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Forums › Off topic › Another Customer Service blow for vodafone
sdavisnz

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#165662 16-Feb-2015 17:33
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just seen this story in the herald.

http://www.nzherald.co.nz/business/news/article.cfm?c_id=3&objectid=11402906



fibre cable cut to vodafone call centre. affecting customer myvodafone logins and 777 queries.




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richms
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  #1240246 16-Feb-2015 17:40
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So instead of calling and getting no answer, people cant call. Fantastic.

So much for a "reliable network" 1 fiber down and they cant take your phone calls.




Richard rich.ms



nakedmolerat
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  #1240256 16-Feb-2015 17:53
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I guess they have no problem with waiting times today ;-P

scuwp
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  #1240283 16-Feb-2015 19:05
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Customers are probably better-off, at least they wont waste hours on the phone, instead learning right up front that no one is going to speak to them anyway.




Lazy is such an ugly word, I prefer to call it selective participation

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