Hi [store name witheld],
Just so you are aware, I reckon you should be sacking Post Haste as your courier of choice because if all your customers are having the same experience as me they must be pretty pissed off.
Post Haste has had the item for 6 days and I am still waiting. Actually I am not really waiting because the function that I bought the lighting gear for was on Saturday so it is now useless to me. In the end I had to go and hire lighting for the function at a cost of just under $100. Add this to the over $200 I paid you and you can see where my frustration is coming from.
According to the track & trace, my lighting gear left Auckland on Wednesday last week yet it appears not to have arrived in Christchurch until Monday, and has now been sitting in the courier's van for nearly 24 hours. Just when it is finally going to turn up is anybody's guess and it is just a joke now. I am seriously wondering whether they sent the item via bike messenger, however I imagine that if that were the case I would already have received the item.
I note that you do not provide refunds in normal circumstances but given the ridiculousness of this situation I am hoping you can make an exception and allow me to return the lighting gear. I then strongly suggest you charge Post Haste for the cost to your business and the goodwill you have lost as a result of their pathetic and substandard service.
If you do kindly allow me to return the lighting gear and claim a refund, rest assured that I will not use Post Haste to send it back to you, otherwise, as in my case, it will be an agonising wait for you. I would never wish to put you through that.
[Edit: This was a 2 day courier service, so it should have arrived on friday last week]