Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

122 posts

Master Geek
+1 received by user: 3

Topic # 138776 16-Jan-2014 12:26
Send private message

I don't use eBay much, so when I tried today i had to give verification via a text message to my phone. Put in the number and waited an hour for a txt. Nothing.

After much repeated attempts and time wasting I got a page that said "Call us at 0800-358-6552 and mention security code 1732...".

Number doesn't work.

Searched for an online Live Help. There isn't one.

Tried to find a support page in which I can email them - nothing. I need to log in anyway to see Support pages.

So now my eBay account of nearly 20yrs is suddenly gone?

Any suggestions plz?

Create new topic
2776 posts

Uber Geek
+1 received by user: 119

  Reply # 968103 16-Jan-2014 12:31
Send private message

Try the "Send an email" button here, good luck!


8291 posts

Uber Geek
+1 received by user: 1090

Mod Emeritus

  Reply # 968111 16-Jan-2014 12:57
Send private message

That number is for the UK.

But appears youre not the only one who struggles to reach them...

XPD^ / @DemiseNZ / Gavin


Internet : Voyager (VDSL)         Mobile : 2Degrees


Data Backed up by Backblaze


122 posts

Master Geek
+1 received by user: 3

  Reply # 968417 16-Jan-2014 18:54
Send private message

Thanks guys. I completed a form shown by steveNZ.

Await result then I'll post.......

122 posts

Master Geek
+1 received by user: 3

  Reply # 969032 17-Jan-2014 17:53
Send private message

I’m back – took some doing. So here’s what happened……  

The email link from yesterday resulted in nothing positive. The reason for this [I found out today], is that once your eB account is frozen, then so is your email; so I was told.

Can’t recall how I found it but I went here:

This is the Live Help for eB UK. Oh, BTW my eB account is a UK one; I established it over 10yrs ago.

So, Live Chatted to ‘Donna’ who I figured after 15mins was not going to be of any help. Detailing the inane security qu. I was subjected to is not the point of this Post. Her resolve was to forward my request to the Security Team, from whom I’d hear from in 48hrs.

Once I figured she was a dud, I started another Live Chat in another browser at the same time and got ‘Chris’. I basically copy pasted the guts of my distress into Chris's window and added that I did not want to be given a Security Team ticket but to fix it now [please].

I was passed along to ‘Megan’. Time so far? About 30mins.

More security qu. from Megan who wasn’t happy with who I was[‘nt]. After another 10mins she was happy and my account verification was good. I could log in. Yeahhhhhh…

So I quizzed Meghan as to what happened. My account had had a request for an email address change from an ip not the same as they had on record. So, eB sent me an internal eB email to my account (which I wasn’t able to access as they’d frozen me out), just to confirm the account email address change. And then they froze the account. And as the account was frozen so to was my contact email and so - I was effectively eBay dead.

So I asked how I was supposed to know this if I couldn’t log in. She said that I couldn’t! Hence necessary to ‘find a way’ to contact eBay. Lucky i found the Live Chat page.  

Back to square one……………

Tried to log in and could not. Aghhh. Another few sessions of (useless, time wasting) Live Chat I deduced that I could log into eBay.Uk and not Couldn’t find a friendly Live Chatter to help me (like this morning), and I’d have to complete the ‘wait for 48hrs form’.

The reply from the form I completed yesterday gave me an international number to call or recommended I use Skype – but gave no Skype address. Sheesh. So I’m left with being ok (at the moment) with the account login.

BTW, as I type I’m waiting for Orcon (igrin) to get back to me about a website issue – looking at the phone it is showing 42mins 15sec. They close at 6pm and it is now 5.52pm

Not having a good day :-)

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

UFB killer app: Speed
Posted 17-Nov-2017 17:01

The case for RSS — MacSparky
Posted 13-Nov-2017 14:35

WordPress and Indieweb: Take control of your online presence — 6:30 GridAKL Nov 30
Posted 11-Nov-2017 13:43

Chorus reveals technology upgrade for schools, students
Posted 10-Nov-2017 10:28

Vodafone says Internet of Things (IoT) crucial for digital transformation
Posted 10-Nov-2017 10:06

Police and Facebook launch AMBER Alerts system in NZ
Posted 9-Nov-2017 10:49

Amazon debuts Fire TV Stick Basic Edition in over 100 new countries
Posted 8-Nov-2017 05:34

Vodafone VoIP transition to start this month
Posted 7-Nov-2017 12:33

Spark enhances IoT network capability
Posted 7-Nov-2017 11:33

Vocus NZ sale and broadband competition
Posted 6-Nov-2017 14:36

Hawaiki reaches key milestone in landmark deep-sea fibre project
Posted 4-Nov-2017 13:53

Countdown launches new proximity online shopping app
Posted 4-Nov-2017 13:50

Nokia 3310 to be available through Spark New Zealand
Posted 4-Nov-2017 13:31

Nest launches in New Zealand
Posted 4-Nov-2017 12:31

Active wholesale as Chorus tackles wireless challenge
Posted 3-Nov-2017 10:55

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.