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bradstewart

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#16531 14-Oct-2007 14:00
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I just got the following emails from Trade Me:

Dear Bradley,
It has come to our attention that you have been operating more than one membership on the site. This is a breach of our terms and conditions. Accordingly, we have suspended your secondary memberships and have left one for you to use.

If you have good reason why you have been operating these multiple memberships, please contact us through the Support/Contact Us link at the bottom of every page.


Regards,    


Trade Me Support
********************************
Trade Me - Where Kiwis Buy and Sell
www.trademe.co.nz
********************************

and

Your auctions have been withdrawn by Trade Me Customer Support:

If you feel the withdrawal of these auctions were not justified, please let us know using the contact us pages:
http://www.trademe.co.nz/Help/ContactUsForm.aspx

Thank you for using Trade Me

http://www.trademe.co.nz

This is odd since I have only ever had one account. I am also rather annoyed as I had several auctions in progress that had passed reserve.

Good one TM...

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tonyhughes
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  #90988 14-Oct-2007 14:12
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wow - odd.

We have two that get used from our ip address(es), and what about flats with 3 or 4 people who all use trademe??







rscole86
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#90991 14-Oct-2007 14:19
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And after this you are still giving the Google juice?

Why don't you do to them, what they do to us.... and separate the links so they do not work?

tonyhughes
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  #91000 14-Oct-2007 16:49
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heh.... I dont think the efforts of a few people could affect TMs Google juiciness...









Geese
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  #91005 14-Oct-2007 17:45
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May I ask did they give you details of the other account that was supposedly yours?
If so, can you see how they have made this error? I mean is it apparently IP related, or just someone being malicious and reporting you in?

freitasm
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#91016 14-Oct-2007 19:48
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Have you contacted their customer service and asked how did they come  to this conclusion and offering help in making it clear it's not you?

Let's see how they respond...





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No1Daemon
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  #91038 14-Oct-2007 22:08
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It seems a bit arbitrary of them to close your account and even withdraw auctions without asking you a single question first.
Interested also to hear their response as to why.

bradstewart

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  #91039 14-Oct-2007 22:13
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I send a big WTF to their helpdesk. No reply as of yet. There was no explanation although they did say they were leaving one account active for to use, but since that account, whatever one it is isn't mine thats no help at all.

I also just added a large credit to my account. Grrr



lurker
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  #91064 15-Oct-2007 08:44
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I wonder what happened to your credit... Would they transfer this to the account left active?

Anyway, what a poor display of customer relations. Pity you don't see things like this reported in the media, I've read plenty of other Trademe users complaining of their shoot first, ask questions later policy.

cokemaster
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  #91069 15-Oct-2007 09:18
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They are owned by a media organisation....




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Panq
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  #91070 15-Oct-2007 09:19
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They close accounts when someone claims that they are used by the same person? I wonder what would happen if they got tonnes of bogus claims flooding in... They'd probably have to change their (utterly stupid) policy, probably.

DigiDog
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  #91099 15-Oct-2007 13:08
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I'm afraid you've come up against the faceless TradeMe machine. Somebody must have laid a complaint via the Community Watch button, and the reaction you get depends entirely on the TM clone manning the desk that day. Sometimes they'll ignore obvious shill bidders or dual memberships... other times they'll take out the good guy without researching the situation at all. Consistency is not one of their strong points.

TM launched a half-hearted attack on ScamBusters a few months ago and disabled three of our senior members. What was their crime? They had tried to prevent other TM members from being scammed. My partner had her account disabled for alerting a trader to the fact that their account had been hijacked by a Romanian fraudster following a phishing scam. She warned them that a fraudulent auction was being run under their username. While the hijacked trader was grateful, TM disabled Nicki for mentioning the word "ScamBusters" in a private (offsite) email to that person. TM are a law unto themselves - a $700m behemoth with a bad attitude.

Good luck in getting your account reinstated. I'll follow this thread with interest.



DeanTM
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  #91189 16-Oct-2007 08:01
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Hi, my name is Dean Winter, I’m the Manager for Trust and Safety at Trade Me.  I’d like to let you know that there were a number of links between the memberships being discussed, which led us to believe they were being run by the same person.    We’ve since been in touch with the member concerned and were able to confirm those links, as well as the reasons behind them. We have re-enabled the member.  I hope they continue to enjoy their use of the site.  Dean

No1Daemon
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  #91193 16-Oct-2007 08:23
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DeanTM: Hi, my name is Dean Winter, I’m the Manager for Trust and Safety at Trade Me. I’d like to let you know that there were a number of links between the memberships being discussed, which led us to believe they were being run by the same person. We’ve since been in touch with the member concerned and were able to confirm those links, as well as the reasons behind them. We have re-enabled the member. I hope they continue to enjoy their use of the site. Dean


And reinbursed them appropriately?

I hope you have made some change to your policy that makes you shoot first and ask questions later.

Your teams actions in this case were appalling.

freitasm
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#91201 16-Oct-2007 09:12
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DeanTM: Hi, my name is Dean Winter, I’m the Manager for Trust and Safety at Trade Me.  I’d like to let you know that there were a number of links between the memberships being discussed, which led us to believe they were being run by the same person.    We’ve since been in touch with the member concerned and were able to confirm those links, as well as the reasons behind them. We have re-enabled the member.  I hope they continue to enjoy their use of the site.  Dean


Dean, thanks for the update on this.




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Panq
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  #91203 16-Oct-2007 09:16
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No1Daemon:

And reinbursed them appropriately?

I hope you have made some change to your policy that makes you shoot first and ask questions later.

Your teams actions in this case were appalling.


Agreed. An apology alone isn't really enough. Though, to be honest, refunding the success fees for the auctions closed prematurely by shoddy mismanagement would suffice.

Ah well. At least the matter has been resolved reasonably quickly. Anyone know why so little effort was made to determine whether the accounts were used by the same person?

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