Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




15115 posts

Uber Geek


# 140861 22-Feb-2014 21:44
Send private message

Have a friend who lost some invoices from a company and need to get some copies from the company for their tax return. They have asked the company for copies, but the company' said they would need to charge for their time in finding and sending them, as they initially did provide them. Is this acceptable practice from a copy to charge for their time ? I can see it from both sides, as it takes the company time to do this, but on the other hand it doesn't seem right.

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
5152 posts

Uber Geek

Trusted
Microsoft

  # 992570 22-Feb-2014 21:55
7 people support this post
Send private message

sounds pretty reasonable to me. Not the original companies fault they are lost. They meet their legal obligations and provided the invoice within 28 days.

Now whether they want to do it for free to keep in good with their customer is another story.

What would you do? How much margin/how much does the customer spend?

13226 posts

Uber Geek

Trusted
Lifetime subscriber

  # 992596 22-Feb-2014 22:20
Send private message

I suppose ultimately the invoices are only required in the event IRD audit the accounts.

They could skip getting them unless/until that happens....!





 
 
 
 


3491 posts

Uber Geek

Trusted

  # 992601 22-Feb-2014 22:27
Send private message

Not a good way to build customer confidence and seriously, how sh!t is their system for not being able to find them?





gzt

10872 posts

Uber Geek


  # 992602 22-Feb-2014 22:29
Send private message

From memory my bank charges $8 for a statement copy. Yeah, banks, etc. How much does this outfit want to charge? A reasonable charge is ok imho. They could easily say no I think. Imagine if they are using manual invoice books and your friend has only an approximate date.

Overarching undertones
3787 posts

Uber Geek

Subscriber

  # 992634 23-Feb-2014 02:14
Send private message

nathan: sounds pretty reasonable to me. Not the original companies fault they are lost. They meet their legal obligations and provided the invoice within 28 days.

Now whether they want to do it for free to keep in good with their customer is another story.



+ 1 but I guess it might depend on how many invoices are required to be copied. If it is only a small number, perhaps the company should provide the copies for free as a goodwill gesture. However if it's, say, 100 - there could be a lot of work in finding and copying and a charge would reasonable.

Phil Gale
1108 posts

Uber Geek

Trusted
Red Jungle
Subscriber

  # 992684 23-Feb-2014 10:11
One person supports this post
Send private message

Doesn't sound unreasonable to me. If they sent invoices originally, then they should be entitled to charge for the additional service being asked of them now.

Not necessarily the most endearing thing to do from a customer service point of view. But not unreasonable.




Red Jungle: we make fantastic software

RSS  Twitter  Facebook  Skype

690 posts

Ultimate Geek

Trusted

  # 992689 23-Feb-2014 10:19
One person supports this post
Send private message

Agreed that they are within their rights to charge a reasonable fee for it.

Some companies will send the originals to storage with an external company, so if they have to pay for a box to be sent back there is a real cost there they may want to pass on. Normally they would have an electronic copy but sometimes an original may be required.

However, this may not be good customer service. But if the invoices are really old, or there are a lot, or if it isn't the first time this has happened with the particular customer, it might be fair. Need more facts for that.

 
 
 
 


19282 posts

Uber Geek
Inactive user


  # 992690 23-Feb-2014 10:23
Send private message

Sounds reasonable Yes

3402 posts

Uber Geek

Trusted

  # 992708 23-Feb-2014 11:33
Send private message

I think it sounds reasonable.
Every company should be moving to an online based customer portal system which is what we do. If someone wants an extra copy of an invoice (we charge for posting invoices, emailed/online is free) then thats fine. If it was from 5 years ago I would probably charge to look it up.

With accounting systems like freshbooks (i think xero, myob, quickbooks does it too now) there is a customer where they can look up old invoices themselves.  

Or start asking suppliers to email them to you.




Ray Taylor
Taylor Broadband (rural hawkes bay)
www.ruralkiwi.com

There is no place like localhost
For my general guide to extending your wireless network Click Here




1917 posts

Uber Geek


  # 992741 23-Feb-2014 12:39

Do you work for free? No. Then it is totally reasonable.

681 posts

Ultimate Geek


  # 992743 23-Feb-2014 12:44
Send private message

I suppose your friend is a POM and receives a benefit too.

In other words, another one of those bludgers who wants everything for free.

gzt

10872 posts

Uber Geek


# 992812 23-Feb-2014 14:43
Send private message

Zippity: I suppose your friend is a POM and receives a benefit too.

In other words, another one of those bludgers who wants everything for free.


Are you genuinely psychic, and racist as well? There is nothing in this thread that suggests any of your three things.

1483 posts

Uber Geek


  # 992818 23-Feb-2014 15:08
Send private message

Its not really that hard though:

1. Sit down at accounts computer
2. Load up accounts program
3. Lookup Client Name
4. Click 'Email invoice' or 'Print' on invoice.

Job done, takes about 30 seconds - 1 minute. Add on another minute + a stamp if you need to post it.

However someone already does this (office admin work), so it might take even less time if they are already doing steps 1-4 anyway.

What would you call a reasonable cost for the above? If it more than $1-2 then your getting ripped off.

Funny tangental fact: Placemakers charge you $500 a year if you are a SUPPLIER of theirs, just to RECEIVE (not send) your invoices!!!


2213 posts

Uber Geek


  # 992825 23-Feb-2014 15:19
Send private message

Most business surely should be in a position where it is reasonably easy to print a duplicate invoice and email it to their customers

Put it this way, if said bill was unpaid and you said you needed a copy in order to settle the account I am sure you would have an invoice copy within minutes and at no cost to you

4341 posts

Uber Geek


  # 992827 23-Feb-2014 15:29
Send private message

mattwnz: Have a friend who lost some invoices from a company and need to get some copies from the company for their tax return. They have asked the company for copies, but the company' said they would need to charge for their time in finding and sending them, as they initially did provide them. Is this acceptable practice from a copy to charge for their time ? I can see it from both sides, as it takes the company time to do this, but on the other hand it doesn't seem right.


Banks charge for replacement statements so why not??

But, if an important customer were asking I'd think they would not charge . 

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Facebook Portal to land in New Zealand
Posted 19-Sep-2019 18:35


Amazon Studios announces New Zealand as location for its upcoming series based on The Lord of the Rings
Posted 18-Sep-2019 17:24


The Warehouse chooses Elasticsearch service
Posted 18-Sep-2019 13:55


Voyager upgrades core network to 100Gbit
Posted 18-Sep-2019 13:52


Streaming service Acorn TV launches in New Zealand with selection with British shows
Posted 18-Sep-2019 08:55


Bitcoin.com announces partnership with smartphone manufacturer HTC
Posted 16-Sep-2019 21:30


Finalists Announced for Microsoft NZ Partner Awards
Posted 16-Sep-2019 19:37


OPPO Showcases New CameraX Capabilities at Google Developer Days China 2019
Posted 15-Sep-2019 12:42


New Zealand PC Market returns to growth
Posted 15-Sep-2019 12:24


Home sensor charity director speaks about the preventable death which drives her to push for healthy homes
Posted 11-Sep-2019 08:46


Te ao Maori Minecraft world set to inspire Kiwi students
Posted 11-Sep-2019 08:43


Research reveals The Power of Games in New Zealand
Posted 11-Sep-2019 08:40


Ring Door View Cam now available in New Zealand
Posted 11-Sep-2019 08:38


Vodafone NZ to create X Squad
Posted 10-Sep-2019 10:25


Huawei nova 5T to be available 20th September
Posted 5-Sep-2019 11:55



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.