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1508 posts

Uber Geek
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Topic # 152257 21-Sep-2014 22:31
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I just bought an HTC 8x off grays online. It was sold as new and arrived in its original sealed packaging. Looks like a vodafone stock dump as it is a vodafone model.
Problem is it just stops responding anywhere from every couple of days to a couple of times a day. It will just lock up and the only way to revive it is to hold down the power button until it soft resets.
I have done a hard reset and tried some tricks from forums, but no dice.

Are these likely to be still covered by a manufacturers warranty?
I don't think Grays are going to or are even obligated to care. I have emailed HTC as well, but hopefully someone here might know.

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2079 posts

Uber Geek
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  Reply # 1133313 21-Sep-2014 22:48
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Bad luck, got a family member one of these and they think it is brilliant

Try upgrade to the developer preview of GDR1 and see if things improve

169 posts

Master Geek
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  Reply # 1133322 21-Sep-2014 23:06
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I am not a lawyer, but from what I can gather from Consumer NZ, auctioneers are now covered by the Consumer Guarantees Act and the Fair Trading Act.

In other words, if the phone is not older than a reasonable lifespan for such a phone (a bit loose, I know), has not been abused or damaged and has developed a serious fault, the vendor must repair or replace it or refund your money.

Do not be put off by the attitude of Grays in the text of their Web site.  You can try contacting them and see what they have to say.  If they won't come to the party, contact your local Citizens' Advice Bureau about how to proceed.

238 posts

Master Geek
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  Reply # 1133349 22-Sep-2014 06:51
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I got one of these from Grays as well, the software version it came with was a bit buggy and would crash and restart occasionally.

I updated it to the 8.1 preview and it has been rock solid ever since.

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Biddle Corp
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  Reply # 1133365 22-Sep-2014 07:46
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It's probably unlikey you'll be covered by a manufacturer warranty (but you'd need to check exactly what HTC say in regards to this) but as pointed out you are covered by the recent changes to the CGA and FTA which now cover auctions.

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Uber Geek
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  Reply # 1133516 22-Sep-2014 11:11
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Good to know, thanks very much everyone. Hopefully I can get this resolved as it is a great phone. Really like it. 

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Microsoft NZ

  Reply # 1134156 22-Sep-2014 23:08
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some grays products are sold with manufacturers warranty terms stated.  did you check your sale/purchase terms?

seems they are still unloading them, so you might be able to get a backup unit for ~$100 (which is a bargain for what it is!)

Technical Evangelist
Microsoft NZ
Twitter: @nzregs

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