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Topic # 160480 8-Jan-2015 00:21
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So something that has been puzzling me lately is why is the JBHifi website so outdated? By that I mean on the sides of pages they have adverts for movies that have come out 4-6 months ago, sometimes even longer. It says Pre Order now etc.


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  Reply # 1210298 8-Jan-2015 01:13
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For example?

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  Reply # 1210300 8-Jan-2015 01:25
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Jb hifi has two websites, their front page and their online shop. Their front page is updated regularly but their shop is horrible.

I don't know why, probably because they can't be bothered paying someone enough money to make it look good and stay up to date.




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  Reply # 1210305 8-Jan-2015 04:40
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Their website would have to be one of the most horrible user experiences out there for a big company.

The "mobile" version of their site is even worse!




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  Reply # 1210328 8-Jan-2015 07:35
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Agree, hate their search function as well, looks like a plain old Google search window.  




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  Reply # 1210329 8-Jan-2015 07:37
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Only a handful of NZ retail companies have a good online experience.




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  Reply # 1210333 8-Jan-2015 08:13
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Personally, I think their website is just not a focus for them. They are a pile em high and sell em cheap bricks and mortar retail store. For whatever reason it works for them so they have not developed their site much. It really is terrible though. Search is bad, products are missing, its a rubbish experience. 




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  Reply # 1210334 8-Jan-2015 08:15
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the .au site is better, just.




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  Reply # 1210337 8-Jan-2015 08:34
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I guess they put no importance on their website, they rely on walk ins. It's a bit short sighted, I know what I want then Google to find it, if it's not listed clearly I wouldn't even go in.




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  Reply # 1210340 8-Jan-2015 08:43
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Their steel and concrete stores are just as messed up as their website. They are a shambles and have music that is too sodding loud to the point it is impossible to converse with staff. I seldom shop there now because of this.




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  Reply # 1210350 8-Jan-2015 08:57
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KiwiNZ: Their steel and concrete stores are just as messed up as their website. They are a shambles and have music that is too sodding loud to the point it is impossible to converse with staff. I seldom shop there now because of this.


Ive found the music is only loud during peak times, off peak its usually turned down at the Albany store.....think it'd be the other way but nope. Im not in there a lot though, probably 4 times a year ?

I dont mind the store layouts, they tend to keep similar products together and if you cant find what youre after, the staff will know where it is.  Their site however needs some serious work, not necessarily on layout, but more on content - no real details on a lot of products, and very few images. I prefer to research the item online then go in person to purchase it from the store to ensure Im getting the right thing with minimal time required in store.





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  Reply # 1210367 8-Jan-2015 09:43
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xpd: Their site however needs some serious work, not necessarily on layout, but more on content - no real details on a lot of products, and very few images. I prefer to research the item online then go in person to purchase it from the store to ensure Im getting the right thing with minimal time required in store.


Agreed! -  I always research info on other sites and will buy from JB if the price is best (which it often is). Their website is terrible, but I've found them really good at replying to emails. Last time I wanted an item I emailed a couple of stores to check stock as I am so sick of going to NZ stores and them not having any stock of what you want!

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  Reply # 1210389 8-Jan-2015 10:07
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Yep it is fine for you people who can get to a store but some of us live way out and the only way to shop is use the terrible online website that they provide. Trying to find anything is a nightmare.

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  Reply # 1210427 8-Jan-2015 11:01
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I am going through the current process of a messed up order (shipped one item instead of two) and it is extremely frustrating. There is no phone number to ring someone. You have to email and wait for a reply. The website T and C state that the laws of the State of Victoria apply. The website is a copy of an old Aussie website I am thinking. Having been through the online merchant process a few times for credit cards I cannot understand how they get away with not having a phone number displayed.

I must make a mental note not to use them (online) again.

Matt.




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  Reply # 1210460 8-Jan-2015 11:30
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+1 awful store website.

Ordered a CD last year took over a month for them to sort it. Never again.

Their normal website is also awful - no model numbers on anything (e.g. Amps etc) - basically just their pamphlet online.

garbage garbage garbage.

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  Reply # 1210502 8-Jan-2015 12:49
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OK. So I have to take back my comments about JB. Another item turned up today.

They still get low marks for comms (actually no marks) but top marks for getting the issue sorted.

If they are serious about NZ they do need to spend some money on their NZ site.

Cheers, Matt.




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