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314 posts

Ultimate Geek
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Topic # 128740 21-Aug-2013 21:11
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Hey guys Long story here

But to narrow it down,

Not sure where to post, but maybe you guys may be of some help.

About 4 years ago now, my mother, and brother had their passports stolen in Perth just over 4 years ago, the handbag containing the passports were stolen out the car that friends of ours owned.

My mother said they reported the theft to the police station on the day, and did everything what they thought was correct.



Apparantly she said, that the Police in Perth wouldn't give them a docket, saying it wasn't necessary, instead they just gave her a reference number.

Anyway, long story she managed to get back into NZ, after showing who she was without a passport (Don't ask me how, as I don't know)

We thought that was the end of that.

Now four years later, we are looking to go overseas. The two of them, put in applications for new passports, the person verifying, at the DIA in town, verifyed all the documents, and said everything was okay, and we thought all was fine.

Only yesterday, did we find two letters in the post, saying, we need to send them a docket from the Police in Perth.

My question, is how the heck is that even possible, we don't live there, and we have no intention of doing a 7 hour flight to the other end of Oceania, just to get a single slip of paper, and since the Police back then stated we didn't need the docket, what's going to make them change their mind now?

and since that was 4 years ago, they might not be able to report it, as it's fairly historic.

What should we do?

Thanks

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Uber Geek
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  Reply # 882433 21-Aug-2013 21:14
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Have you tried contacting the police for confirmation it was reported?

Should be fairly easy if they gave you a reference number.

http://www.police.wa.gov.au/Contactus/tabid/922/Default.aspx

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  Reply # 882434 21-Aug-2013 21:16
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Why did they not lodge the theft/loss with the DIA at the time like you're supposed to do?




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  Reply # 882547 22-Aug-2013 08:48
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OK, I'm not going to go into all of the stuff you probably should have done.

Contact the Perth police via email in the first instance and post in the second. Get them to confirm in writing what records they have of the theft and your report of it. If they say they have no records get them to confirm that.

Go back to DIA and say that you have exhausted every possible avenue to provide this docket and that it is impossible to do so because it does not exist, unless you can get it of course. Do NOT say it would hard, difficult, complicated or you don't know how to fulfil the request. Make sure you use the word 'impossible', and repeat it.

Say that you are prepared to make a statutory declaration to the effect that you have contacted the Perth Police and they have provided all possible records relating to the theft of your passport.

Get the name of everybody you deal with from here on out and write it down. Get as much stuff as possible in writing, email or better letters with signatures. Saying: "I spoke to someone, can't remember who, on the phone and they said... " doesn't carry a lot of weight.

Make this about getting a passport and "How we can make that happen", not about what you should have done or about what you are entitled to.

You are probably not the first person this has happened to so if all else fails say "OK, what did you do the last time someone was in this situation?".





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Ultimate Geek
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  Reply # 882559 22-Aug-2013 09:15
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I agree with the above. Write everything you do down. Except I would phone the Perth police first rather than email and see what they can do.

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  Reply # 882562 22-Aug-2013 09:20
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You can also fill out a lost property form online.

http://www.police.wa.gov.au/Onlineforms/tabid/1093/Default.aspx

Just do that if they say they have no record. They email you an incident report number afterwards.

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  Reply # 882566 22-Aug-2013 09:28
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Oh whoops... it was stolen - you might be able to fill out a stolen report form - it says so on the website but is a bit unclear whether you can just email it back once you have completed it - I can't check since I'm not going to sign up and register!

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  Reply # 882570 22-Aug-2013 09:31
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sdav: Oh whoops... it was stolen - you might be able to fill out a stolen report form - it says so on the website but is a bit unclear whether you can just email it back once you have completed it - I can't check since I'm not going to sign up and register!


The problem is they clearly didn't do what they're required to at the time, which was to report the passport stolen to the DIA so it could be cancelled.

Speaking to somebody there last night the situation will require time to resolve since this was not done at the time as required.


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Ultimate Geek
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  Reply # 882589 22-Aug-2013 09:45
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sbiddle:
sdav: Oh whoops... it was stolen - you might be able to fill out a stolen report form - it says so on the website but is a bit unclear whether you can just email it back once you have completed it - I can't check since I'm not going to sign up and register!


The problem is they clearly didn't do what they're required to at the time, which was to report the passport stolen to the DIA so it could be cancelled.

