iParcel shipping via Amazon

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surfisup1000

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#147429 19-Jun-2014 00:55

Had some issues with iparcel with my last 2 amazon orders.

They are going into this status...

"LATEST EVENT: Edison NJ
Incorrect address - June 16, 2014 8:49:33 PM"

So, I emailed iparcel and they said the address was incorrect and I needed to confirm this. They sent me the address and it was correct (street # & name, city, postcode, and country).

I emailed amazon and they said they would look into this.

I'm perplexed, iparcel have the correct address and this is the same address I've used for the last 8 years with no problems.

All of a sudden, my last 2 orders have gone into this 'incorrect address' status.

I queried both iparcel and amazon but they are not returning my emails why this is happening.

Is anyone else getting this?

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#1068977 19-Jun-2014 06:47

my parcel left the facility on the 17th and is due on 26th. I hope its not going to a wrong address ;/

timmmay

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#1068981 19-Jun-2014 07:14

Does that status show up on the amazon or iParcel website? My current parcel in transit seems fine, it's left the US and is on the way to NZ.

E3xtc

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#1068982 19-Jun-2014 07:36

Hmm well asides from incredibly slow service (it sat with iParcel for 5 days before now saying it has been exported and is on route to destination country), all seems in order. It will be interesting to see if/when it gets here however as it has both AU and NZ marked as the destination

The other part of the same order - which was processed/delivered by UPS - has already arrived. Talk about a disparity in service!

timmmay

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#1068989 19-Jun-2014 07:43

iParcel is pretty rubbish in many areas, but they are generally relatively cheap.

surfisup1000

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#1069024 19-Jun-2014 09:12

timmmay: Does that status show up on the amazon or iParcel website? My current parcel in transit seems fine, it's left the US and is on the way to NZ.

It shows in both iparcel and amazon.

I guess it could be that things go wrong sometimes but this is with 2 separate shipments.

I emailed iparcel so will wait and see.

nzkiwiman

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#1069026 19-Jun-2014 09:14

iParcel is slow, BUT when not required quickly it is really hard to fault when postage on an item from the USA to New Zealand is cheaper than it would cost me to send the same sized item between Dunedin and the North Island

Hope the OP gets his parcel sorted!

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surfisup1000

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#1074575 25-Jun-2014 21:14

Jeez, this is beyond a joke now.

Both iparcel and amazon have refused to help.

Amazon just say 'wait until the 18th July and let us know if you have not received'. Amazon said the tracking details are not correct and that this is being delivered.

But, I don't get that, surely barcode scans automatically update this and I'd see it moving through the various delivery steps. I have no trust in the amazon customer support. They even refuse to query direct with iparcel.

Iparcel don't even reply.

Anyway, my parcel has been stuck on 'incorrect address' for 10 days now, and amazon are quite happy with this.

D.W

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#1074609 25-Jun-2014 21:43

The iParcel website tracking is poor and doesn't always get updated accurately.

I've ordered around a dozen packages from Amazon sent via iParcel in the last 12 months, the tracking was always inaccurate, but every one arrived by the estimated delivery date provided by Amazon. I wouldn't stress too much, if it doesn't arrive by the due date then get back onto Amazon's case. Their support is excellent if something does actually go wrong, if they say it is OK I would trust them on that for now and just wait it out.

surfisup1000

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#1074623 25-Jun-2014 21:54

OK, maybe you are right.

First time i've had the wrong tracking info though.

E3xtc

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#1074770 26-Jun-2014 08:31

well my iParcel arrived yesterday. A week after the other part of the same order/purchase arrived - so it's slow alright!
Interestingly enough it arrived exactly on the estimated delivery date shown on Amazon, not a day before/after.

surfisup1000

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#1074772 26-Jun-2014 08:43

E3xtc: well my iParcel arrived yesterday. A week after the other part of the same order/purchase arrived - so it's slow alright!
Interestingly enough it arrived exactly on the estimated delivery date shown on Amazon, not a day before/after.

I was wondering if it was worth paying the extra $10 or so for the better shipping option.

Amazon always put things right in the case of any problem. It can just take a bit longer, thats all.

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andrewNZ

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#1074775 26-Jun-2014 08:48

I believe the better shipping can still go via iParcel, think I read that on an Amazon forum or FAQ page.

I don't like iParcel, but you don't get a choice who it's shipped with.

timmmay

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#1074778 26-Jun-2014 08:54

You can use youshop, which takes around 4-8 days once it hits their warehouse. Or another reshipper. You can often get free or cheap US shipping, it will probably be a bit more expensive, but faster.

I have a parcel in the way, via iParcel. The estimated arrival date was the same for the default and for the next level up shipping option.

timmmay

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#1075019 26-Jun-2014 13:57

My iParcel shipment turned up almost a week early, it took 15 days to arrive on the cheapest shipping option instead of 20. Tracking worked fine. Last time it was more than a week late.

ilovemusic

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#1075445 27-Jun-2014 10:24

the switch to iparcel is crap.

first amazon didn't recognise my address, a po box, and only gave me expedited shipping.

the first couple of times i got all shipping waived but it made ordering time consuming.

fixed by addding a # suffix to my address, this took over two months of emails to customer service and a lve call to a non-native english call centre.
this is the first time amazon customer service failed me.

to top it off, iparcel is much slower than the old standard shipping.

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