Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


BDFL - Memuneh
60809 posts

Uber Geek
+1 received by user: 11690

Administrator
Trusted
Geekzone
Lifetime subscriber

Topic # 150213 15-Jul-2014 13:27
Send private message

Just received:


Consumer NZ is extending its programme of testing from just products and services to accrediting entire businesses which meet the organisation's strict Code of Conduct.

The aim of the new Consumer Trusted programme is to deliver high standards of customer service and consumer confidence, says Consumer NZ CEO Sue Chetwin.

"We've thought hard about how to raise the game of Kiwi businesses. Our advisory service deals with around 4000 complaints and inquiries each year - and that's just the tip of consumer dissatisfaction.

"What we've developed through Consumer Trusted is a visible way of rewarding businesses with genuinely top-class customer service. Our goal is to inspire all businesses to go beyond the minimum standards of consumer law.

"In some ways Consumer Trusted is a continuation of the testing of products and services we've done for the past 55 years. We're now going further and testing businesses against the rigorous criteria we've developed," she said.

The criteria are based on 8 Consumer Principles which include returns and refunds, websites, privacy customer service, and fair and clear contracts.

At the same time Consumer NZ is negotiating deals with Trusted businesses to benefit consumers. Consumer NZ has been concerned for years about the price of electricity and telecommunications. So it was excited to have 2Degrees and Powershop offering significant discounts on their services, for the launch of the accreditation programme, Chetwin said. Internet Service Provider Inspire Net and footwear retailer Shoe Clinic had also been accredited.

All Consumer Trusted businesses must belong to an approved dispute resolution scheme or allow Consumer NZ to provide the service. Anyone who had a complaint about a Trusted business could come to Consumer for assistance.

All revenue raised from the Consumer Trusted programme will be put back into research, testing, extending the organisation's work on behalf of all consumers and resolving consumer disputes, Chetwin said.






Create new topic

gzt

9931 posts

Uber Geek
+1 received by user: 1494


  Reply # 1089268 15-Jul-2014 13:54
Send private message

It's a good idea. I wonder if they will be testing them for CGA compliance - probably not because I can't imagine any retailer signing up for it ; ). But this new service is still a good thing.

2367 posts

Uber Geek
+1 received by user: 1142


  Reply # 1090099 16-Jul-2014 16:10
Send private message

When ConsumerNZ gets a large chunk of its income from a few corporates, it's on the slippery slope.

AA has been reduced to being a mouthpiece for NZTA & BP.

gzt

9931 posts

Uber Geek
+1 received by user: 1494


  Reply # 1090251 16-Jul-2014 20:37
Send private message

I expect Consumer had to do something different with with online reviews taking over their traditional role.

Personally I'd like to see them open up their labs (physical or virtual) a bit and get more people involved in the product testing to get some better output.

1876 posts

Uber Geek
+1 received by user: 361

Subscriber

  Reply # 1090662 17-Jul-2014 13:27
Send private message

They must have had a brainstorming session to see how they could rake in more money.

I am afraid Consumer's golden days are long gone. Their reports are pathetic, now.

I can't even be bothered to sign up for their free periods!

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Hawaiki Transpacific cable ready-for-service
Posted 20-Jul-2018 11:29


Microsoft Dynamics 365 Business Central launches
Posted 10-Jul-2018 10:40


Spark completes first milestone in voice platform upgrade
Posted 10-Jul-2018 09:36


Microsoft ices heated developers
Posted 6-Jul-2018 20:16


PB Technologies charged for its extended warranties and warned for bait advertising
Posted 3-Jul-2018 15:45


Almost 20,000 people claim credits from Spark
Posted 29-Jun-2018 10:40


Cove sells NZ's first insurance policy via chatbot
Posted 25-Jun-2018 10:04


N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.