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914 posts

Ultimate Geek


# 181195 6-Oct-2015 09:40
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I had a phone mount in my car attached to the window and one day a couple of weeks ago when I came back to the car the arm holding the mount had shattered.  The suction cup was still attached to the window but the phone mount was on the floor.  No one had been in the car but it was a cold morning and hot day and i was parked in the sun.  My guess was that there was a small fracture in the plastic and the temp change had caused it to snap.

I took it to pbtech and the guy at first said that I had dropped it yaddah yaddah yaddah (I hadn't) but he said some one would get back to me in a couple of days, no body did so I went back in and the lady said they had sent it on gave me a print off of the josheet and said it would be 9-10 days.

Anyway here is a copy of the jobsheet, spot anything that probably shouldn't be there? laughing



[Mod edit (MF): removed invoice number from image]



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  # 1400737 6-Oct-2015 09:45
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Can't fault them for honest communication I guess!

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  # 1400759 6-Oct-2015 10:08
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  # 1400768 6-Oct-2015 10:22
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Whenever I have had need to return a failed or broken item like that, I've always printed out my own description of the fault/cause etc ... and Cellotaped it to the item.  I then ask for the counter staff to leave it attached or stapled to their paperwork.

I've experienced staff writing their 'own story' on documentation, even though dictated accurately laughing

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  # 1400777 6-Oct-2015 10:39
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  # 1400809 6-Oct-2015 10:50
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     >I think you missed the irony of having "TRY TO REJECT CUSTOMER FAILED" there...<

Ha ha ha, not at all ... I try to preempt that with my own "DON'T GIVE RETAILER OPPORTUNITY TO REJECT". 



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  # 1400844 6-Oct-2015 11:11
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Rickles: Whenever I have had need to return a failed or broken item like that, I've always printed out my own description of the fault/cause etc ... and Cellotaped it to the item.  I then ask for the counter staff to leave it attached or stapled to their paperwork.

I've experienced staff writing their 'own story' on documentation, even though dictated accurately laughing


I did, wrote out my version of events on the copy of the receipt.

and cheers freitasm (?) for blocking out the sales invoice number, didn't occur to me.

When I first read it I pictured a little sad face after the failed frown



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