Now THIS is the customer service we should expect from our utilities.

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Geektastic

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#138229 26-Dec-2013 10:36

From the Times:

"With many thousands of families’ Christmas dinners ruined, major power company UK Power Networks is offering to pay for Christmas meals in local pubs or restaurants for people whose supplies remain cut off."

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#957461 26-Dec-2013 10:37

Such a thing would only happen on the 1st of April in NZ

Aredwood

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#957481 26-Dec-2013 11:29

Sounds like a publicity / marketing to me. Although is worrying as they are implying that they are providing insurance for loss of power. Instead of customers having generators or UPS backup.

MikeB4

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#957482 26-Dec-2013 11:31

My experience with our supplier has been excellent and probably exceeds this overall.

Here is a crazy notion, lets give peace a chance.

jeffnz

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#957509 26-Dec-2013 11:59

Oh good another " what I dislike about NZ" thread.

Seasons greetings to you hope next year isn't as miserable as this one has obviously been.

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MikeB4

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#957510 26-Dec-2013 12:01

jeffnz: Oh good another " what I dislike about NZ" thread.

Seasons greetings to you hope next year isn't as miserable as this one has obviously been.

Here is a crazy notion, lets give peace a chance.

Geektastic

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#957516 26-Dec-2013 12:07

It just seems like a very positive thing and very pleasantly uncorporate. If my power was out on Xmas day I'm sure I'd be thrilled if my power company offered to make such arrangements.

Normal people don't keep generators in their houses I wouldn't have thought, personally.

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Geektastic

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#957517 26-Dec-2013 12:09

Aredwood: Sounds like a publicity / marketing to me. Although is worrying as they are implying that they are providing insurance for loss of power. Instead of customers having generators or UPS backup.

They do provide such insurance in a manner of speaking in so far as OFGEN the electricity regulator may require the power companies to pay compensation for lack of service.

Geektastic

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#957520 26-Dec-2013 12:16

jeffnz: Oh good another " what I dislike about NZ" thread.

Seasons greetings to you hope next year isn't as miserable as this one has obviously been.

I remain unapologetic for expecting higher standards than seem to be regarded as acceptable by those who have never known better.

jeffnz

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#957548 26-Dec-2013 13:52

You have no need to apologise my issue is that, from the posts I've seen, you cherry pick from different countries and expect here to be the same when no one country has it perfect.
I'm proud of this little country and whilst we can always improve we are better than what you infer.

You are entitled to your opinion but sometimes it seems totally one sided.

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MikeB4

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#957658 26-Dec-2013 18:52

Geektastic:
jeffnz: Oh good another " what I dislike about NZ" thread.

Seasons greetings to you hope next year isn't as miserable as this one has obviously been.

I remain unapologetic for expecting higher standards than seem to be regarded as acceptable by those who have never known better.

You say this like no New Zealander has never been overseas, pssst guess what we have and we do a lot of things better here, I guess that is why many migrate here.

Here is a crazy notion, lets give peace a chance.

Dratsab

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#957720 26-Dec-2013 21:46

Power outage on Christmas day - seems like exceptionally poor customer service to me.

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#957730 26-Dec-2013 22:16

Dratsab: Power outage on Christmas day - seems like exceptionally poor customer service to me.

Act of god though, so largely outside their control.

NonprayingMantis

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#957732 26-Dec-2013 22:24

News flash, our utilities do stuff like this all the time.

Every time there is a natural disaster overseas, all the telcos give calls to that location for free. Can easily be worth a lot more than a free meal.

When the chch quake hit, the telcos gave heaps of free stuff to help people get back on their feet, such as free wifi, massive credits on people's accounts, free phones. Again, worth a lot more than a free meal.

Geektastic

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#957751 26-Dec-2013 23:27

mattwnz:
Dratsab: Power outage on Christmas day - seems like exceptionally poor customer service to me.

Act of god though, so largely outside their control.

Completely outside, I would say.

Talkiet

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#957752 26-Dec-2013 23:49

Geektastic: It just seems like a very positive thing and very pleasantly uncorporate. If my power was out on Xmas day I'm sure I'd be thrilled if my power company offered to make such arrangements.

Normal people don't keep generators in their houses I wouldn't have thought, personally.

No, but well prepared people will have options...

Personally, I have

- a 2300W generator (with about 20 litres of fuel I rotate out every couple of months)
- a spare full 9KG Gas bottle (for stove or BBQ)
- Lots of flashlights and battery powered lights
- Lots of batteries
- 2 * 10l water containers that get refreshed every month or so
- matches, lighters etc.

Not a prepper by any stretch of the imagination, and I admit the generator is a bit of a luxury (I had to use it for about 3 weeks after the Feb quake down here), but the rest of the list is pretty well within the reach of anyone and should the power go out I could happily continue to feed myself pretty well.

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

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