Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




3989 posts

Uber Geek
+1 received by user: 1570


Topic # 195167 8-Apr-2016 14:28
One person supports this post
Send private message

I tried to courier a book voucher and birthday card via a Post shop yesterday.  When asked what was in the envelope I foolishly disclosed the book voucher.

 

Out comes an NZ Post regulations brochure and I'm told vouchers are prohibited items.  NZ Post won't accept them for mail or courier post. 

 

I paid for the envelope, got a receipt, went to another post shop, and couriered it there without disclosing the voucher.

 

I could understand if Courier Post choose to not cover lost vouchers at all, or to require proof of purchase if a claim for a lost item is made.  But to outright refuse carriage of a voucher?  It really does seem to be a crazy policy.

 

I receive quite lot of voucher via post (e.g. loyalty programme reward vouchers) so I'll be watching to see what happens.





Mike

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
13801 posts

Uber Geek
+1 received by user: 1718


  Reply # 1528497 8-Apr-2016 14:44
One person supports this post
Send private message

These voucher companies either mail them, or courier them via nz post, as I have received several this way

2941 posts

Uber Geek
+1 received by user: 684


  Reply # 1528517 8-Apr-2016 15:15
2 people support this post
Send private message

And Offically "Bank and Credit Cards" are also prohibited Items,

 

https://www.nzpost.co.nz/personal/sending-within-nz/prohibited-restricted-items

 

Not sure how banks manage having to get everyone to go to a branch for a replacement card, oh thats right they just ignore the silly rule... ( Or maybe the rules only apply to us mere individuals)

 

 


 
 
 
 


Try Wrike: fast, easy, and efficient project collaboration software
593 posts

Ultimate Geek
+1 received by user: 26


  Reply # 1528519 8-Apr-2016 15:17
Send private message

As a previous employee of NZ Post, I wouldn't worry about it. They don't generally go looking in each parcel and letter to make sure nothing prohibited from sending is done. I've sent birthday cards with money in them both within NZ and overseas - no issues. If its an overseas parcel that requires a green sticker, I'd just write gift and the voucher amount.


248 posts

Master Geek
+1 received by user: 78


  Reply # 1528533 8-Apr-2016 15:31
Send private message

Also collectibles are prohibited, like Countdown Disney cards :)


659 posts

Ultimate Geek
+1 received by user: 140


  Reply # 1528540 8-Apr-2016 15:43
Send private message

mattwnz: These voucher companies either mail them, or courier them via nz post, as I have received several this way

 

 

 

At their own risk yes.


2337 posts

Uber Geek
+1 received by user: 373

Trusted

  Reply # 1528546 8-Apr-2016 15:48
One person supports this post
Send private message

wellygary:

 

And Offically "Bank and Credit Cards" are also prohibited Items,

 

https://www.nzpost.co.nz/personal/sending-within-nz/prohibited-restricted-items

 

Not sure how banks manage having to get everyone to go to a branch for a replacement card, oh thats right they just ignore the silly rule... ( Or maybe the rules only apply to us mere individuals)

 

 

 

 

 

 

Banks don't send them in a working state (All the ones I've had in the past make you ring the bank up or use it once in a Hole in a the Wall machine first) so I don't think they are classed as Bank/Debit cards until they are actually turned on.

 

 

 

 


2941 posts

Uber Geek
+1 received by user: 684


  Reply # 1528550 8-Apr-2016 15:55
7 people support this post
Send private message

LennonNZ:

 

Banks don't send them in a working state (All the ones I've had in the past make you ring the bank up or use it once in a Hole in a the Wall machine first) so I don't think they are classed as Bank/Debit cards until they are actually turned on.

 

 

Every card I have been posted  from a Bank has  "worked straight out of the box" the existing PIN number is carried across and the Card is ready to run, no need to call anyone...


