NZ Post Prohibits Vouchers

Forums › Off topic › NZ Post Prohibits Vouchers

MikeAqua

8024 posts

Uber Geek
+1 received by user: 3817

#195167 8-Apr-2016 14:28

I tried to courier a book voucher and birthday card via a Post shop yesterday. When asked what was in the envelope I foolishly disclosed the book voucher.

Out comes an NZ Post regulations brochure and I'm told vouchers are prohibited items. NZ Post won't accept them for mail or courier post.

I paid for the envelope, got a receipt, went to another post shop, and couriered it there without disclosing the voucher.

I could understand if Courier Post choose to not cover lost vouchers at all, or to require proof of purchase if a claim for a lost item is made. But to outright refuse carriage of a voucher? It really does seem to be a crazy policy.

I receive quite lot of voucher via post (e.g. loyalty programme reward vouchers) so I'll be watching to see what happens.

Mike

1 | 2

20515 posts

Uber Geek
+1 received by user: 4795

#1528497 8-Apr-2016 14:44

These voucher companies either mail them, or courier them via nz post, as I have received several this way

wellygary

8810 posts

Uber Geek
+1 received by user: 5287

#1528517 8-Apr-2016 15:15

And Offically "Bank and Credit Cards" are also prohibited Items,

https://www.nzpost.co.nz/personal/sending-within-nz/prohibited-restricted-items

Not sure how banks manage having to get everyone to go to a branch for a replacement card, oh thats right they just ignore the silly rule... ( Or maybe the rules only apply to us mere individuals)

StevieT

706 posts

Ultimate Geek
+1 received by user: 34

#1528519 8-Apr-2016 15:17

As a previous employee of NZ Post, I wouldn't worry about it. They don't generally go looking in each parcel and letter to make sure nothing prohibited from sending is done. I've sent birthday cards with money in them both within NZ and overseas - no issues. If its an overseas parcel that requires a green sticker, I'd just write gift and the voucher amount.

marpada

487 posts

Ultimate Geek
+1 received by user: 182

#1528533 8-Apr-2016 15:31

Also collectibles are prohibited, like Countdown Disney cards :)

loceff13

1089 posts

Uber Geek
+1 received by user: 340

#1528540 8-Apr-2016 15:43

mattwnz: These voucher companies either mail them, or courier them via nz post, as I have received several this way

At their own risk yes.

LennonNZ

2459 posts

Uber Geek
+1 received by user: 411

ID Verified

Trusted

#1528546 8-Apr-2016 15:48

wellygary:

And Offically "Bank and Credit Cards" are also prohibited Items,

https://www.nzpost.co.nz/personal/sending-within-nz/prohibited-restricted-items

Not sure how banks manage having to get everyone to go to a branch for a replacement card, oh thats right they just ignore the silly rule... ( Or maybe the rules only apply to us mere individuals)

Banks don't send them in a working state (All the ones I've had in the past make you ring the bank up or use it once in a Hole in a the Wall machine first) so I don't think they are classed as Bank/Debit cards until they are actually turned on.

Geekzone support

Support Geekzone with one-off or recurring donations Donate via PressPatron.

wellygary

8810 posts

Uber Geek
+1 received by user: 5287

#1528550 8-Apr-2016 15:55

LennonNZ:

Banks don't send them in a working state (All the ones I've had in the past make you ring the bank up or use it once in a Hole in a the Wall machine first) so I don't think they are classed as Bank/Debit cards until they are actually turned on.

Every card I have been posted from a Bank has "worked straight out of the box" the existing PIN number is carried across and the Card is ready to run, no need to call anyone...

richms

29098 posts

Uber Geek
+1 received by user: 10208

Trusted

Lifetime subscriber

#1528554 8-Apr-2016 16:03

Banks are probably happy with the risk that it is not covered, but the obsolete laws around snail mail means if they accept it, then they have to cover it, so by still taking it after you say it is vouchers they would have to pay out the face value of them if they were lost in the post.

If you send them thru and dont tell them what they are, then if they are lost they can go "too bad, prohibited item"

Richard rich.ms

Sideface

9649 posts

Uber Geek
+1 received by user: 15596

Trusted

Lifetime subscriber

#1528569 8-Apr-2016 16:14

wellygary:

... every card I have been posted from a Bank has "worked straight out of the box" the existing PIN number is carried across and the Card is ready to run, no need to call anyone...

That's my experience. Got mine last week.

Sideface

old3eyes

9158 posts

Uber Geek
+1 received by user: 1364

Subscriber

#1528585 8-Apr-2016 16:52

wellygary:

LennonNZ:

Banks don't send them in a working state (All the ones I've had in the past make you ring the bank up or use it once in a Hole in a the Wall machine first) so I don't think they are classed as Bank/Debit cards until they are actually turned on.

Every card I have been posted from a Bank has "worked straight out of the box" the existing PIN number is carried across and the Card is ready to run, no need to call anyone...

