NZ Post

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simon14

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#15453 23-Aug-2007 18:01

NZ Post are a great company in my opinion, they do a great job and i've never had anything go missing in the post (except for that time my Telecom complaints letter went missing, but then again the same letter apparently went missing via email and via a feedback form on Teleocms website so meh, thats a completely different issue - see http://www.geekzone.co.nz/simon14/3331 if your interested.)

Back to NZ post.... for a monopoly organisation, they do a bloody great job! Plus NZ has one of the cheapest local postal rates in the developed world!!

People (including me) tend to complain alot about stuff and never seem to say good things about companies, today i felt like praising NZ Post!!

Now lets all raise our beers and say CHEERS.... "cheers"

:)

patrickstarr

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#83535 23-Aug-2007 22:09

BUT. . . . . . If you watched Fair Go last night you would have seen a segment of that show which showed about some unhappy customers. The reason that they were unhappy was because they sent a Lotto ticket in the Post and well they received their parcels back and along with I think the ticket and the reason why they did that was because the Lotto tickets are prohibited to post.

So yes they are cheap but they have weird as rules as to what can be posted and what can't. New Zealand Post has commented on the show that the reason why the people couldn't send their packages to the rightful destination was because in fact it was a dangerous good or something like that which is not that good for customers who send that type of stuff in the post. It's not just that, you cannot send vouchers in the post either and yet businesses can? which is very weird.

AxelFoley

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#83619 24-Aug-2007 14:57

except for that time my Telecom complaints letter went missing, but then again the same letter apparently went missing via email and via a feedback form on Teleocms website so meh, thats a completely different issue

Haha, the Borg strike again!!! :)

sleemanj

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#83635 24-Aug-2007 17:57

patrickstarr: ... snip ...

The rules for what you cannot send are quite clear and understandable.

No (potentially) high value items.
No cash or other things for which you cannot evidentially say "there was this much and now its gone".
No dangerous goods, things that could explode, or catch fire or in any way hurt an employee or damage other people's mail.

If you want to send stuff like that, there are other ways.

---
James Sleeman
I sell lots of stuff for electronic enthusiasts...

patrickstarr

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#83706 25-Aug-2007 00:10

But you cannot send Lotto tickets or vouchers in the mail as I raised my points in my previous post. So yeah we may have a really good mailing system but the rules are stupid!!

nzbnw

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#83709 25-Aug-2007 00:18

patrickstarr: But you cannot send Lotto tickets or vouchers in the mail as I raised my points in my previous post. So yeah we may have a really good mailing system but the rules are stupid!!

Perhaps, but I see the rules as common sense, NZ Post (and rightly so) wouldn’t want to be liable for losing a winning lotto ticket would they?

Just my thoughts.

nzbnw

freitasm

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#83731 25-Aug-2007 07:39

patrickstarr: But you cannot send Lotto tickets or vouchers in the mail as I raised my points in my previous post. So yeah we may have a really good mailing system but the rules are stupid!!

While I agree some corporations have stupid rules, I don't think this is the case here. Sending valuables or potentially valuables over the mail can cause a lot of problems that a company don't need to.

If you send a lotto ticket and it goes missing, what prevents you moving an action claiming "the missing lotto ticket was a winning ticket" and then trying to scam NZ Post?

I think they are on their right to decide what can be sent.

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Bung

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#83737 25-Aug-2007 08:33

Credit or Bank cards can't be sent either but I guess that the Banks and 1000s of people sending birthday cards with a Lotto ticket haven't read the rules :)

freitasm

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#83738 25-Aug-2007 08:38

Most of the credit cards being sent need to be activated after being received...

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Batman

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#83748 25-Aug-2007 10:55

not so in invercargill. they seem to have the tendancy to send your stuff to the wrong address. we're doing our 3rd claim for lost items in 6 months. how do we know it's not pinched by our neighbours? well ...

1) we have received 3 very urgent important and private letters that are addressed to something totally different the only similarity is the house number
2) during winter we had drop in cards that said we weren't home (we were home all day), when we got to the post office they were complaining coz everyone in the whole invercargill had drop in cards that week!
3) i just know :) (erm actually my single home made cctv surveillance of 2 hours told me so)

paradoxsm

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#83769 25-Aug-2007 15:17

I think the service is actually quite good, go offshore and you will see "bad postal services"

If anyone watched the program they will probably have noticed that there is a "common sense" approach and it was a bad staff discretion made which he was happy to rectify. As for sending cash or other large monetary notes, NZpost shoud never be liable but they should cover the soft toys and soaps send alongside.

In saying that, they are only human and mistakes are made. Where I do dislike NZpost in is by removing eBill :-( It was a fantastic idea and something they should have never stopped.

Kittychan

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#83794 25-Aug-2007 18:31

NZpost is a state-owned company (if I am not wrong) Therefore, they can provide better services than the some posting companies that are public owned.

I never have problems using NzPost, I just hope that they are more friendly in the shop

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freitasm

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#83795 25-Aug-2007 19:15

Kittychan: NZpost is a state-owned company (if I am not wrong) Therefore, they can provide better services than the some posting companies that are public owned.

I never have problems using NzPost, I just hope that they are more friendly in the shop

I never had problems with NZ Post and I think they do a brilliant job. Now, saying that they do well because they are a state-owned company... I think this is a stretch.

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Kittychan

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#83801 25-Aug-2007 20:37

freitasm:
Kittychan: NZpost is a state-owned company (if I am not wrong) Therefore, they can provide better services than the some posting companies that are public owned.

I never have problems using NzPost, I just hope that they are more friendly in the shop

I never had problems with NZ Post and I think they do a brilliant job. Now, saying that they do well because they are a state-owned company... I think this is a stretch.

:) I really think that when the company is operated by a private company (like NzPost) they have ability to expand and provide a better service. However, if NzPost is public owned that is operated by the Government I think it would be different.

Where I am from, everything that is public owned, they are going bankrupt because they do not know how to manage. Therefore, they have to privatize (is this the right term?).

:)

Batman

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#83802 25-Aug-2007 21:21

privatize or privatise is correct

however management really depends on the managers i guess. air nz is private but they've needed 2 bail outs. and those investment companies that went brankrupt ... they're private too ... acc on the other hand is govt owned (correct me if i'm wrong)

nzbnw

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#83805 25-Aug-2007 21:34

Bung: Credit or Bank cards can't be sent either but I guess that the Banks and 1000s of people sending birthday cards with a Lotto ticket haven't read the rules :)

Credit cards are usually sent via Courier. I guess when your a big enough customer (i.e. ASB etc) then they may turn a blind eye if it's against their normal T's and T'c.

nzbnw