Expert Infotech - Warranty and After Sales Service

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networkn

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#189270 22-Dec-2015 10:19

Hi.

I am considering the purchase of a Note 5 from Expert Infotech who have the cheapest price from a "reputable" source.

I presume it's parallel imported, but I wondered if anyone had experience with claiming warranty with them on decent smartphones? Were repairs undertaken in NZ or sent overseas? Average turn around? Communication?

Feedback appreciated.

Krishant007

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#1455102 22-Dec-2015 10:26

THey are generally the cheapest yes. I havent dealt with them for a couple of years, but last time i dealt with them, they used to send the phone overseas for repairs (yes they are parallel imported). I think turn around was about a month to 6 weeks). I dont know if they have improved since. I started paying a couple hundred more but getting nz new because of far better support.

networkn

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#1455104 22-Dec-2015 10:27

I recall a few years ago there being some friction around them delivering phones direct from overseas and under valuing them to arrive GST less and some people getting stung during delivery. Things change however, and I suspect that wouldn't have been able to continue.

networkn

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#1455141 22-Dec-2015 10:45

Well that was quickly clarified.

Repairs are done overseas. 1-4 Weeks (Read 2-8 weeks).

Now to find a NZ retailer who can do me a good deal!

What are the chances waiting till Boxing day will be worthwhile?

johnr

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#1455144 22-Dec-2015 10:47

Don't get me started

sbiddle

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#1455171 22-Dec-2015 11:23

After my experience with them I'd avoid them like the plague.

dafman

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#1455179 22-Dec-2015 11:32

I always shop NZ retailers for electrical/gadgets. You might save a little with parallel imports, but what a hassle if you need warranty service ...

Lego

Shop now for Lego sets and other gifts (affiliate link).

heavenlywild

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#1455187 22-Dec-2015 11:39

Slightly OT but anyone with experience with after sales service with Digi Parallel Imports?

alasta

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#1455199 22-Dec-2015 11:42

And if a parallel importer goes bust - which is quite likely - then you have no warranty coverage at all. At least if you buy through the proper channels then you have the retailer as a first port of call, and then you have the distributor to fall back onto.

Satch

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#1455211 22-Dec-2015 12:17

Another vote from me to avoid Expert Infotech after a faulty phone was denied coverage under warranty when it should have been.

richms

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#1455212 22-Dec-2015 12:19

Customer service there involves being shouted at when you dare to complain.

Richard rich.ms