20911 posts

Uber Geek
+1 received by user: 4110

Trusted
Subscriber

  Reply # 1528554 8-Apr-2016 16:03
2 people support this post
Send private message

Banks are probably happy with the risk that it is not covered, but the obsolete laws around snail mail means if they accept it, then they have to cover it, so by still taking it after you say it is vouchers they would have to pay out the face value of them if they were lost in the post.

 

If you send them thru and dont tell them what they are, then if they are lost they can go "too bad, prohibited item"





Richard rich.ms

3948 posts

Uber Geek
+1 received by user: 2096

Lifetime subscriber

  Reply # 1528569 8-Apr-2016 16:14
Send private message

wellygary:

 

...  every card I have been posted  from a Bank has  "worked straight out of the box" the existing PIN number is carried across and the Card is ready to run, no need to call anyone...

 

 

That's my experience. Got mine last week.  smile

 

 





Sideface


7761 posts

Uber Geek
+1 received by user: 765

Subscriber

  Reply # 1528585 8-Apr-2016 16:52
Send private message

wellygary:

 

LennonNZ:

 

Banks don't send them in a working state (All the ones I've had in the past make you ring the bank up or use it once in a Hole in a the Wall machine first) so I don't think they are classed as Bank/Debit cards until they are actually turned on.

 

 

Every card I have been posted  from a Bank has  "worked straight out of the box" the existing PIN number is carried across and the Card is ready to run, no need to call anyone...

 

 

Every time I get a new ASB Visa I have to go online and activate it or call their call center to do it.. 





Regards,

Old3eyes


13801 posts

Uber Geek
+1 received by user: 1718


  Reply # 1528587 8-Apr-2016 17:05
Send private message

richms:

 

Banks are probably happy with the risk that it is not covered, but the obsolete laws around snail mail means if they accept it, then they have to cover it, so by still taking it after you say it is vouchers they would have to pay out the face value of them if they were lost in the post.

 

If you send them thru and dont tell them what they are, then if they are lost they can go "too bad, prohibited item"

 

 

 

 

I can't see a problem if it is signature on delivery. But the big problem these days seems to be couriers signing for the goods themselves and then leaving it by the front door. Just had something I sent disappear after a courier did this, they self signed and left it, and I had ticked that it required a signature.


3467 posts

Uber Geek
+1 received by user: 1061


  Reply # 1528588 8-Apr-2016 17:06
Send private message

MikeAqua:

 

I tried to courier a book voucher and birthday card via a Post shop yesterday.  When asked what was in the envelope I foolishly disclosed the book voucher.

 

Out comes an NZ Post regulations brochure and I'm told vouchers are prohibited items.  NZ Post won't accept them for mail or courier post. 

 

I paid for the envelope, got a receipt, went to another post shop, and couriered it there without disclosing the voucher.

 

I could understand if Courier Post choose to not cover lost vouchers at all, or to require proof of purchase if a claim for a lost item is made.  But to outright refuse carriage of a voucher?  It really does seem to be a crazy policy.

 

I receive quite lot of voucher via post (e.g. loyalty programme reward vouchers) so I'll be watching to see what happens.

 

 

Maybe it is because vouchers cannot be insured?

 

nz post (courierpost) lost some $400  of ASB reward vouchers sent to me.

 

I called NZ post a month after ASB sent them (ASB said i had to wait up to a month). 

 

NZ post said first they delivered the first time and i wasn't home --- but i work from home and i am certain I was home all day on the day they said.

 

Then NZ post looked my name up on the electoral role and found an old address of mine.   They then delivered it to that address.  The nz post person said I had signed for it too, how on earth could I sign for something at a house I do not live at!!!!!

 

I went around to the old house, and asked the people if they signed for my vouchers -- they said they came home one day and the vouchers were dumped on their doorstep... Courierpost had self-signed .    So, the occupant of the house returned them to sender . 

 

But, at the time I called ASB had no record of them being returned. 

