Business call answering service

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nate

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Topic # 180950 27-Sep-2015 19:59

For our support queue overflow and if no-one's in the office, we use Servcorp to answer our 0800. They answer with our company name, and can redirect the call or take a message based on a whole stack of rules we've given them. A stock standard voicemail system won't work as we still want the call answered by a human.

Having just received their last rather large bill, I'm keen to explore some alternatives. Must be based in NZ.

Suggestions?

Custom software development | Mt Eden Cafe | Cafe Owner

DravidDavid

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Reply # 1395451 28-Sep-2015 00:20

My old boss runs a small business and uses a similar service that you described. He seems quite happy with them. I've flicked him an email asking for the name, so I'll let you know soon. :)

Sometimes what you don't get is a blessing in disguise!

CYaBro

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Reply # 1395455 28-Sep-2015 02:11

Quite a few of our clients use these guys:
http://www.amundson.co.nz/

They all seem happy with the service.
They are based in Whangarei.

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E3xtc

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Reply # 1395463 28-Sep-2015 07:30

haha not helpful to your OP, but in a previous role we used Servecorp and were always looking forward to the next invoice to see what amazingly excessive charges they could come up with this time around :D

Kyanar

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Reply # 1395515 28-Sep-2015 09:32

I actually find Regus charge considerably less than Servcorp. I got quotes from both of them for office space in the CBD (Brisbane) and Regus charged a whopping four times less than Servcorp.

sleepy

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Reply # 1395566 28-Sep-2015 10:18

Our alarm monitoring company has a phone answering service the alarm monitoring staff have always been amazing
might be worth a try

http://www.alertmonitoring.co.nz/TellUs

nate

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Reply # 1395639 28-Sep-2015 11:37

E3xtc: haha not helpful to your OP, but in a previous role we used Servecorp and were always looking forward to the next invoice to see what amazingly excessive charges they could come up with this time around :D

So you know exactly the issue I'm having at the moment :)

Custom software development | Mt Eden Cafe | Cafe Owner