Arghhh...
As the holder of a Silver status I had one complimentary upgrade available. I then received the news I was going to Gold level, with two complimentary upgrades.
Great, I thought - I have to buy tickets for the Microsoft MVP Summit in Seattle, so I will use those two upgrades, and keep the third one for later.
Not so fast! The complimentary upgrades are only valid for one year - or less because if you move up or down the status you lose any current benefits.
I didn't know that. I should have bought my tickets yesterday, and requested one upgrade, then wait for this morning for my Gold status to kick in and then request the return upgrade.
Arghhh. Air New Zealand you don't help people being loyal!