Post Haste Courier is bad?

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Jaughn

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Wannabe Geek

# 181077 1-Oct-2015 16:42

So i purchased an item on trademe and Post Haste picked up the package on Tuesday morning and was on board another courier on Wednesday morning to be delivered that day at 6pm.
I waited and sure enough i checked the status and said "Delivery Unsuccessful" and the reason was "Potential transit delay" wasn't happy about that so today on Thursday the 1st of October i checked the status again and it said delivery unsuccessful at 7am in the morning!

since it failed to deliver yesterday they had to deliver it way too early today at an inconvenient 7am when my household is still sleeping and they left a card. i just wished they left the parcel in the mailbox cause after all my package was only worth $3 and didn't see why i had to wake up at 7am to sign for it. Fair enough i took it as my fault for not being an early bird.

So i contacted the courier to arrange a redeliver they said it would take till tomorrow or next week to deliver my parcel, i then told them it was supposed to be delivered on Wednesday but you guys stuffed up and failed, she then told me the driver did make a stop at my home but couldn't have access to it because i lived in an apartment!? i told her she was wrong and that i don't live in an apartment and that i live in a residential home with plenty of space and parking.

so the driver obviously lied to her to cover his ass, how professional...after knowing that they made an arrangement to get it to deliver today in a few hours which im hoping it does.

Well what im getting at is it seems the drivers professionalism being bad is quite a common thing in this courier company. ive read a lot of stories about this company and mine isnt even that bad compared to what they had to go through. Im making sure in the future to avoid using that courier and sticking to Courier post or fastway which ive never had a problem with.

Have any of you guys have bad experiences with Post Haste or other couriers?

PeterReader

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# 1398138 1-Oct-2015 16:42

One person supports this post

Hmmmm. Here we go.

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jmh

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# 1398151 1-Oct-2015 17:03

I've used Post Haste a few times and my main gripe is that it took them so long to collect the item. Four days in one case.

The worst courier story I have, which was not Post Haste, was when the item was left in my post box. The tracker said that it was signed for, and when I looked at the copy of the docket someone had forged my signature! I complained obviously. Silly thing is the item did not require a signature in the first place so I was happy that it was left in the box even though we were home at the time. Person couldn't be bothered driving down the ROW. If I recall correctly it was a well known company.

Jase2985

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# 1398164 1-Oct-2015 17:11

im sorry but 7am my be inconvenient for you but the poor courier driver would have started an hour before that. it doesn't have to be convenient for you for them to deliver it. hence the card to call left in your mail box

you could always go into the depot and pick it up. some companies are starting to charge for re-deliveries.

all of what you have said is pretty standard for ALL courier companies i have ever dealt with, which are all the big one.

not as big a deal as you are making it out to be. just something to keep in mind for next time

Detruire

1274 posts

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# 1398202 1-Oct-2015 18:13

Jase2985: some companies are starting to charge for re-deliveries.

I think this is ridiculous: of the dozen or so times I've had to get an item "re-delivered", only two of those times was due to me being asleep or not at home.

About half were the courier being too lazy/in a rush to drive down the ROW (they left cards in the letterbox), and the rest were when they arrived around 7AM and left before I was able to get to the door. One guy even used to take a few steps to the door, knock, then step back to the van... if I wasn't in the kitchen, I'd have to run to the door or he'd be out of sight by the time I got there.

On the other hand, I've seen drivers who do helpful little things like hiding parcels from street view, or delivering the high-value non-signature ones to the post shop (was only a few minutes walk) rather than just leaving them (or a card) on the doorstep. Even one who used to knock on the front door, wait a while, then try knocking on the bedroom window. Really helpful, since you couldn't hear knocking on the front door with the hall door closed.

rm *

kingjj

Baby Get Shaky!
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# 1398245 1-Oct-2015 19:28

Never had an issues with Post Haste that I can recall here in Chch. Local Post Haste fella lives across the road. Courier Post however have recently gone on 'the list'. Card to call left last week at 0930 when I was at home and awake. Reason left on the card to call: 'Dog'. While we do have a dog, said dog happened to be sitting at my feet in the lounge during the 'delivery'. I've started getting items delivered to my wife's work and occasionally mine, easier than picking every second item up from the Depot.

scuwp

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# 1398305 1-Oct-2015 21:57

Dislike Post Haste the most. Terrible delivery service, incompetent call staff, rude and inappropriate behavior from local agent (who we have to use because of those damn 'cards'). No response from a formal complaint on one occasion. I actively avoid them wherever possible.

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