Just got off the phone with Xbox support about a faulty Xbox 360. The DVD drive does not read disks correctly so games/dvds/CDs aren't playable, effectively making the thing useless.
This problem first was raised in January/February this year but due to emails going to wrong inboxes, brother getting an Xbox One, and being busy with work/uni etc this was put on the back shelf and forgotten about.
Well we decided to have another crack at it now that uni is over, and found the warranty expired September 27 2014. This was raised on the 29th October I believe so just 1 month out.
We found the receipt eventually that was dated for September 11 as the purchase date but they didnt really care too much.
Multiple times I was told that Xboxes sold in NZ and Australia have an extra 1 year warranty (total of 2 years) because consumer law specifically says it has to. I asked where the law said "Xbox has to be sold with 2 year warranty" and was not given an answer.
They will not have a piece of this anymore and keep saying I either have to pay $150 to have the console replaced, or deal with it.
Now am I unreasonable for thinking a $500 xbox should last a bit more than 2 years and 1 month? Even less since its been an issue for nearly a year too.
Do you think its worth chasing up further because I feel its a bit unfair but I don't know what my chances would be if I decided to go down the route of disputes tribunal.
Anyone else been in a similar situation with MS over this/advice? I've gotten things fixed and replaced before but none of them have been anywhere near as difficult as MS who seem to think their terms and conditions overrule everything else.