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2464 posts

Uber Geek
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Topic # 161809 20-Jan-2015 16:21
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I have to apologise to The Warehouse (and I did send a follow up apology email to them after a previous polite grumble).

I previously posted that the Click & Collect charges were not transparent, but it turns out I am blind after I checked a third time.

I had purchased a $200 bulky item on Boxing Day online that was $30 off and chose Click & Collect to avoid expensive freight charges.  I should have noticed the $80 freight/handling charge, which is the same whether you have the item delivered to your door OR delivered to a store for you to collect.  If I had noticed that charge, I would never have placed the order in the first place.

When collecting, you have to visit the customer service desk at the store, and possibly queue to talk to the staff member who will fetch your items from a separate storage area.  The collection experience was not seamless in my case, with a 30 minute wait (with 3 kids under 7 in tow at the time) for them not to be able to find the box that was delivered to the store for me, and they eventually gave me one out of their own store stock.

Next time I'll just have small items delivered, and just take my chances in store for big items.

Having said that, I ordered a midrange BBQ online from them a couple of days ago, but only because it was free delivery!

"4 wheels move the body.  2 wheels move the soul."

“Don't believe anything you read on the net. Except this. Well, including this, I suppose.” Douglas Adams

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589 posts

Ultimate Geek
+1 received by user: 95

  Reply # 1218766 21-Jan-2015 07:06
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The whole concept of paying a charge to pick items up from a store just seems wacky to me....maybe/sure if the online price is cheaper than the instore pricing, a stretch....but generally speaking, I would avoid purchasing off their site if this was the case....

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