Every time I get a new ASB Visa I have to go online and activate it or call their call center to do it..

Regards,

Old3eyes

mattwnz

20515 posts

Uber Geek
+1 received by user: 4795

#1528587 8-Apr-2016 17:05

richms:

Banks are probably happy with the risk that it is not covered, but the obsolete laws around snail mail means if they accept it, then they have to cover it, so by still taking it after you say it is vouchers they would have to pay out the face value of them if they were lost in the post.

If you send them thru and dont tell them what they are, then if they are lost they can go "too bad, prohibited item"

I can't see a problem if it is signature on delivery. But the big problem these days seems to be couriers signing for the goods themselves and then leaving it by the front door. Just had something I sent disappear after a courier did this, they self signed and left it, and I had ticked that it required a signature.

New World

Shop on-line at New World now for your groceries (affiliate link).

surfisup1000

5288 posts

Uber Geek
+1 received by user: 2159

#1528588 8-Apr-2016 17:06

MikeAqua:

I tried to courier a book voucher and birthday card via a Post shop yesterday. When asked what was in the envelope I foolishly disclosed the book voucher.

Out comes an NZ Post regulations brochure and I'm told vouchers are prohibited items. NZ Post won't accept them for mail or courier post.

I paid for the envelope, got a receipt, went to another post shop, and couriered it there without disclosing the voucher.

I could understand if Courier Post choose to not cover lost vouchers at all, or to require proof of purchase if a claim for a lost item is made. But to outright refuse carriage of a voucher? It really does seem to be a crazy policy.

I receive quite lot of voucher via post (e.g. loyalty programme reward vouchers) so I'll be watching to see what happens.

Maybe it is because vouchers cannot be insured?

nz post (courierpost) lost some $400 of ASB reward vouchers sent to me.

I called NZ post a month after ASB sent them (ASB said i had to wait up to a month).

NZ post said first they delivered the first time and i wasn't home --- but i work from home and i am certain I was home all day on the day they said.

Then NZ post looked my name up on the electoral role and found an old address of mine. They then delivered it to that address. The nz post person said I had signed for it too, how on earth could I sign for something at a house I do not live at!!!!!

I went around to the old house, and asked the people if they signed for my vouchers -- they said they came home one day and the vouchers were dumped on their doorstep... Courierpost had self-signed . So, the occupant of the house returned them to sender .

But, at the time I called ASB had no record of them being returned.

NZ post still denied all liability despite acting in the most incompetent and careless (and is self signing fraudulent?) manner I've ever experienced from any delivery company. Vouchers simply aren't covered by their insurers (carriage of goods act???) no matter what.

In the end, the vouchers eventually worked their way through the ASB internal post to someone in charge of vouchers and then resent them to me. But, courierpost....grrrr..

empacher48

376 posts

Ultimate Geek
+1 received by user: 283

#1528600 8-Apr-2016 17:41

I've had enough stuff go missing from NZ Post and Courierpost over the last 6 months, that sometimes it is easier to fly across the country and pick up the item myself.

Even track and trace has had items just disappear halfway through the delivery and Courierpost can't find them, the last was two dash cams from a reputable dealer, where they were tracked from the pick up to their sorting facility, where they never left and can't find them.

I think I know the NZ Post investigators by first name by now.

As for getting credit cards from the bank, I let them send them to the local branch and pick them up from there. They have their own internal mail system for that sort of thing which tends to be far more reliable than NZ Post is for me.

sbiddle

30853 posts

Uber Geek
+1 received by user: 9996

Retired Mod

Trusted

Biddle Corp

Lifetime subscriber

#1528660 8-Apr-2016 18:50

wellygary:

LennonNZ:

Banks don't send them in a working state (All the ones I've had in the past make you ring the bank up or use it once in a Hole in a the Wall machine first) so I don't think they are classed as Bank/Debit cards until they are actually turned on.

Every card I have been posted from a Bank has "worked straight out of the box" the existing PIN number is carried across and the Card is ready to run, no need to call anyone...

Who is your bank? For the last few years every bank I'm aware of has moved to requiring activation of cards before they can be used. This is normally as simple as ringing to activate the card or doing it via online banking or app.

As a result of this mail theft from people pulling cards from the mail supply chain basically dried up as there was no longer any point.

richms

29098 posts

Uber Geek
+1 received by user: 10208

Trusted

Lifetime subscriber

#1528679 8-Apr-2016 19:00

sbiddle:

Who is your bank? For the last few years every bank I'm aware of has moved to requiring activation of cards before they can be used. This is normally as simple as ringing to activate the card or doing it via online banking or app.

As a result of this mail theft from people pulling cards from the mail supply chain basically dried up as there was no longer any point.

Depends if its a visa/mastercard or one of the ATM and eftpos only cards.

Richard rich.ms

1 | 2