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Wannabe Geek
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Topic # 148958 6-Jul-2014 20:55
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I bought a pair of refurbished Astro A50s from Amazon back in April, and now they won't power down, and stay powered down (pressing the button turns them off, but they instantly turn back on). They produce sound fine, but have also started to randomly power down, even with sound playing (the headset is designed to shut down if no sound is being produced as means of saving power).

I contacted Amazon and they've requested that I send the headset back to them, by dropping the headset off at the "UPS drop-off location nearest you. ". The problem with this is that I have no way of getting to the nearest UPS drop off point, with the closest one to me being at Auckland Airport (I believe!). I'm not sure of my options here, and I am not really keen on waiting a month with no headset + paying the hefty shipping fees back to the US. Any help or suggestions would be appreciated.

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Uber Geek
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  Reply # 1082183 7-Jul-2014 09:14
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Have you flashed them with the latest firmware ?

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Uber Geek
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  Reply # 1082209 7-Jul-2014 09:42
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You willingly bought from an overseas supplier. You must have realised you wouldn't get any local warranty if something went wrong with them? There's not a lot you can do but follow amazon's requests. That is standard procedure for any retailer, you will have to send it back at your own expense and await there response.
Buying overseas may seem cheaper at the time but the second anything goes wrong it becomes a nightmare and usually more expensive than buying it locally.

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Uber Geek
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  Reply # 1082211 7-Jul-2014 09:48
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Why not contact the UPS dropoff point, and ask them if you can courier it to them.




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  Reply # 1082240 7-Jul-2014 10:25
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Last amazon return I had to deal with that requested a dropoff point wasnt gonna work from the one at the airport, it had to be a US domestic one.

Over there, UPS and FedEx are as common as courierpost and fastway are in NZ.




Richard rich.ms

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