Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




Mad Scientist
20898 posts

Uber Geek

Trusted
Lifetime subscriber

# 173689 2-Jun-2015 09:54
Send private message

Hi someone we know have been paying for a product that does not exist, without going into too much detail. A broker sold them a product, and after all these years it doesn't seem like what they paid is what was sold. THe broker is retired now.

They have written a letter to the insurance company, if they brush them off, who are the higher powers?

Insurance ombudsman? Commerce commission?

Thanks




Involuntary autocorrect in operation on mobile device. Apologies in advance.


View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
4536 posts

Uber Geek

Trusted
Lifetime subscriber

  # 1315918 2-Jun-2015 09:55
Send private message

That sounds like a fraud?

 

 

Btw, was the product exist before and has been recently discontinued?







Mad Scientist
20898 posts

Uber Geek

Trusted
Lifetime subscriber

  # 1315922 2-Jun-2015 10:01
Send private message

I think they have documents of the original policy, and then the policy changed to exclude half of their cover, so I guess it is a dispute that is a bit complex. No idea what the wordings are in them, but just asking about someone higher that regulates these guys to get a fair solution.




Involuntary autocorrect in operation on mobile device. Apologies in advance.


 
 
 
 




Mad Scientist
20898 posts

Uber Geek

Trusted
Lifetime subscriber

  # 1315925 2-Jun-2015 10:01
Send private message

They are "elderly" and while not illiterate, has no ability to challenge.




Involuntary autocorrect in operation on mobile device. Apologies in advance.




Mad Scientist
20898 posts

Uber Geek

Trusted
Lifetime subscriber

  # 1315978 2-Jun-2015 10:27
Send private message

cheers peeps




Involuntary autocorrect in operation on mobile device. Apologies in advance.


8698 posts

Uber Geek


  # 1315983 2-Jun-2015 10:36
Send private message

A problem with the Insurance and Saving Ombudsman (ISO) scheme is that you have to exhaust options offered by the insurer under their disputes resolution process, then be issued with a formal notification from the insurer that the dispute has reached "deadlock" before the dispute can be handed over to the ISO.  The ball is in their court.
I'm very cynical about the real value of the scheme.  Insurers can use their normal tactic of "delay/defer/deny", but might issue prompt notification of "deadlock" by cherry-picking cases which suit their overall agenda (which is to make money for their shareholders).  
Consulting a lawyer who specialises in insurance matters should be a priority.  It's amazing how Insurance Company standard behaviour changes when they know that the client is receiving good legal advice.



Mad Scientist
20898 posts

Uber Geek

Trusted
Lifetime subscriber

  # 1315991 2-Jun-2015 10:48
Send private message

I don't think it's worth lawyer fees ... no claim's been made. Just money down the drain over a decade.




Involuntary autocorrect in operation on mobile device. Apologies in advance.


 
 
 
 


2043 posts

Uber Geek

Subscriber

  # 1316191 2-Jun-2015 13:41
One person supports this post
Send private message

joker97: I don't think it's worth lawyer fees ... no claim's been made. Just money down the drain over a decade.

Bit like most insurance policies, really.



Mad Scientist
20898 posts

Uber Geek

Trusted
Lifetime subscriber

  # 1316197 2-Jun-2015 13:53
Send private message

Not my house contents and car insurance :)




Involuntary autocorrect in operation on mobile device. Apologies in advance.


2043 posts

Uber Geek

Subscriber

  # 1316290 2-Jun-2015 16:13
Send private message

Had a friend who made sure she claimed her premiums back each year!

1139 posts

Uber Geek
Inactive user


  # 1316335 2-Jun-2015 16:51
Send private message

linw: Had a friend who made sure she claimed her premiums back each year!


Oh .... Made sure of it then? A leecher?

They should be lined up and shot! But there again, it is human nature that there will always be those that seem to think that insurance companies are bottomless pits of money. And then there are those that try to get insurance after the event. And there again, there are those that think insurers are just in the business to rip people off.

And then again, there are many people that think "Thank God I was insured".





Mad Scientist
20898 posts

Uber Geek

Trusted
Lifetime subscriber

  # 1316337 2-Jun-2015 16:53
Send private message

it's a way of making sure you don't lose your life if something really bad happens. a small price to pay really. health insurance is slightly different - the govt provides "free" healthcare ... ... ...






Involuntary autocorrect in operation on mobile device. Apologies in advance.


Awesome
4858 posts

Uber Geek

Trusted
Subscriber

  # 1316345 2-Jun-2015 17:06
Send private message

linw:
joker97: I don't think it's worth lawyer fees ... no claim's been made. Just money down the drain over a decade.

Bit like most insurance policies, really.


Insurance is one of those necessary evils you hope you don't need, but are effectively "wasted money" if you don't. But that's exactly what insurance is, it's about pay someone else to take the risk instead of taking the risk on personally.

To the OP, does the insurance policy in question actually indemnify the policy holder in some way? If they have been sold insurance that they could never claim on (I.e. there was nothing they actually had or did to indemnify), they may be entitled to a refund of premiums paid. IANAL, but that is my basic understanding from working for an insurance underwriter many years ago now.




Twitter: ajobbins




Mad Scientist
20898 posts

Uber Geek

Trusted
Lifetime subscriber

  # 1316349 2-Jun-2015 17:13
Send private message

i think it's got something to do with health exclusions. apparently they were told the exclusions can be removed but later told the exclusions can't be removed. something like that ...




Involuntary autocorrect in operation on mobile device. Apologies in advance.


Awesome
4858 posts

Uber Geek

Trusted
Subscriber

  # 1316352 2-Jun-2015 17:16
Send private message

If it was just verbal advise from the broker it could be hard to prove and progress without a paper trail. Otherwise, who is to say they aren't trying it on or they misunderstood? (Not to say they are, but that's what the insurance company would suggest of course)




Twitter: ajobbins


 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

D Link ANZ launches EXO Smart Mesh Wi Fi Routers with McAfee protection
Posted 15-Oct-2019 11:31


Major Japanese retailer partners with smart New Zealand technology IMAGR
Posted 14-Oct-2019 10:29


Ola pioneers one-time passcode feature to fight rideshare fraud
Posted 14-Oct-2019 10:24


Spark Sport new home of NZC matches from 2020
Posted 10-Oct-2019 09:59


Meet Nola, Noel Leeming's new digital employee
Posted 4-Oct-2019 08:07


Registrations for Sprout Accelerator open for 2020 season
Posted 4-Oct-2019 08:02


Teletrac Navman welcomes AI tech leader Jens Meggers as new President
Posted 4-Oct-2019 07:41


Vodafone makes voice of 4G (VoLTE) official
Posted 4-Oct-2019 07:36


2degrees Reaches Milestone of 100,000 Broadband Customers
Posted 1-Oct-2019 09:17


Nokia 1 Plus available in New Zealand from 2nd October
Posted 30-Sep-2019 17:46


Ola integrates Apple Pay as payment method in New Zealand
Posted 25-Sep-2019 09:51


Facebook Portal to land in New Zealand
Posted 19-Sep-2019 18:35


Amazon Studios announces New Zealand as location for its upcoming series based on The Lord of the Rings
Posted 18-Sep-2019 17:24


The Warehouse chooses Elasticsearch service
Posted 18-Sep-2019 13:55


Voyager upgrades core network to 100Gbit
Posted 18-Sep-2019 13:52



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.