 

NZ post still denied all liability despite acting in the most incompetent and careless (and is self signing fraudulent?) manner I've ever experienced from any delivery company.  Vouchers simply aren't covered by their insurers (carriage of goods act???) no matter what.  

 

 

 

In the end, the vouchers eventually worked their way through the ASB internal post to someone in charge of vouchers and then resent them to me. But, courierpost....grrrr..

 

 

 

 

 

 


70 posts

Master Geek
+1 received by user: 38


  Reply # 1528600 8-Apr-2016 17:41
Send private message

I've had enough stuff go missing from NZ Post and Courierpost over the last 6 months, that sometimes it is easier to fly across the country and pick up the item myself.

 

Even track and trace has had items just disappear halfway through the delivery and Courierpost can't find them, the last was two dash cams from a reputable dealer, where they were tracked from the pick up to their sorting facility, where they never left and can't find them.

 

I think I know the NZ Post investigators by first name by now.

 

As for getting credit cards from the bank, I let them send them to the local branch and pick them up from there. They have their own internal mail system for that sort of thing which tends to be far more reliable than NZ Post is for me.


26233 posts

Uber Geek
+1 received by user: 5816

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  Reply # 1528660 8-Apr-2016 18:50
Send private message

wellygary:

 

LennonNZ:

 

Banks don't send them in a working state (All the ones I've had in the past make you ring the bank up or use it once in a Hole in a the Wall machine first) so I don't think they are classed as Bank/Debit cards until they are actually turned on.

 

 

Every card I have been posted  from a Bank has  "worked straight out of the box" the existing PIN number is carried across and the Card is ready to run, no need to call anyone...

 

 

Who is your bank? For the last few years every bank I'm aware of has moved to requiring activation of cards before they can be used. This is normally as simple as ringing to activate the card or doing it via online banking or app.

 

As a result of this mail theft from people pulling cards from the mail supply chain basically dried up as there was no longer any point.

 

 

 

 


20911 posts

Uber Geek
+1 received by user: 4110

Trusted
Subscriber

  Reply # 1528679 8-Apr-2016 19:00
Send private message

sbiddle:

 

Who is your bank? For the last few years every bank I'm aware of has moved to requiring activation of cards before they can be used. This is normally as simple as ringing to activate the card or doing it via online banking or app.

 

As a result of this mail theft from people pulling cards from the mail supply chain basically dried up as there was no longer any point.

 

 

Depends if its a visa/mastercard or one of the ATM and eftpos only cards.





Richard rich.ms

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Opera launches new mobile browser: Opera Touch
Posted 25-Apr-2018 20:45


TCF and Telcos Toughen Up on Scam Callers
Posted 23-Apr-2018 09:39


Amazon launches the International Shopping Experience in the Amazon Shopping App
Posted 19-Apr-2018 08:38


Spark New Zealand and TVNZ to bring coverage of Rugby World Cup 2019
Posted 16-Apr-2018 06:55


How Google can seize Microsoft Office crown
Posted 14-Apr-2018 11:08


How back office transformation drives IRD efficiency
Posted 12-Apr-2018 21:15


iPod laws in a smartphone world: will we ever get copyright right?
Posted 12-Apr-2018 21:13


Lightbox service using big data and analytics to learn more about customers
Posted 9-Apr-2018 12:11


111 mobile caller location extended to iOS
Posted 6-Apr-2018 13:50


Huawei announces the HUAWEI P20 series
Posted 29-Mar-2018 11:41


Symantec Internet Security Threat Report shows increased endpoint technology risks
Posted 26-Mar-2018 18:29


Spark switches on long-range IoT network across New Zealand
Posted 26-Mar-2018 18:22


Stuff Pix enters streaming video market
Posted 21-Mar-2018 09:18


Windows no longer Microsoft’s main focus
Posted 13-Mar-2018 07:47


Why phone makers are obsessed with cameras
Posted 11-Mar-2018 12:25



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.