Shipped Item from Noel Leeming Not New

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bigmacpaddy

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Topic # 180911 25-Sep-2015 23:34

Hi everyone, I just had an item delivered today from Noel Leeming and it looks like it was a floor/display model. It has wear and tear, no packaging or instructions. I've sent them an email for an explanation, but wondering if anyone had anything like that happen before.

Was a Fitbit Aria Scale.

Finch

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Reply # 1394651 26-Sep-2015 00:03

Probably a stupid question but...

On the page you bought it from, are you sure it didn't say display model or anything?

I have never seen that mentioned on any NL page, just thought I would ask though.

It probably got mixed up with the new stuff and I'm sure they will replace it.

gzt

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Reply # 1394660 26-Sep-2015 00:08

One person supports this post

Its just a stuff up send it straight back with a note. Problem solved.

GregV

755 posts

Ultimate Geek
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Reply # 1394710 26-Sep-2015 09:07

Had the same thing when parents bought their DVR online from NL. Obvious re-boxed floor stock, and they forgot the remote!! Contacted them, and they sent a new one out, along with courier ticket to return original one.

josephhinvest

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Reply # 1394728 26-Sep-2015 09:45

Had a similar mistake made by JB Hifi when I made my big home theatre purchase. $3000 TV was delivered and was a faulty unit that had been returned by a customer! They sorted it out quick smart and were very apologetic.

Cheers,
Joseph

bigmacpaddy

40 posts

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Reply # 1394756 26-Sep-2015 10:47

Yep just called, they are going to send a new one out.

alasta

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Reply # 1394831 26-Sep-2015 14:29

I placed an online order for a DSLR body a few months ago and went to pick it up in store. When they handed me the box I thought it felt a bit light so I had a look inside, and discovered that it was an empty box belonging to the unit that they had on display!

They clearly have loopholes in their processes and I will never shop there again.

tchart

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Reply # 1394885 26-Sep-2015 15:16

Same thing happened to me. They didn't even answer my email.