"igov" online passport renewals

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Linuxluver

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#119130 21-May-2013 19:51

I want to get my passport renewed, so I went to a place that does passport photos.

They gave me a USB stick with a couple of photos on it. $35. Ta.

I tried to upload them this evening to renew my passport...and the igov site rejected both of them. It said it would tell me why....but they "why" seems to be just that it doesn't meet their requirements.

Okey dokey.

The folks who took the photos said if this happens, I should come back and they will take some more, but that this was unlikely as their software wouldn't save the images unless they were compliant.

Apparently that isn't correct.

Anyway....Looks like doing it online may prove to be a waste of time.

Anyone else had fun with this?

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Minimalist
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#823138 21-May-2013 19:57

Worked fine for me. I held a dirty old point and shoot out at arms length, captured the selfie which met their requirements, then uploaded it.

kiwiharry

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#823141 21-May-2013 20:08

I had trouble uploading my photo's too. In the end it was the aspect ratio that wasn't right. Even though I was about 6 pixels out from their specification, it wanted the ratio exact. From memory I think they required photo's in a 4 x 3 aspect ratio. So check the ratio.

Goosey

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#823154 21-May-2013 20:27

I found it eaiser and quicker to just take my photos to the DIA office and 5mins later I was done with the application and passport in hand about 5 days later. ( I let them worry about transferring the photo to digital as after all... the price for a renewal they outta be doing all the work) !

Goosey

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#823155 21-May-2013 20:29

Reminds me, I just left Honolulu last week and pretty much walked out of Hawaii without anyone checking my passport... just amazing.

Self check in (including swiping the passport) and bag drop. Just some guy at their MAF/Agri Xray checking my boarding pass matched the passport name (he didnt really spend time cross referencing my photo he was too busy).

antoniosk

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#823156 21-May-2013 20:30

Radius pharmacy in lambton quay. $20, the girl sized and adjusted it perfectly for me. Supplied my own USB stick. Sorted.

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billgates

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#823157 21-May-2013 20:30

kiwiharry: I had trouble uploading my photo's too. In the end it was the aspect ratio that wasn't right. Even though I was about 6 pixels out from their specification, it wanted the ratio exact. From memory I think they required photo's in a 4 x 3 aspect ratio. So check the ratio.

this! in the end I went to the local Kodak place, they emailed me the correct size photos and I uploaded those and worked fine.

Do whatever you want to do man.

sonyxperiageek

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#823169 21-May-2013 20:56

You could try doing it yourself with this free Online Passport Photo Creation... website...

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rv

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#823205 21-May-2013 21:43

I just received this today
Thank you for your recent online passport application,
The Department's photo standards have not been met. Please check when further photos are taken that the Department's photo standards on our website are followed. These can be viewed on the Department of Internal Affairs website at: www.passports.govt.nz under Passport Photos.
* Photos must have a background that is clear, plain (not textured), and light coloured (not white or dark), and not show any background shadows, objects or other people.
The aspect ratio is 4:3 and it uploaded fine but I think there may have been a very subtle shadowing behind one ear!-will try again check out http://www.passports.govt.nz/Electronic-photo-standards
cheers

nathan

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#823209 21-May-2013 21:48

Done online and passport arrived 3 days later

Sounds like the camera shop are not doing the digital image correctly

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Jarno

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#823231 21-May-2013 22:04

Sounds like they are still fine-tuning the automated checking system.

Linuxluver

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#823239 21-May-2013 22:13

kiwiharry: I had trouble uploading my photo's too. In the end it was the aspect ratio that wasn't right. Even though I was about 6 pixels out from their specification, it wanted the ratio exact. From memory I think they required photo's in a 4 x 3 aspect ratio. So check the ratio.

The photos I was given are 2400x1800 (4:3 exactly....)

They do look a bit washed out. Plus I have a a 'strong' brow that shades my eyes....and they specifically say the eyes have to be visible.

To do that I'll have to make a drunken party face.....

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Linuxluver

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#823240 21-May-2013 22:14

Gooseybhai: I found it eaiser and quicker to just take my photos to the DIA office and 5mins later I was done with the application and passport in hand about 5 days later. ( I let them worry about transferring the photo to digital as after all... the price for a renewal they outta be doing all the work) !

When I worked on the Terrace in Wellington, I used to just drop the forms off. It was easy and simple. :-)

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Linuxluver

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#823242 21-May-2013 22:18

It's been suggested I try the Post Shops. $20.

Will do tomorrow.

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timmmay

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#823337 22-May-2013 08:02

Sounds like you just need a photographer who isn't incompetent.

bazzer

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#823405 22-May-2013 10:15

Someone here at work had the same problem, I think they had to go back 3 times before they got photos that worked. I just took mine at home with our old digital camera, cropped head and shoulders (or whatever the requirements are) and no problems. I actually think my shot had some subtle shadows but they didn't bother the system. New passport came within a few days.

I definitely would pay someone $20 to take photos that don't work. It doesn't matter to me if they keep taking more photos until they get ones that work, what a hassle! Try taking some yourself.

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