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#195408 19-Apr-2016 15:16
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I just had my new mouse replaced under warranty by PBT.

 

It failed after about 3 weeks - the centre wheel ratchet just went AWOL.

 

I had no problem getting an RMA and returning it, and a new one turned up today, 5 days or so after returning the broken one, so no complaints there at all.

 

I was curious to note that the tax invoice included with the replacement states as follows

 

 

 

"#Warranty Policy: Warranty will not be renewed."

 

 

 

Anyone know what they mean by that?






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  #1535680 19-Apr-2016 15:19
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I think it means your warranty is 12 months minus the 3 weeks you've had your original unit. This is normally the case under CGA. Someone can correct me if I'm wrong.

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  #1535690 19-Apr-2016 15:23
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I understand that to be the case.

 

Claimed a monitor that died at 11 months and the new one was only covered for that further month

 

 


 
 
 
 




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  #1535703 19-Apr-2016 15:33
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I thought the CGA stated that things must last a 'reasonable' period, rather than a specified number of months?






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  #1535708 19-Apr-2016 15:36
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Geektastic:

 

I thought the CGA stated that things must last a 'reasonable' period, rather than a specified number of months?

 

 

Yes, but CGA isn't a warranty. It can override a warranty though.




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  #1535713 19-Apr-2016 15:40
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BlueShift:

 

Geektastic:

 

I thought the CGA stated that things must last a 'reasonable' period, rather than a specified number of months?

 

 

Yes, but CGA isn't a warranty. It can override a warranty though.

 

 

Aren't warranty and guarantee usually used as synonyms?






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  #1535730 19-Apr-2016 16:04
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grammatically yes, but in this case no

 

a warranty is something provided by the manufacture and has a time frame on it, ie 1year or what ever

 

the CGA states the goods must last a reasonable amount of time, if you use the mouse once a month then you could reasonably expect it to last 5+ years due to the low usage, where as if you use it every day then you wouldnt reasonably expect it to last much more than a year. Maybe if it was a $600 mouse it would be a little different but for a sub $100 mouse and something you probably use hours every day


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  #1535768 19-Apr-2016 16:12
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Geektastic:

 

Aren't warranty and guarantee usually used as synonyms?

 

 

Yes, but its not technically the same.

 

Warranty is generally zero hassle, just go in and swap it, or similar.

 

Guarantees are more vague, like they guarantee it will perform well or similar.





Richard rich.ms

 
 
 
 


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  #1535769 19-Apr-2016 16:14
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CGA doesn't apply to business purchases, while a warranty does.


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  #1535783 19-Apr-2016 16:24
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They are basically saying that the manufacturer's warranty period doesn't start again with the replacement mouse, the warranty runs from your original date of purchase.

 

This is normal for all products as far as I am aware.




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  #1535934 19-Apr-2016 19:03
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richms:

 

Geektastic:

 

Aren't warranty and guarantee usually used as synonyms?

 

 

Yes, but its not technically the same.

 

Warranty is generally zero hassle, just go in and swap it, or similar.

 

Guarantees are more vague, like they guarantee it will perform well or similar.

 

 

Interesting. There must be a language difference down here because in the UK they would use guarantee to mean what you said warranty means! So when you buy, say, a toaster it will come with "A 2 Year Guarantee".






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  #1535961 19-Apr-2016 19:44
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Dairyxox:

 

CGA doesn't apply to business purchases, while a warranty does.

 

 

Only if you specifically opt out of it at time of purchase.

 

The sale of goods act still applies.

 

John





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  #1536047 19-Apr-2016 21:24
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Goin' all lawyer-ly on this one:

 

A warranty is a promise by someone (in this case, a manufacturer that a product won't break for X period).

 

A guarantee is a promise by someone that someone else will meet their promise (in this case, a promise by the retailer that the manufacturer's product won't break for X period). Or in more common usage, a guarantee from Mrs Johnny that Little Johnny will pay his mortgage.

 

In practice it's usually all dealt with the same way. Particularly since the CGA sits over the top of everything anyway.




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  #1536108 19-Apr-2016 22:43
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mdf:

 

Goin' all lawyer-ly on this one:

 

A warranty is a promise by someone (in this case, a manufacturer that a product won't break for X period).

 

A guarantee is a promise by someone that someone else will meet their promise (in this case, a promise by the retailer that the manufacturer's product won't break for X period). Or in more common usage, a guarantee from Mrs Johnny that Little Johnny will pay his mortgage.

 

In practice it's usually all dealt with the same way. Particularly since the CGA sits over the top of everything anyway.

 

 

 

 

So if you buy a product that has "10 Year Guarantee" written in big letters on the box, out of interest, what are they saying?






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  #1536117 19-Apr-2016 23:08
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Geektastic:

mdf:


Goin' all lawyer-ly on this one:


A warranty is a promise by someone (in this case, a manufacturer that a product won't break for X period).


A guarantee is a promise by someone that someone else will meet their promise (in this case, a promise by the retailer that the manufacturer's product won't break for X period). Or in more common usage, a guarantee from Mrs Johnny that Little Johnny will pay his mortgage.


In practice it's usually all dealt with the same way. Particularly since the CGA sits over the top of everything anyway.



 


So if you buy a product that has "10 Year Guarantee" written in big letters on the box, out of interest, what are they saying?



They will repair or replace for a period of ten years.




Mike

 

Consultant

 


The views stated in my posts are my personal views and not that of any other organisation.

 

He waka eke noa


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