Hey guys Long story here

But to narrow it down,

Not sure where to post, but maybe you guys may be of some help.

About 4 years ago now, my mother, and brother had their passports stolen in Perth just over 4 years ago, the handbag containing the passports were stolen out the car that friends of ours owned.

My mother said they reported the theft to the police station on the day, and did everything what they thought was correct.



Apparantly she said, that the Police in Perth wouldn't give them a docket, saying it wasn't necessary, instead they just gave her a reference number.

Anyway, long story she managed to get back into NZ, after showing who she was without a passport (Don't ask me how, as I don't know)

We thought that was the end of that.

Now four years later, we are looking to go overseas. The two of them, put in applications for new passports, the person verifying, at the DIA in town, verifyed all the documents, and said everything was okay, and we thought all was fine.

Only yesterday, did we find two letters in the post, saying, we need to send them a docket from the Police in Perth.

My question, is how the heck is that even possible, we don't live there, and we have no intention of doing a 7 hour flight to the other end of Oceania, just to get a single slip of paper, and since the Police back then stated we didn't need the docket, what's going to make them change their mind now?

and since that was 4 years ago, they might not be able to report it, as it's fairly historic.

What should we do?

Thanks