Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


JEDENZED

437 posts

Ultimate Geek

ID Verified

#175813 12-Jul-2015 20:27
Send private message

Hey Geeks,

So, my laptop had an undesirable interaction with my vacuum cleaner today whereby the internal AC adaptor jack point AND the AC adaptor connector jack have both been damaged and cannot be used.

The laptop was purchased at Warehouse Stationary in October 2012 and is still within the 2 year "No Worries" extended warranty period (expires October this year).

I'm looking at the wording of the policy and it references "fair wear and tear" sustained during normal use, but not as far as I can see, accidental damage (I see their new policies explicitly reference accidental damage).

I'm wondering what others think my best avenue of advancing this to a satisfactory result might be?

TIA!

Create new topic
nathan
5695 posts

Uber Geek
Inactive user


  #1341770 12-Jul-2015 20:31
Send private message

I can't see how that would be covered by a warranty

Maybe your personal contents insurance?



nathan
5695 posts

Uber Geek
Inactive user


  #1341771 12-Jul-2015 20:32
Send private message

In this case an extended warranty is basically what you get for free under the consumer guarantees act already, it may just slightly speed things up

I think you'll need to just pay for the repair in the end.

Sideface
9351 posts

Uber Geek

Trusted
DR
Lifetime subscriber

  #1341772 12-Jul-2015 20:35
Send private message

You broke it.
You fix it.
The warranty is irrelevant.




Sideface




JEDENZED

437 posts

Ultimate Geek

ID Verified

  #1341777 12-Jul-2015 20:41
Send private message

I know that usually an extended warranty wouldn't cover this kind of incident but it's the "fair wear and tear" clause that I thought might be open to interpretation... If I were a person of lesser moral fibre and claimed that the flimsy plastic DC jack simply broke through careless but non-malicious use, would I have a case for them to investigate it?

johnr
19282 posts

Uber Geek
Inactive user


  #1341778 12-Jul-2015 20:41
Send private message

If you purchased a new car and drove it into a brick wall then would you expect the car to be repaired under the car warranty?

You know how the damage happened so ' You pay ' for the repair

freitasm
BDFL - Memuneh
79257 posts

Uber Geek

Administrator
ID Verified
Trusted
Geekzone
Lifetime subscriber

  #1341779 12-Jul-2015 20:43
Send private message

Extended warranties don't cover accidents. You can probably claim this under your contents insurance, if you have one.





Please support Geekzone by subscribing, or using one of our referral links: Samsung | AliExpress | Wise | Sharesies | Hatch | GoodSyncBackblaze backup


JEDENZED

437 posts

Ultimate Geek

ID Verified

  #1341787 12-Jul-2015 20:56
Send private message

Yep yep, I hear y'all on the analogies and understand the "you break it, you fix it" position. I do indeed have house and contents cover so will be calling them tomorrow.

What, in your opinions might qualify for "fair wear and tear" considering that things like damage to "interior/exterior paintwork, LEDs, batteries, fuses, hinges, lids, locks, handles, plastic or metal trim of any description" are explicitly excluded... Might there be an argument to suggest that a high-traffic zone such as a DC jack or AC adaptor is at risk of "fair wear and tear" damage and so covers by such a warranty?

 
 
 

Cloud spending continues to surge globally, but most organisations haven’t made the changes necessary to maximise the value and cost-efficiency benefits of their cloud investments. Download the whitepaper From Overspend to Advantage now.
nathan
5695 posts

Uber Geek
Inactive user


  #1341790 12-Jul-2015 20:59
Send private message

is there physical damage that you can actually see?

you might get away with fair wear and tear in the charger stopped working and there is no physical damage

JEDENZED

437 posts

Ultimate Geek

ID Verified

  #1341800 12-Jul-2015 21:09
Send private message

nathan: is there physical damage that you can actually see?


There's a small cylindrical piece of plastic (maybe 3-5mm in size) that popped out from the inside of the DC jack point but if I hadn't seen it I wouldn't have noticed it wasn't there in the first place. I presume that perhaps someone with more components knowledge than I would potentially spot it though...

JEDENZED

437 posts

Ultimate Geek

ID Verified

  #1341805 12-Jul-2015 21:15
Send private message

These images are from a Google search but illustrate the damage I'm referring to. First one shows what I assume the jack used to look like as the broken piece looks identical to that in the middle of the DC adaptor. The second one shows what it looks like in the jack now...






dm2000
319 posts

Ultimate Geek

ID Verified
Lifetime subscriber

  #1341810 12-Jul-2015 21:23
Send private message

To my untrained eye, this looks like "physical damage." These kinds of devices get sent to the manufacture's service agent in any case, who would spot this.

Disclaimer: I work in retail (but not at Warehouse Stationery)

JEDENZED

437 posts

Ultimate Geek

ID Verified

  #1341811 12-Jul-2015 21:32
Send private message

Nice one, thanks everyone for the inputs - appreciate you all taking the time to chime in.

I'll buzz them tomorrow to have a chat with the full understanding that the warranty isn't likely to be designed with this kind of damage in mind but it can't hurt to ask.

If I have anything of an unexpected or favourable response from them, I'll post an update.

Cheers again!

Create new topic





News and reviews »

Air New Zealand Starts AI adoption with OpenAI
Posted 24-Jul-2025 16:00


eero Pro 7 Review
Posted 23-Jul-2025 12:07


BeeStation Plus Review
Posted 21-Jul-2025 14:21


eero Unveils New Wi-Fi 7 Products in New Zealand
Posted 21-Jul-2025 00:01


WiZ Introduces HDMI Sync Box and other Light Devices
Posted 20-Jul-2025 17:32


RedShield Enhances DDoS and Bot Attack Protection
Posted 20-Jul-2025 17:26


Seagate Ships 30TB Drives
Posted 17-Jul-2025 11:24


Oclean AirPump A10 Water Flosser Review
Posted 13-Jul-2025 11:05


Samsung Galaxy Z Fold7: Raising the Bar for Smartphones
Posted 10-Jul-2025 02:01


Samsung Galaxy Z Flip7 Brings New Edge-To-Edge FlexWindow
Posted 10-Jul-2025 02:01


Epson Launches New AM-C550Z WorkForce Enterprise printer
Posted 9-Jul-2025 18:22


Samsung Releases Smart Monitor M9
Posted 9-Jul-2025 17:46


Nearly Half of Older Kiwis Still Write their Passwords on Paper
Posted 9-Jul-2025 08:42


D-Link 4G+ Cat6 Wi-Fi 6 DWR-933M Mobile Hotspot Review
Posted 1-Jul-2025 11:34


Oppo A5 Series Launches With New Levels of Durability
Posted 30-Jun-2025 10:15









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.