Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




659 posts

Ultimate Geek
+1 received by user: 144
Inactive user


Topic # 173357 20-May-2015 15:13
Send private message

Ordered a Zenfone off Expansys and opted for DHL Express delivery $35NZ. It was due to be delivered on time, but DHL sent it to Wellington by mistake, so it was back to Auckland, then down to Hamilton.

Only 1 day late...but they do have a gaurantee and money back on the premium (cost over and above standard delivery).

Normally I wouldn't bother, but got pinged $120 GST so even a $5 or $10 refund would help ease that.

Should I be forgiving and let it slide ?

Create new topic
2533 posts

Uber Geek
+1 received by user: 940

Subscriber

  Reply # 1308550 20-May-2015 15:15
Send private message

Depends if it's worth your time, or if you can be bothered. I would, just on principle.

14724 posts

Uber Geek
+1 received by user: 1987


  Reply # 1308553 20-May-2015 15:20
2 people support this post
Send private message

If you paid extra for express, then I would on principle. As long as they don't give you the run around and it takes too long. You may find they may have exclusions, such as problems with third parties.

 
 
 
 




659 posts

Ultimate Geek
+1 received by user: 144
Inactive user


  Reply # 1309212 21-May-2015 11:06
Send private message

mattwnz: If you paid extra for express, then I would on principle. As long as they don't give you the run around and it takes too long. You may find they may have exclusions, such as problems with third parties.


Ahhh true, because I paid Expansys for delivery and Expansys paid DHL.



659 posts

Ultimate Geek
+1 received by user: 144
Inactive user


  Reply # 1309276 21-May-2015 13:38
Send private message

Got a response, so although DHL NZ Was at Fault, I have to get the retailer to followup with DHL Hong Kong. Ie waste of time.

I bet they do this deliberately so they don't actually have to adhere to their own gaurantees.

 

 

 

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

 

Thank you for your enquiry.

 

 

 

DHL conducts business in accordance with its standard Terms and Conditions of Carriage.  These conditions can be found on the back of any DHL Air Waybill and a copy of which is attached to this letter for your information. 

 

 

 

Section 1 of the DHL Air Waybill specifies who the Payer (Shipper, Receiver or a Third Party) of the shipment is and their account number.  It is DHL’s standard practice to only accept claims from this party – the account holder.

 

 

 

The account holder in this case was EXPANSYS (HONG KONG) LIMITED and they contracted with DHL in Hong Kong to deliver the consignment to you.  Unfortunately, as you are not the account holder we are unable to entertain your claim for compensation. 

 

 

 

Therefore, we suggest that you take this matter up with the account holder, EXPANSYS (HONG KONG) LIMITED who should, in turn, address any issues regarding the shipment with DHL in Hong Kong.

 

 

 

Should you wish to contact us, please phone DHL Express Customer Services on 0800 800 020, Monday to Friday 7am – 12am and Saturdays 8am – 3pm or visit our website on www.dhl.com

 

 

 

Yours sincerely,

 

 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

1245 posts

Uber Geek
+1 received by user: 137


  Reply # 1309350 21-May-2015 15:23
Send private message

That is the normal process with any carrier - the account holder (usually the sender) has the contract with the carrier. Not the receiver of the item

2515 posts

Uber Geek
+1 received by user: 541
Inactive user


  Reply # 1309629 22-May-2015 06:26
Send private message

yep, pretty standard there.

That said you should contact Expansys see if they will provide a refund.

Was it them that guaranteed the delivery time? You have a contract with them not DHL.

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Orcon announces new always-on internet service for Small Business
Posted 18-Apr-2019 10:19


Spark Sport prices for Rugby World Cup 2019 announced
Posted 16-Apr-2019 07:58


2degrees launches new unlimited mobile plan
Posted 15-Apr-2019 09:35


Redgate brings together major industry speakers for SQL in the City Summits
Posted 13-Apr-2019 12:35


Exported honey authenticated on Blockchain
Posted 10-Apr-2019 21:19


HPE and Nutanix partner to deliver hybrid cloud as a service
Posted 10-Apr-2019 21:12


Southern Cross and ASN sign contract for Southern Cross NEXT
Posted 10-Apr-2019 21:09


Data security top New Zealand consumer priority when choosing a bank
Posted 10-Apr-2019 21:07


Samsung announces first 8K screens to hit New Zealand
Posted 10-Apr-2019 21:03


New cyber-protection and insurance product for businesses launched in APAC
Posted 10-Apr-2019 20:59


Kiwis ensure streaming is never interrupted by opting for uncapped broadband plans
Posted 7-Apr-2019 09:05


DHL Express introduces new MyDHL+ online portal to make shipping easier
Posted 7-Apr-2019 08:51


RackWare hybrid cloud platform removes barriers to enterprise cloud adoption
Posted 7-Apr-2019 08:50


Top partner named at MYOB High Achievers Awards
Posted 7-Apr-2019 08:48


Great ideas start in Gisborne with hackathon event back for another round
Posted 7-Apr-2019 08:42



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.