Contacting Trade Me seller

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ADKM

860 posts

Ultimate Geek

#113327 13-Jan-2013 22:10

Does anyone know how to contact someone on TradeMe? I've been offered one of something but I need a pair and want to ask if he two? (one is no good)

Spent bloody hours looking for some way - or even some way to ask how to ask, but it's hopeless!

Thanks

Cheers - Kirk

johnr

19282 posts

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Inactive user

#744292 13-Jan-2013 22:12

Q&A on the auction

nickb800

2719 posts

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#744313 13-Jan-2013 22:53

Specifically for teh OP's problem, post a question on one of the sellers other items, as this auction has presumably closed if you are being 'offered'

Buyer-seller pre-sale contact is a weak point in the Trademe offering - I guess they limit it to discourage selling outside the auction process (and therefore loss of success fee revenue) but it makes it a real pain for items that need to be seen or tested before buying.

LittleGold

22 posts

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#744315 13-Jan-2013 22:56

As others have suggested, once an item has been offered and the auction has ended you can only contact the seller if they have other listings on the site. Trade me won't help you contact them as their view is the discussion period is while the auction is live, once an item has closed and been offered its as simple as accept or decline. I know many people don't agree with this so don't shoot the messenger but I worked for trade me for a few years so I know this to be true.

Good luck!

Batman

Mad Scientist
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#744330 14-Jan-2013 00:43

Accept, gain email address of seller, don't pay, ask question.

Toledo

67 posts

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#744337 14-Jan-2013 07:14

Hmmm maybe I have more stalker in me than you guys do... I've been in this situation lots off times and have almost always been able to get contract details. Go through their feedback history and then click on the auctions that the feedback is for and read the comments on those auctions, You will almost always find they have either asked a question and left contract details or they have answered someone wanting to get in touch with them...

My opinions are purely my own and are not at all those of my employer 2degrees.

freitasm

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Geekzone

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#744364 14-Jan-2013 08:57

joker97: Accept, gain email address of seller, don't pay, ask question.

What you suggest is against Trade Me's terms of services. Also the seller will get stung with fees - what if the seller's got only one and the OP decides not to go ahead at the end?

LittleGold

22 posts

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#744365 14-Jan-2013 08:59

freitasm:
joker97: Accept, gain email address of seller, don't pay, ask question.

What you suggest is against Trade Me's terms of services. Also the seller will get stung with fees - what if the seller's got only one and the OP decides not to go ahead at the end?

This is true. If a member behaves like that repeatedly TM would take action on the account as it does go against the T&Cs

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

ADKM

860 posts

Ultimate Geek

#744498 14-Jan-2013 13:14

Hi Guys, interesting comments. I did suspect joker97's suggestion might contravene any agreement you've supposedly made (by accepting).... and wanted to avoid that but in the end decided it was plain stupid if a wants to sell and b wants to buy, for trademe to prevent communication that might allow the sale to proceed. (The offer to buy did come from them)

After accepting there was an email address so immediately wrote advising there was no other way to communicate and the sale was conditional on him having two of the item (which is quite possible as it's computer ram and often bought /needed in pairs.)

So we'll see.... may all proceed nicely or turn to custard. I see the problem as caused totally by TradeMe and it's about time (after LittleGolds comment) they got over themselves and provided a Contact link of some kind (even if just to themselves if not the seller).

Anyway one piece of RAM would fail so it's wouldn't pass CGA as 'fit for purpose intended'.

Cheers - Kirk

Archer77

131 posts

Master Geek

#744502 14-Jan-2013 13:16

CGA only applies to professional traders.

ADKM

860 posts

Ultimate Geek

#744516 14-Jan-2013 13:41

Archer77: CGA only applies to professional traders.

Really? or do you mean professional TradeMe traders

Cheers - Kirk

sidefx

3712 posts

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#744519 14-Jan-2013 13:44

http://www.trademe.co.nz/help/657/consumer-guarantees-act-1993

But by your logic a company selling a single car tyre would fail by the CGA...?

"I was born not knowing and have had only a little time to change that here and there." | Octopus Energy | Sharesies
- Richard Feynman

ADKM

860 posts

Ultimate Geek

#744545 14-Jan-2013 14:20

But by your logic a company selling a single car tyre would fail by the CGA...?

Haha... but when push comes to shove I bet the CGA is off little use to anyone but lawyers!

Cheers - Kirk

Archer77

131 posts

Master Geek

#744556 14-Jan-2013 14:30

I'm guessing it would have been listed under "computers>components" which would, by definition, mean it was only part of a larger whole, and thereby the buyer would need other components to utilise the item.

Maybe I should get back to work.

ADKM

860 posts

Ultimate Geek

#744616 14-Jan-2013 15:45

Good outcome all round. Seller has two (probably has dozens!) and knew there was no way to contact him.

No thanks to TradeMe - it's their way or the highway. They're nothing but pack of arrogant sods!

Cheers - Kirk

richms

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#744927 15-Jan-2013 11:04

If you list that you have many of something in an auction, some goody two-shoes will report you to trademe for fee avoidance, since their retarded systems make buying multiples so hard, but now that they have their halfbaked solution they tell you that if you have multiples that you have to use that, despite it being practically useless.

Richard rich.ms