Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

1508 posts

Uber Geek

#152257 21-Sep-2014 22:31
Send private message

I just bought an HTC 8x off grays online. It was sold as new and arrived in its original sealed packaging. Looks like a vodafone stock dump as it is a vodafone model.
Problem is it just stops responding anywhere from every couple of days to a couple of times a day. It will just lock up and the only way to revive it is to hold down the power button until it soft resets.
I have done a hard reset and tried some tricks from forums, but no dice.

Are these likely to be still covered by a manufacturers warranty?
I don't think Grays are going to or are even obligated to care. I have emailed HTC as well, but hopefully someone here might know.

Try Vultr using this link and get us both some credit:

Create new topic
2120 posts

Uber Geek

  #1133313 21-Sep-2014 22:48
Send private message

Bad luck, got a family member one of these and they think it is brilliant

Try upgrade to the developer preview of GDR1 and see if things improve

201 posts

Master Geek


  #1133322 21-Sep-2014 23:06
Send private message

I am not a lawyer, but from what I can gather from Consumer NZ, auctioneers are now covered by the Consumer Guarantees Act and the Fair Trading Act.

In other words, if the phone is not older than a reasonable lifespan for such a phone (a bit loose, I know), has not been abused or damaged and has developed a serious fault, the vendor must repair or replace it or refund your money.

Do not be put off by the attitude of Grays in the text of their Web site.  You can try contacting them and see what they have to say.  If they won't come to the party, contact your local Citizens' Advice Bureau about how to proceed.


240 posts

Master Geek


  #1133349 22-Sep-2014 06:51
Send private message

I got one of these from Grays as well, the software version it came with was a bit buggy and would crash and restart occasionally.

I updated it to the 8.1 preview and it has been rock solid ever since.

29124 posts

Uber Geek

Biddle Corp
Lifetime subscriber

  #1133365 22-Sep-2014 07:46
Send private message

It's probably unlikey you'll be covered by a manufacturer warranty (but you'd need to check exactly what HTC say in regards to this) but as pointed out you are covered by the recent changes to the CGA and FTA which now cover auctions.

1508 posts

Uber Geek

  #1133516 22-Sep-2014 11:11
Send private message

Good to know, thanks very much everyone. Hopefully I can get this resolved as it is a great phone. Really like it. 

Try Vultr using this link and get us both some credit:

Cloud Guru
4062 posts

Uber Geek


  #1134156 22-Sep-2014 23:08
Send private message

some grays products are sold with manufacturers warranty terms stated.  did you check your sale/purchase terms?

seems they are still unloading them, so you might be able to get a backup unit for ~$100 (which is a bargain for what it is!)

Create new topic

News »

Freeview On Demand app launches on Sony Android TVs
Posted 6-Aug-2020 13:35

UFB hits more than one million connections
Posted 6-Aug-2020 09:42

D-Link A/NZ extends COVR Wi-Fi EasyMesh System series with new three-pack
Posted 4-Aug-2020 15:01

New Zealand software Rfider tracks coffee from Colombia all the way to New Zealand businesses
Posted 3-Aug-2020 10:35

Logitech G launches Pro X Wireless gaming headset
Posted 3-Aug-2020 10:21

Sony Alpha 7S III provides supreme imaging performance
Posted 3-Aug-2020 10:11

Sony introduces first CFexpress Type A memory card
Posted 3-Aug-2020 10:05

Marsello acquires Goody consolidating online and in-store marketing position
Posted 30-Jul-2020 16:26

Fonterra first major customer for Microsoft's New Zealand datacentre
Posted 30-Jul-2020 08:07

Everything we learnt at the IBM Cloud Forum 2020
Posted 29-Jul-2020 14:45

Dropbox launches native HelloSign workflow and data residency in Australia
Posted 29-Jul-2020 12:48

Spark launches 5G in Palmerston North
Posted 29-Jul-2020 09:50

Lenovo brings speed and smarter features to new 5G mobile gaming phone
Posted 28-Jul-2020 22:00

Withings raises $60 million to enable bridge between patients and healthcare
Posted 28-Jul-2020 21:51

QNAP integrates Catalyst Cloud Object Storage into Hybrid Backup solution
Posted 28-Jul-2020 21:40

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.