CGA shipping question

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Geektastic

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#191481 5-Feb-2016 14:03

I have to return my Garmin Fenix 3 for inspection/repair due to ridiculous battery drain issues.

The place I have to send it is in Australia not NZ. Do I have to pay for that shipping or is that part of the claim?

tchart

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#1485928 5-Feb-2016 14:04

If they don't have a local supplier or repair agent then I would suggest it would be at their cost.

mattwnz

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#1485947 5-Feb-2016 14:33

Did you buy it from a NZ retailer? If so, just take it back to the NZ retailer to then send on.

Just a word of warning, if they say 'send it back to us and we will reimburse you for the shipping fees', don't do it. I have just been through this, and the shipping fees were high, and the retailer said they were too high and would only reimburse me up to a certain figure which was half of the cost. Eventually they reimbursed me the full figure, but it wasn't worth the hassle. Ideally ask them to send you a courier pack for sending it back in.

Geektastic

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#1486007 5-Feb-2016 15:42

tchart:

If they don't have a local supplier or repair agent then I would suggest it would be at their cost.

I could have done that I guess although that would have necessitated a 160km round trip to Wellington.

I sent it tracked courier and it cost $27 or so.

Kyanar

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#1486848 7-Feb-2016 11:44

mattwnz:

Just a word of warning, if they say 'send it back to us and we will reimburse you for the shipping fees', don't do it. I have just been through this, and the shipping fees were high, and the retailer said they were too high and would only reimburse me up to a certain figure which was half of the cost. Eventually they reimbursed me the full figure, but it wasn't worth the hassle. Ideally ask them to send you a courier pack for sending it back in.

The exception would be Amazon, who happily refund shipping even when the cost is more than you originally paid for the product.

However for most retailers, I second the request for a courier label or pack to be sent.