This starts back in 2011. My father-in-law (who is 82) was cold called by Sky. They convinced him to switch to Sky (he was on Telstraclear digital) so he could watch the rugby world cup. He agreed thinking this would be the only way he could watch the AB's win the world cup (he didn't understand it was free to air AND that he already had sports on Telstraclear). Anyway, this infuriated me but what can you do?!?!?
This week I'm at his house and looking in one of the cupboards I see the Telstraclear TV box and modem. I'm like WTF!?!?!? What are these doing here? I asked him what was happening with these, he said when he rung Telstra to cancel the TV a long time ago (he still uses their phone and internet) he assumed they would come and collect the box (which they don't). So I check his bill and it turns out for the last 18months he's been paying Telstraclear $60 for a TV service he hasn't been using (likely because he never returned the box).
At the end of the day he did sign up for Sky and he didn't return the Telstra box but being 82 he really doesn't understand this stuff or realise the consequences. Do these companies have any sort of social responsibility when dealing with the elderly? Is it moral and ethical of Sky to cold call someone and tell them Sky is the best choice to watch the RWC when that person already has digital TV and sports? is it moral and ethical of Telstraclear to happily come to an elderly person house and install digital TV but then expect them to return the equipment if they decide to cancel?
Sorry for the rant, just so frustrated that he's spent over $1k on a TV service he hasn't used or new he had and frustrated that Sky get away with their BS too.
I've grabbed the Telstrabox and intend to return it myself this week.