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# 143658 22-Apr-2014 20:05
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I bought a Stonedine frying pan from Mitre 10 a few weeks back.  It was great for the first few weeks - just like the ads showed, with nothing sticking to the surface at all.  But recently, the non-stick surface is now no better than any other frypan.  I've followed the instructions exactly as given - no scouring, no harsh detergents/dishwashers, no metal implements, etc.  I've been "seasoning" the pan with rice bran oil after every use, but it hasn't made any difference.  In short, I've done everything required of me, and nothing I shouldn't have done.  Yet it's now just a plain old frypan.

So here's my question - is it reasonable to expect that it should continue to perform as it originally did for more than just a few weeks?  Or would the Consumer Guarantees Act simply conclude that "it's still a frypan - it still cooks", so it's still fit for purpose?  Instinctively, I feel that I paid for a "premium" pan but ended up with nothing particularly special.  But I suspect that if I take it back to Mitre 10 they will simply argue that it's not "broken" so it doesn't need replacing.

I'd be interested to know what others think about this before I (potentially) make a fool of myself.

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  # 1029389 22-Apr-2014 20:12
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If it's one of these: http://www.stonedine.co.nz/, firstly as with all "As Seen On TV" products, they never seem to work properly for more than a few weeks. 

Secondly, on their website it does promote heavily the "non-stick" surface, so IMO you are within your Consumer Guarantee Rights to go back to Mitre10 and either get a replacement or a refund. 

Also, was it less than 30 days ago? I see on their website that you can try "Risk Free for 30 days".

On another note regarding these products, I simply don't understand why our retailers would want these sorts of products, probably just to make easy money. They (the products) try to stand out by adding in a TV stand, or by getting a small table and demonstrating some knife sets that cut "so perfectly" the oranges, apples etc. then we all should know what happens next.....




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  # 1029390 22-Apr-2014 20:16
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CGA has fit for purpose or in other words product should do was it was intended to do for a reasonable amount of time.

for a fry-pan i would expect that to be about a 12 months so if it is not 12 months old you will have a case.

If i was you i would return it to mitre 10 and they will prob replace it for you.

if you wanted a refund you would have to come up with a reason for a serious fault.

weather the non stick coat deteriating is a serious fault or not is up to you and the retailer to fight out.

Hope you kept the receipt.



-Steve




Voice gives context

 
 
 
 


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  # 1029394 22-Apr-2014 20:21
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I would say you would be covered by the Consumer Guarantees Act, after all their selling point is a premium non-stick surface. I think Mitre10 will come to the party regardless, and I wouldn't have a second thought in taking it back.

We actually own the original Stoneline brand pan. We didn't follow the care instructions at all and they were still nice enough to replace it. No harm in asking :)

BDFL - Memuneh
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  # 1029403 22-Apr-2014 20:45
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  # 1029410 22-Apr-2014 20:56
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freitasm: Any time I see "As Seen on TV" on a product I step away, slowly.



Exactly.




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  # 1029429 22-Apr-2014 21:31
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Selling on tv they heavily promote it as try risk free blahblahblah to get you to agree to a trial not a purchase so that you don't get all the same selling protections since it's not sold till the end of the "trial".




Richard rich.ms

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  # 1029438 22-Apr-2014 22:00
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but how will you fry cheese and blow it out of the pan now!

Honestly, who the hell fries cheese (not haloumi, cheddar) in a fry pan

 
 
 
 


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  # 1029440 22-Apr-2014 22:01
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You put the cheese in and let it melt and then put the toast on top.




Richard rich.ms

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  # 1029441 22-Apr-2014 22:05
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richms: You put the cheese in and let it melt and then put the toast on top.


I do it the other way around.. put the un-toasted bread on, then put the cheese on top = Toasted Cheese bread!






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  # 1029442 22-Apr-2014 22:09
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Thanks for the feedback everyone.  I bought it from Mitre 10 because I've never been comfortable with the infomercial selling route.  I did keep the receipt, and based on what you've all said I think I'll try taking it back and see what they say.  It was very good to start with, and I'm prepared to give the product the benefit of the doubt.  If a second pan ends up the same, then I'll accept that it's not a quality product and would consider asking for a refund.

FWIW - I read in Consumer that the Shark Navigator vacuum cleaners that used to be sold via infomercials were very good, and had good reliability, but when they made it into stores (at about half the TV price), the quality dropped considerably and they no longer recommend them.  I wonder whether Stonedine falls into the same category - previously very good, but now made to a lower quality for mass distribution via in-store sales.



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  # 1029443 22-Apr-2014 22:12
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Again the Shark Navigator was another "As Seen On TV" product. 




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  # 1029446 22-Apr-2014 22:28
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Lizard1977:
FWIW - I read in Consumer that used to be sold via infomercials were very good,




How do they measure reliability though? I would think that they would have to be the identical product.  These things are probably very reliable if they aren't used that much, as it really depends on the type of persona buying it. Personally I don't buy things that are advertisied on TV, not because I don't think they are good, but I prefer to do my own research rather than being given a hard sell.

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  # 1029448 22-Apr-2014 22:35
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Lizard1977: I bought it from Mitre 10 because I've never been comfortable with the infomercial selling route.

I picked one up, tapped it, then laughed and walked away. Personally I felt ripped off just holding one ; ).

Maybe it is only non-stick because a whole new micron layer comes off every time you use it.

But now the serious question. Which is better for you? Ingesting and digesting flakey teflon or magical stonedyne?

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  # 1029450 22-Apr-2014 22:43
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sonyxperiageek: Again the Shark Navigator was another "As Seen On TV" product. 


Complete with voice over person found by searching the UK for the woman with the most chavvy accent they could come up with.





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  # 1029451 22-Apr-2014 22:45
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We got a non stick frying pan from briscoes in July last year for like $30 or $40 I believe? Its been great! Doesn't stick, surface is good, cleans easy.

 

 

 

Everything on Infomercials  is just a big rip off and doesn't work as advertised. They're always too good to be true. It cant be that good of a product if you have to advertise it for hours every day on TV.

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