Hello Geekzoners,

I recently bought a camera on valuebasket.co.nz as they turned up first in the google search and offered lowest price. They advertised on their website  (.co.nz) to deliver from Auckland address (Shortland St), promised a shipping within 3 days and offered 14 day money back guarantee. 

However only after giving my credit card details did I realize they serve orders from Hong Kong :-( I was duped by their .co.nz address
I bought the same camera from Noel Leeming as valuebasket did not deliver on time for my Queenstown trip.

I have been following up with them for the last 8 weeks and every time I hear the same song: "Someone in the relevant department is looking at my refund."

I have their camera with me. I did not even tear the package. I applied for refund but they keep saying the same rubbish. The people who attend their advertised Auckland phone number says only one thing: Fill the Contact Us form on their website. apparently that phone number is setup to route the call to Hong Kong.

I have no hope that they are going to refund. I feel cheated and would like to report relevant Government Authority. I already filed a complaint with Commerce Commission but I wonder what other things I can do. 

I will be appreciative of your ideas to help me deal with them and get my refund. Thank you very much. 

 

Do I need to say, stay away from them?