I contacted Amazon and they've requested that I send the headset back to them, by dropping the headset off at the "UPS drop-off location nearest you. ". The problem with this is that I have no way of getting to the nearest UPS drop off point, with the closest one to me being at Auckland Airport (I believe!). I'm not sure of my options here, and I am not really keen on waiting a month with no headset + paying the hefty shipping fees back to the US. Any help or suggestions would be appreciated.