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Topic # 186908 9-Dec-2015 16:10
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Just tried to do this online and got a bit stuck.
Has anyone here done this already?

I already have a verified RealMe account. Did this back in August.

When I got to the Referee bit I realised I didnt have one, so will organise that.
I notice the next bit (which I couldnt get to) is Photo.
What will it ask me for there?
I already had my photo taken when I set up my RealMe account.
Will it use that one or will I need to get another taken?




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  Reply # 1444605 9-Dec-2015 16:21
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It will ask for another one.

I had one taken in Wellington at a photo store and they emailed me the file. 







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  Reply # 1444606 9-Dec-2015 16:23
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Isnt the referee supposed to sign the back of the photo? How do they do that online?




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  Reply # 1444620 9-Dec-2015 16:29
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You need to supply a photo, which you will need to upload.

The identity referee doesn't have to do anything when you submit an online application, including signing the back of the photo [Edit: You can just enter their name and details yourself]. As you can only renew your passport online at the moment (although there are plans to allow first time applications in the future) the photo you supply will be biometrically compared with the photo from your previous passport application to verify that it's you.

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  Reply # 1444627 9-Dec-2015 16:40
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You can use a photo you've taken yourself.  It'll just needs to meet their requirements, and they give you a list of how the photo should conform to their requirements - size, portrait, percentage of the photo with the head, shoulders, lighting etc. Also file type, size, resolution etc.

I've done some for family and friends - you upload the image file, and then it takes a few moments and the system will tell you whether it meets requirements or not. If not, then you can take another photo as I think it gives you a suggestion of what was wrong with the photo that was submitted.

I think that if the system says the photo is okay, it'll still go on for verification by a human, so it may still be rejected at which point you'll be contacted to provide another as I understand, though I've not encountered that.

Yann



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  Reply # 1444629 9-Dec-2015 16:44
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Right, I've got my referee sorted.
Will pop down to the Postshop tomorrow morning for a photo.
Was really hoping the one taken in August would be usable.




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  Reply # 1445670 9-Dec-2015 18:47
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Chap at work told me he filled his application in last night 11pm. Got notification it was ready for dispatch the afternoon. Colour me impressed.




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  Reply # 1446716 9-Dec-2015 20:33
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When I did mine on a Wednesday evening the message said "up to ten working days". I got it by Courier Post on the Saturday morning, two days later.

Can't complain about the service.







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  Reply # 1447017 10-Dec-2015 10:58
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That's it, all done. Just the waiting left to do now.




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  Reply # 1447066 10-Dec-2015 12:09
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davidcole: Colour me impressed.

freitasm: Can't complain about the service.

You're welcome!



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  Reply # 1448276 10-Dec-2015 16:50
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And I got my Despatch Confirmation email today, same day. 
Hopefully CourierPost wont lose this passport like they did the last one.

PS Well done Passport Department. Extra chocolate fish all round!





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  Reply # 1448317 10-Dec-2015 18:00
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My partner did hers.  She received the passport within 24 hours - and we live in Nelson.  Impressive service.




Mike



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  Reply # 1448715 11-Dec-2015 13:22
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And my passport just arrived via courier. Thats 26.5 hours since submitting my application.
OUTSTANDING!!




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  Reply # 1448721 11-Dec-2015 13:31
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davidcole: Chap at work told me he filled his application in last night 11pm. Got notification it was ready for dispatch the afternoon. Colour me impressed.


freitasm: When I did mine on a Wednesday evening the message said "up to ten working days". I got it by Courier Post on the Saturday morning, two days later.

Can't complain about the service. 

I did mine early this year. Can't remember the exact time frames involved but it was a very fast process.



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  Reply # 1448724 11-Dec-2015 13:41
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Why would you even bother paying the extra for an emergency one?!




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  Reply # 1448727 11-Dec-2015 13:55
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It seems pretty quick. My partner renewed hers earlier this year. Did it online on a Tuesday night and it turned up on the Thursday morning.

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