Speaking to somebody there last night the situation will require time to resolve since this was not done at the time as required.



Yeah I don't think anyone disagrees but that doesn't really help the OP.

I'm more interested in how you get back in to the country without a passport!

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  Reply # 882601 22-Aug-2013 09:49
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sdav:
sbiddle:
sdav: Oh whoops... it was stolen - you might be able to fill out a stolen report form - it says so on the website but is a bit unclear whether you can just email it back once you have completed it - I can't check since I'm not going to sign up and register!


The problem is they clearly didn't do what they're required to at the time, which was to report the passport stolen to the DIA so it could be cancelled.

Speaking to somebody there last night the situation will require time to resolve since this was not done at the time as required.



Yeah I don't think anyone disagrees but that doesn't really help the OP.

I'm more interested in how you get back in to the country without a passport!


Emergency travel documents can be provided to allow this. I've travelled with somebody before who has had this happen and don't actually understand aspects of the OP's story. To get emergency travel documents you should have had to need to contact DIA.


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  Reply # 882606 22-Aug-2013 09:54
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sbiddle:
sdav:
sbiddle:
sdav: Oh whoops... it was stolen - you might be able to fill out a stolen report form - it says so on the website but is a bit unclear whether you can just email it back once you have completed it - I can't check since I'm not going to sign up and register!


The problem is they clearly didn't do what they're required to at the time, which was to report the passport stolen to the DIA so it could be cancelled.

Speaking to somebody there last night the situation will require time to resolve since this was not done at the time as required.



Yeah I don't think anyone disagrees but that doesn't really help the OP.

I'm more interested in how you get back in to the country without a passport!


Emergency travel documents can be provided to allow this. I've travelled with somebody before who has had this happen and don't actually understand aspects of the OP's story. To get emergency travel documents you should have had to need to contact DIA.



This ^

Also, I'm not sure why it would be necessary to provide proof of theft four years after the fact. Surely if you can prove who you are the old passport may be cancelled and a new one issued.

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  Reply # 882609 22-Aug-2013 09:56
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sbiddle: don't actually understand aspects of the OP's story. To get emergency travel documents you should have had to need to contact DIA.



Agree with this totally. Basically, if you loose or have your passport stolen overseas the 'first instance' would be to get a new one issued by the New Zealand government while you are there and travel home on that.

Travel between Australia and New Zealand being what it is you could probably get a travel document easily from the NZ govt to return home on the understanding that your don't have a passport but that would necessitate them knowing that your passport is gone.

It would be an avenue to get a new passport to say 'OK, I came back with this document you gave me. So you knew my passport was stolen, right?'.   




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Ultimate Geek
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  Reply # 882620 22-Aug-2013 10:04
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Thanks for the info guys.

Going to show ths to my family

@Sbiddle - Steve, I spoke to my father last night, and the says he did contact DIA, and get them cancelled.

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  Reply # 882621 22-Aug-2013 10:07
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a quick read of the passports nz website says QUOTE "You must also get a copy of a police report OR be able to provide us with a reference number."

You really need to tell these DIA / Passports officals of what is showing on their website.
Clearly from your first post you have the original reference number. The remainder is up to DIA to track down via their own internal communication processes with the AUS Police. I'd suggest that if you continue to hit a brick wall ask to speak to their manager and if they continue to give you grief then send a note to your local MP and copy in the opposition MP and seek their assistance. (Just make sure you logcially and clearly explain what happened and dont forget to mention any details you may have not told us e.g. details of what actually happened when trying to get back into NZ and what the guidance was from the NZ border staff at the time).


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Ultimate Geek
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  Reply # 882633 22-Aug-2013 10:23
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Looks like I had a much better dealing with DIA than OP, having just renewed two passports in the last few weeks, neither of has had original, but that didn't matter as both would've been expired, does stolen make much difference if expired as mine were considered lost. so requested new ones , a week later had two new passports .

Wondering if OP passport has expired ?

Dealing with DIA over the years, they seem like a hit and miss for good outcome vs a big hassle. . .

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Ultimate Geek
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  Reply # 882929 22-Aug-2013 17:08
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Yeah that confuses me too because you used to have to send your old passport in when you got a new one necessitating the need for a police report if it was lost/stolwn. But if it was expired how would they know you lost it (although it would be prudent to let the DIA know anyway!) since you no longer send them in?

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