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Topic # 180950 27-Sep-2015 19:59
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For our support queue overflow and if no-one's in the office, we use Servcorp to answer our 0800.  They answer with our company name, and can redirect the call or take a message based on a whole stack of rules we've given them.  A stock standard voicemail system won't work as we still want the call answered by a human.

Having just received their last rather large bill, I'm keen to explore some alternatives.  Must be based in NZ. 

Suggestions?

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  Reply # 1395451 28-Sep-2015 00:20
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My old boss runs a small business and uses a similar service that you described.  He seems quite happy with them.  I've flicked him an email asking for the name, so I'll let you know soon. :)





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  Reply # 1395455 28-Sep-2015 02:11
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Quite a few of our clients use these guys:
http://www.amundson.co.nz/

They all seem happy with the service.
They are based in Whangarei.




 
 
 
 


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  Reply # 1395463 28-Sep-2015 07:30
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haha not helpful to your OP, but in a previous role we used Servecorp and were always looking forward to the next invoice to see what amazingly excessive charges they could come up with this time around :D 

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  Reply # 1395515 28-Sep-2015 09:32
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I actually find Regus charge considerably less than Servcorp. I got quotes from both of them for office space in the CBD (Brisbane) and Regus charged a whopping four times less than Servcorp.

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  Reply # 1395566 28-Sep-2015 10:18
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Our alarm monitoring company has a phone answering service  the alarm monitoring staff have always been amazing
might be worth a try

http://www.alertmonitoring.co.nz/TellUs



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  Reply # 1395639 28-Sep-2015 11:37
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E3xtc: haha not helpful to your OP, but in a previous role we used Servecorp and were always looking forward to the next invoice to see what amazingly excessive charges they could come up with this time around :D 


So you know exactly the issue I'm having at the moment :)

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