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Hawkes Bay
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Topic # 12324 11-Mar-2007 10:26
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On TV3s website, you can get alerts for when programmes are on...

http://www.tv3.co.nz/3Alerts/tabid/180/Default.aspx

From a legal standpoint they probably have covered themselves with the blurb at the bottom, but to be fair to consumers, the blurb is at the bottom of a VERY long list - you have to scroll a LOT to see that there are charges, and while the marketing guff and signup instructions are all dark blue on a white background and black on a white background, and make extensive use of bold text, the pricing is in light grey!!

This is deceptive, and a cynical ploy by TV3 to try and get people to not notice the costs (if any), but still be able to say "Hey - we told ya".

This information should be in the FIRST paragraph (e.g. "Click here for costs") not necessarily in a big bright bold font, but certainly not a font that is hard to see, buried at the bottom of a long web page:

"First text costs 20c, every text after cost 50c per text (received or sent). At anytime should you wish to cancel the service simply text stop to 3598."
 








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Nate wants an iphone
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Reply # 63364 11-Mar-2007 10:38
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It reminds me of a certain telco advertisement on the way to Auckland airport for a calling promotion. Light gray on a white background, you wouldn't really notice it driving by unless you were really looking.

Disappointing to see the still practice alive and well, particularly with the affected party reporting on dodgy SMS practices.




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Reply # 63367 11-Mar-2007 11:58
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Are you being sarcastic Tony?

It's more likely people people would request 3 Alerts for their favorite shows from the show's page than hunting for txt alerts on the 3 website or by clicking the bold blue link to the show's page first.


Boston Legal text alert





 
 
 
 


Nate wants an iphone
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Reply # 63369 11-Mar-2007 12:31
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How does that negate the fact that on the specified page that the pricing is in a less visible coloured font than other details such as programs, details and shortcodes? Or that its at the bottom of the page? 




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  Reply # 63398 11-Mar-2007 20:15
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The pricing is clearly visible, I saw it and decided the service was a rip off.

If people are stupid enough to get sucked in by these things thats their problem!

I for one am sick and tired of this rubbish and I vote we take the warning labels off everything and let the stupidity problem sort itself out.


Nate wants an iphone
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  Reply # 63401 11-Mar-2007 20:21
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There is a difference between

Subscribe to our service
50c per message
bleh bleh bleh 
bleh bleh

and 

Subscribe to our service 
bleh bleh bleh 
bleh bleh bleh
50c per message

(With a background colour which makes it seem of lesser importance.




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  Reply # 63402 11-Mar-2007 20:28
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Regardless of the colour used it is still clearly visible, and commonsense tells you to look for a price anyway, what is free these days?

Nate wants an iphone
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  Reply # 63403 11-Mar-2007 20:30
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If I had white text on a white background, would that same argument apply? Who cares if it was less visible.
One could argue that if you looked at the source code that its still there.... and besides what is free these days?




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  Reply # 63404 11-Mar-2007 20:33
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White on white would not be clearly visible, Hiding it in the source code? are you serious? The information is there and is clear end of story!

Sorry i should clarify "What is free these days?" was a rhetorical question.




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  Reply # 63405 11-Mar-2007 20:54
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People do need to be aware that things are not free, and take some responsibility for what they do, but the fact remains that the company in question has gone out of their way to make the pricing less prominent than any other text on the page.

And that, is wrong on some level.







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  Reply # 63406 11-Mar-2007 20:57
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I will concede that is not the "ideal" practice, but it is still clearly visible none the less.

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Reply # 63408 11-Mar-2007 21:35
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What the?!?!?!

Its easy as anything to read, stands out better than having the same colour and font as the main body of text. Maybe age is catching up with some of you guys??

Its not a HUUUUGE scroll down the page as you've made out Tony, in fact its right under the last text code.

Molehill............................................................................................................................mountain.

Nate wants an iphone
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  Reply # 63409 11-Mar-2007 21:36
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If they wanted it to stand out, there are plenty of other colours like bright red. Grey on white does not stand out however.




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  Reply # 63419 11-Mar-2007 22:15
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The cost should be more clearly stated. Hidden among the term and conditions at bottom is just an attempt to mislead.

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  Reply # 63421 11-Mar-2007 23:06
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Hidden among the term and conditions at bottom? Ummmm, What?!? There are two sentances at the bottom, hardly hidden among!

Stay in school, don't use drugs.




Hawkes Bay
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Reply # 63424 12-Mar-2007 00:17
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can... worms... everywhere...







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