I tried to courier a book voucher and birthday card via a Post shop yesterday. When asked what was in the envelope I foolishly disclosed the book voucher.
Out comes an NZ Post regulations brochure and I'm told vouchers are prohibited items. NZ Post won't accept them for mail or courier post.
I paid for the envelope, got a receipt, went to another post shop, and couriered it there without disclosing the voucher.
I could understand if Courier Post choose to not cover lost vouchers at all, or to require proof of purchase if a claim for a lost item is made. But to outright refuse carriage of a voucher? It really does seem to be a crazy policy.
I receive quite lot of voucher via post (e.g. loyalty programme reward vouchers) so I'll be watching to see what happens.