Samsung phone support now fully run from Overseas

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nedkelly

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#154689 4-Nov-2014 16:27

One of my friends posted on his Facebook wall that from this morning Samsung calls are going to be answered by Manila.
Just thought it would be nice to let you all know so you can brace yourselves if you or family have to call them.
I guess we are going to see this quite a bit in the future with Manila being cheaper for call centers for big companies.

richms

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#1168664 4-Nov-2014 17:20

Well you cant have "living wages" and local call centers at the same time so it is to be expected.

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nedkelly

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#1168671 4-Nov-2014 17:29

Snap does

richms

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#1168675 4-Nov-2014 17:31

Snap are not selling complicated mobile phones to idiots who have to call up and have a script read to them about whats happened to their pictures and how to take the battery out and put it back in again to reboot the phone etc.

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nedkelly

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#1168721 4-Nov-2014 18:21

Now they will have a script read to them, the NZ CSRs did not have scripts.

richms

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#1168739 4-Nov-2014 18:44

At the last job some of the crap I heard in the lunchroom about people calling for problems with their phone or internet was amazing. So long as actual faults can be logged online I am quite happy for all the idiot calls to go to third world where the time they waste is worth less so costing the companies less.

Richard rich.ms

nedkelly

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#1168742 4-Nov-2014 18:47

I use to also work in an inbound call centre for a big company, I dealt with Aussies for a job.
My work mates and I always compared the stupidest calls we had.

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Elpie

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#1168770 4-Nov-2014 19:16

Samsung support was rubbish anyway. I doubt moving the call centre will make any difference.

richms

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#1168791 4-Nov-2014 19:28

Yeah, I bought a bluray with smart tv stuff in it so I could set it to a seperate region to the TV and get tvnz etc on it. Piece of crap outputted everything at 50Hz on the HDMI out so things looked aweful that were not 50Hz (worse than the other way around of 50Hz content on a 60Hz output)

Samsung support used legacy words like "PAL" to try to justify it as being normal, despite using a HDMI output on it. I wonder what it would have done if plugged into a display that didnt do 50Hz. Anyway easiest option was to return it rather than battle with level one support so I did.

Richard rich.ms