Noel Leemings - thanks for spoiling the surprise!

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scuwp

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#185563 27-Nov-2015 15:17

Work colleague made a purchase from NL for a gift at the Black Friday sale. Normal retail transaction. Shortly after he receives an email to his home address thanking him for his custom and providing full details confirming the purchase. Needless to say it's not a surprise anymore.

Just thought it was an odd process and for people to be aware of if buying gifts for people who may see the email. I guess you can opt out in store?

Lazy is such an ugly word, I prefer to call it selective participation

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Vocus

#1436110 27-Nov-2015 15:23

don't share an email address?

gzt

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#1436111 27-Nov-2015 15:25

Credit card use detection? He should ask where he agreed to that.

taneb1

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Mercury

#1436115 27-Nov-2015 15:31

Similar thing happened to me at the Apple Store in Honolulu last week, purchased a new band for my watch and a magic mouse - Within about 30 seconds received an email with the receipt, no mention from the staff that this happens - Apparently it's done by the credit card linked on your iTunes account

Would guess Noel Leeming's would base it on the details linked to your account when they ask you for your name/phone number on purchase?

Any comments made are my personal views and does not represent those of my employer

jonathan18

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#1436119 27-Nov-2015 15:34

gzt: Credit card use detection? He should ask where he agreed to that.

NL's always ask for the purchaser's phone number to lodge all sales against; personally I find this useful in case I lose a receipt. But I'm assuming this is how they made the connection, rather than matching credit card details?

I've never received an email following a purchase from NL's, but I doubt they have my email address loaded against my record; in the OP's case, I assume they do?

scuwp

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#1436131 27-Nov-2015 15:41

I guess so. It's the first I have heard of it also, but was shown the email. Just for people to be aware I guess.

I have had a shoe store ring home and tell my wife that the shoes I ordered as a surprise gift had arrived. Needless to say since then I very careful when leaving contact details.

Lazy is such an ugly word, I prefer to call it selective participation

dafman

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#1436135 27-Nov-2015 15:47

I was asked at NL last week if I wanted an electronic receipt emailed to me, I said yes. Now getting spammed most days with email promos.

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nakedmolerat

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#1436160 27-Nov-2015 16:10

scuwp: I guess so. It's the first I have heard of it also, but was shown the email. Just for people to be aware I guess.

I have had a shoe store ring home and tell my wife that the shoes I ordered as a surprise gift had arrived. Needless to say since then I very careful when leaving contact details.

Yep - I haven't been to NL for sometime. I went there couple of days ago, but some stuff and as soon as I got in the car my phone vibrates and saw that email from NL. It is kinda nice since you don't have to worry about keeping the receipt for warranty purposes.

Your friend should have use private email rather than 'family' email I guess.

sbiddle

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#1436175 27-Nov-2015 16:44

Electronic receipts are becoming pretty popular now. In the US at any major retailer they're pretty much the norm at any big retailer if you have a loyalty card or willingly provide them with details.

ajobbins

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#1436180 27-Nov-2015 16:56

I don't understand the issue. The person buying it got the email, but don't they know they are buying it? Did the email go to the gift recipient? If so, how did they get the recipient's email?

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nakedmolerat

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#1436181 27-Nov-2015 17:01

ajobbins: I don't understand the issue. The person buying it got the email, but don't they know they are buying it? Did the email go to the gift recipient? If so, how did they get the recipient's email?

It sounds like the email he used when giving out details to Noel Leeming is 'family' email of some sort which the whole family (?wife) have access to.

I guess it will be a non issue if the email is private.

Behodar

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#1436184 27-Nov-2015 17:09

If it's triggered by credit card number, then wouldn't that indicate poor or no encryption? [Edit: Thinking about it logically, it actually wouldn't]

In any case it seems like a disregard for privacy.

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Hiamie

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#1436189 27-Nov-2015 17:37

taneb1: Similar thing happened to me at the Apple Store in Honolulu last week, purchased a new band for my watch and a magic mouse - Within about 30 seconds received an email with the receipt, no mention from the staff that this happens - Apparently it's done by the credit card linked on your iTunes account

Would guess Noel Leeming's would base it on the details linked to your account when they ask you for your name/phone number on purchase?

Happened to me too when I registered an iPod a few years back, using a friends email address as it was a surprise gift for him, but we needed to set it all up before he opened the gift.

Fortunately, I knew my friends email password and captured and deleted the email to him from Apple(itwas just a hunch that I checked his email), but I was quite angry that Apple had sent the email in the first place and that at the time (and maybe you still have to) you had to supply the owners email address to get started.

This was my first experience with apple - made worse when I discovered you had to put your MP3's onto the iPod using the awful bloated iTuned software. No simple drag and drop. Yuk Apple!!

andrewNZ

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#1436220 27-Nov-2015 18:27

I love the idea of electronic receipts, but I refuse to give places like this my email address. I know they'll spam me even if I tell them not to.

In this case, I'd complain.

Behodar

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#1436222 27-Nov-2015 18:31

andrewNZ: I refuse to give places like this my email address. I know they'll spam me even if I tell them not to.

Indeed. I had a hotel (Crowne Plaza) ask for my email once, and that resulted in spam, even after using the unsubscribe function. It is now a "blocked sender" at the server level, before it even hits my mailbox.

scuwp

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#1436253 27-Nov-2015 19:19

Yes, like myself (and most families I would suspect) we have a primary 'home' email address that is accessed by both parents. And these show up on the individuals mobile device, so limited time to delete. I have no objection to the electronic receipts and kinda like the idea, but just a timely reminder for the shopping season I guess to be aware that a secret gift may not stay that way for long unless you use an alternate address. I would expect there is an opt-out option?

Lazy is such an ugly word, I prefer to call it selective participation

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