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kobiak

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#138349 31-Dec-2013 10:01
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Hi guys. I desperately need an advice on what to do next.

My partner purchased a rather very expensive ticket for Eminem show as my Xmas present. (worth $306, but she paid $450 for that as show is sold out).

It's alright that letter/small parcel was not delivered before Xmas. 

On boxing day we went to Coromandel for a night. On the morning of 27th, she checked TrackNTrace. Parcel showen as delivered on 7.35am on 27th. Cool! Got back to Auckland evening 27th just to find out that nothing is inside letter box :(

Morning 28th called courierpost to check where is my ticket! They logged enquiry and told me that they will contact me on Monday 30th. 

On 29th we went to Bay of Islands for a night. Around 4pm on Monday received txt from courierPost that they confirming that parsell is left under the door (note: we're living in apt building on 9th floor and never had courier driver gone all the way and get to the door. Always intercom only. if we're away - drivers leave card to collect). Got back to Auckland around 8pm. Checked everything at home - no letter.

Called courierPost today to let them know that we still missing a letter... they closed enquiry as driver confirmed delivery. I insisted to keep it opened (not sure if that helped, but they assured me they did). 

We also have cameras in main lobby... courierPost asked if i could check recordings, which I already requested from building manager, but its public holidays and I doubt I could get it for the next 2-3 day :(

Parcel was not signature required :( 

Surely i will check recorded video if I can.

what now? can i somehow prove item is not delivered without video? it's drivers word vs ours... but as i said earlier for the past 8 yrs living here I never saw delivery driver come up to the door before :(




helping others at evgenyk.nz


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sonyxperiageek
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  #959479 31-Dec-2013 10:06
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Lesson learnt: for more expensive parcels always opt for signature deliveries. :)

And I would persist with your viewing of the CCTV cameras.




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kobiak

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  #959484 31-Dec-2013 10:24
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If I only knew, this expensive present coming our way :( I surely would told my parter to use signature required .

checking cameras at 12pm today! hopefully that will bring some light on delivery.




helping others at evgenyk.nz


kobiak

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  #959546 31-Dec-2013 12:34
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Video checked.

Driver never walked in to the lift. No surprise. Let courierPost know. Waiting for their call back.




helping others at evgenyk.nz




kobiak

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  #961867 6-Jan-2014 13:43
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Looks like CourierPost does not hold any responsibility for tickets send or any other valuable item :(

only option now, if seller refunds money... any lucky stories here?





helping others at evgenyk.nz


Noodles
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  #961880 6-Jan-2014 14:04
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Kinda crappy on their behalf. I can't see anything in their terms and conditions that prevents claims against tickets. Apparently each package has insurance up to $1500 by default.

I doubt that the original seller would refund any money as it's beyond their control and they upheld their end of the deal, but they may be able to work with you to get new tickets.

It may be easier to get the original ticketing company to re-issue ticket, although if it was GA then ticketmaster will not replace the tickets.

Batwing
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  #961881 6-Jan-2014 14:04
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You had footage of them not delivering the item as they claimed though?

bazzer
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  #961886 6-Jan-2014 14:10
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This is not surprising, but regardless or there policy, what did they make of the fact that the driver said it was delivered but your CCTV footage shows this is not the case? It doesn't matter if it's a ticket or valuable, what happened to it?

As for responsibility, I would lay it on the seller. You never received the item you paid for. Problem there is courier says it was delivered, but you have (somewhat) proof that it wasn't delivered as stated. Let the seller chase it up with the courier. If it's valuable, you wouldn't send it like a letter in an envelope would you? Send it track and trace, signature required. On the other hand, if your partner opted for cheaper delivery by not having signature required then I guess it's out of the seller's hands.



bazzer
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  #961891 6-Jan-2014 14:11
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Noodles: Kinda crappy on their behalf. I can't see anything in their terms and conditions that prevents claims against tickets. Apparently each package has insurance up to $1500 by default.

I doubt that the original seller would refund any money as it's beyond their control and they upheld their end of the deal, but they may be able to work with you to get new tickets.

It may be easier to get the original ticketing company to re-issue ticket, although if it was GA then ticketmaster will not replace the tickets.

I have heard of ticketmaster reprinting GA tickets in the past. Since they are individually barcoded, there should be no problem with this. This would only be the case for shows that scan tickets, obviously.

kobiak

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  #961892 6-Jan-2014 14:14
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@Noodles, TnC said that items are not for claim if under certain categories, one of these is negotiable instrument, which tickets are :(

@Batwing yup, item was "delivered" somewhere else, or lost, or god knows what happened to it.





helping others at evgenyk.nz


xpd

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  #961895 6-Jan-2014 14:19
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Signature means squat in the real world.... every time Ive requested signatures (from another courier company tho), either one isnt obtained (but package delivered) or courier signs it themselves and leaves the package at the door/letterbox.

Nothing in their T&C preventing claim against it that I can see (altho is probably open to interpretation)....

We use couriers for items over $100 because of the insurance, whereas DX who we use for small items, dont offer any coverage.




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kobiak

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  #961896 6-Jan-2014 14:20
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@bazzer, seller was helpful so far, but I'm afraid he won't be anymore as he is aware that item can't be claimed as lost and CourierPost won't refund anything (I guess they should for at least $10 my partner paid for delivery).

And for other question, there're no evidence that driver delivery anything to us (he said it left parcel in the letter box or under apartment door)

video showed:
- he never walked into the lift to get up to level 9
- he never walked to our letter box.





helping others at evgenyk.nz


JamesL
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  #961897 6-Jan-2014 14:22
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See if the seller can get them reprinted as above?

Seller can just say they've lost them

surfisup1000
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  #961898 6-Jan-2014 14:22
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I wonder if the courier has stolen your tickets. They said they delivered, and you can prove they didn't via the surveillance footage.

Surely the courier company should stump up in this case, as it is a clear case of negligence.

I'd be on the phone asking to speak to some managers.

[but check with the ticketing agent first ]

surfisup1000
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  #961900 6-Jan-2014 14:23
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kobiak: @bazzer, seller was helpful so far, but I'm afraid he won't be anymore as he is aware that item can't be claimed as lost and CourierPost won't refund anything (I guess they should for at least $10 my partner paid for delivery).

And for other question, there're no evidence that driver delivery anything to us (he said it left parcel in the letter box or under apartment door)

video showed:
- he never walked into the lift to get up to level 9
- he never walked to our letter box.



did the courier have access to the lift at that time? If the buildings main doors were locked, what then? 

kobiak

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  #961901 6-Jan-2014 14:23
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@JamesL yup asked seller to check that option. finger crossed this is the solution.




helping others at evgenyk.nz


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