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Topic # 180940 27-Sep-2015 10:52
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I placed my first order with Amazon just last week (new iphone 6s case and a tempered screen protector).

Indications were it had been shipped but i got this email today

"We're contacting you about order # Unfortunately, we're unable to deliver your order. We're sorry for any inconvenience this causes.

To ensure you receive your item(s) as soon as possible, we've created a new order (#) which will be shipped to the same destination, at no additional charge to you. You should receive confirmation of this shipment soon.


Weird as indications were it was shipped and now they say i may recieve duplicate items thst I have to send back at their expense.

The new order is exactly the same items. Anyone had this occur before?

Now not arriving until October 18th




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  Reply # 1395166 27-Sep-2015 11:37
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Yes I've seen it. Usually both turn up and if shipped internationally, if the value is relatively low, they will tell you to keep the items with their compliments. Such is the awesomeness of Amazon!




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  Reply # 1395169 27-Sep-2015 11:45
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Ok. I won't panic then. Thanks ;)




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  Reply # 1395172 27-Sep-2015 11:58
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International shipping can be a lottery. I've NEVER had an item not turn up, (Not just Amazon I am referring to here), but I have had a knife sent from England which took 8 months. (We were refunded after 4 months and they refused our offer of returning the money subsequently). I have also had an item turn up from China overnight using free HK Post!

Amazon recently gave iParcel, who does a lot of their international shipping, a serve over delivery times and things are MUCH MUCH MUCH better. 


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  Reply # 1395214 27-Sep-2015 13:05
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I've had many instances where both Amazon or the seller had shipped something else or had issues in shipping and ended up with the both items arriving and being asked to keep it and not bother with returns. I've never had such great service from a NZ retailer.



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  Reply # 1395216 27-Sep-2015 13:11
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Thanks. Who knows, I might strike the jackpot of a free doubleup lol




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  Reply # 1395222 27-Sep-2015 13:25
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Don't worry about Amazon, always great customer service regardless of what happens. Shipping times are usually pretty reasonable.




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  Reply # 1395262 27-Sep-2015 15:40
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khull: I've had many instances where both Amazon or the seller had shipped something else or had issues in shipping and ended up with the both items arriving and being asked to keep it and not bother with returns. I've never had such great service from a NZ retailer.


I have. I bought a 2tb usb 3.0 drive that was priced way down when they were very expensive, shipped from Auckland to Hastings. I received a much, much more expensive 4tb drive that was not priced down! I contacted the seller, reported the error and offered to return the drive if they sent a courier to pick it up and delivered the correct drive. They told me not to worry and let me keep the drive! The courier would have  cost them a lot less.







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  Reply # 1395661 28-Sep-2015 12:10
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networkn: Amazon recently gave iParcel, who does a lot of their international shipping, a serve over delivery times and things are MUCH MUCH MUCH better. 



Is this true?  Would love to read about it if you have a link?  It's about time Amazon did that!

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  Reply # 1395675 28-Sep-2015 12:16
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Satch:
networkn: Amazon recently gave iParcel, who does a lot of their international shipping, a serve over delivery times and things are MUCH MUCH MUCH better. 



Is this true?  Would love to read about it if you have a link?  It's about time Amazon did that!


We have gone from 3-4 weeks for delivery, to 4-5 days and often less. I read somewhere they had put iParcel under review, no link as I don't recall where it was.

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  Reply # 1395698 28-Sep-2015 12:28
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i-parcel was bought out by UPS late last year, so the improvement could just be related to improved processes.




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  Reply # 1395824 28-Sep-2015 14:58
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Hmmm might give them a go again then. The Super slow shipping that cost me was a big turn off from amazon. May as well buy from China and not pay shipping if it was slow. And iparcel were slower than hk post many times.




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  Reply # 1395829 28-Sep-2015 15:06
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iParcel has got better IMO.

I've had three parcels in the last 3 months sent by iParcel, all arrived one week before the Amazon estimated delivery date (which was 3 weeks).

The first time I had something sent by iParcel, it took about 4 weeks.

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  Reply # 1396260 29-Sep-2015 07:03
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My first ever experience from Amazon was not great, the seller never sent the item! I was a little gun shy after that as it was my first ever experience ordering online. - To Amazon's credit they were actually very fast to refund my payment, this was also over 10 years ago.

I have since ordered a lot of items from Amazon and find their service and follow up excellent.






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