Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


LostBoyNZ

374 posts

Ultimate Geek


#197890 16-Jun-2016 18:12
Send private message

I bought a graphics card online from a PC store, and when I received it today, I see a large yellow sticker has been mostly peeled off the box, it's been opened and re-sealed (with a different 'sealing label') and the piece of plastic over the PCI-E plug is not there (I have another of the same model, so I know they originally come with it).

 

I don't know if it's open box, returned, refurbished etc... and the website made no mention of it being not new in any way. But before I contact the store, I thought I better check, is this actually ok? Because I couldn't find any reference to buying a seemingly new item and finding out it wasn't online, hmm. I remember when I worked in retail we had to label anything not new, but maybe that was store policy rather than act / law?

 

Thanks for your help :)

 

 

 

Edit - Just checked, and the serial number doesn't match that on the box either. Mmm.





Renting Virtual Reality gear New Zealand wide since 2013 - https://www.virtualrealityrental.co.nz/


Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2 | 3
Lias
4246 posts

Uber Geek

Trusted
Lifetime subscriber

hio77
'That VDSL Cat'
12607 posts

Uber Geek

Trusted
Subscriber

  #1575220 16-Jun-2016 18:25
Send private message

What store sold you this?

 

 

 

I find with PB they often list open-boxes separate where they should be.

 

I feel like openbox products arent really discounted enough when they were storefloor showcases though.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 


 
 
 
 


LostBoyNZ

374 posts

Ultimate Geek


  #1575232 16-Jun-2016 18:30
Send private message

Xtreme Systems.

 

Agreed, I've never had any troubles with PB Tech listing open box stuff.

 

Now that I notice the serial number doesn't match the box too though, I think this was either a warranty replacement, refurbished or someone managed to return a card to them which wasn't the one they bought.

 

I'll send them an email now and see if they can offer a good discount. I think it's better I return it if not, because who knows what the state of the warranty would be.





Renting Virtual Reality gear New Zealand wide since 2013 - https://www.virtualrealityrental.co.nz/


mattwnz
16826 posts

Uber Geek


  #1575234 16-Jun-2016 18:35
Send private message

LostBoyNZ:

 

Xtreme Systems:

 

Agreed, I've never had any troubles with PB Tech listing open box stuff.

 

Now that I notice the serial number doesn't match the box too though, I think this was either a warranty replacement, refurbished or someone managed to return a card to them which wasn't the one they bought.

 

I'll send them an email now and see if they can offer a good discount. I think it's better I return it if not, because who knows what the state of the warranty would be.

 

 

 

 

IMO I would ask them for an explanation, rather than asking for a discount. You should then see what they are prepared to do. What they should do is send you are replacement new one, and send you a courier ticket to send back the other one in. But they also may offer you a discount instead. So see what their options are first, otherwise they will think you are trying to just get it cheaper. .


LostBoyNZ

374 posts

Ultimate Geek


  #1575236 16-Jun-2016 18:42
Send private message

Good idea Matt, thanks. I've sent them an email detailing the points on how I know it's not a brand new card, and asked them for the history of the card and what my options are.

 

Thanks!





Renting Virtual Reality gear New Zealand wide since 2013 - https://www.virtualrealityrental.co.nz/


rphenix
901 posts

Ultimate Geek


  #1575248 16-Jun-2016 19:07
Send private message

hio77:

 

What store sold you this?

 

 

 

I find with PB they often list open-boxes separate where they should be.

 

I feel like openbox products arent really discounted enough when they were storefloor showcases though.

 

 

Where wholesale with them and just last week I received a docking station that had quite been opened - it was opened at the bottom so to me it looked like they had opened it themselves maybe to demo/trial it as a regular customer wouldn't open it that way.  Usually I just ignore it but I had a pc case from then once that we sent back as it was quite clearly used.

 

 


gzt

gzt
11670 posts

Uber Geek

Lifetime subscriber

  #1575318 16-Jun-2016 20:33
Send private message

Return it for credit. Unless they are prepared to discount and you are happy to accept that is.

 
 
 
 


LostBoyNZ

374 posts

Ultimate Geek


  #1575320 16-Jun-2016 20:36
Send private message

Thanks, I received a reply to say he's going to look into it tomorrow and get back to me. I'll post what happens tomorrow :)




Renting Virtual Reality gear New Zealand wide since 2013 - https://www.virtualrealityrental.co.nz/


quickymart
5703 posts

Uber Geek


  #1575346 16-Jun-2016 21:08
Send private message

Had that with two different motherboards from Expert Infotech - both were faulty RMA'ed items. Never went back after that.


LostBoyNZ

374 posts

Ultimate Geek


  #1575695 17-Jun-2016 12:31
Send private message

I received a reply this morning - "just had a word with supplier. they say it was opened to test one of their itx system returned from customer for ram issue. but during the process they put it in the wrong box and sent the original box to the customer. and they say its still 3 years warranty from asus. unfortunately this is the very last one in nz. if you are not happy about it you can return it to us and we can refund you."

 

I explained how I appreciated him getting the story of the card, and that I'd be more comfortable in the end with the refund. I asked if the return postage would be refunded too, and got a reply saying the refund would be the price of the card only, not including any postages. He mentioned the supplier hadn't given them any compensation, but he was happy to offer me $28 if I'm happy to accept the open box state.

 

I replied explaining how it's not a brand new card, and under the Consumer Guarantees act that's not ok. Also under the act it's fair to ask for compensation in such cases, and since I was only asking for a refund of the return postage, not the postage involved in me receiving the card, I thought that was fair. I also said their supplier may be in breach of the Fair Trading Act if they're not giving any compensation for sending out an open box card without informing them first.





Renting Virtual Reality gear New Zealand wide since 2013 - https://www.virtualrealityrental.co.nz/


mattwnz
16826 posts

Uber Geek


  #1575822 17-Jun-2016 15:32
Send private message

LostBoyNZ:

 

I received a reply this morning - "just had a word with supplier. they say it was opened to test one of their itx system returned from customer for ram issue. but during the process they put it in the wrong box and sent the original box to the customer. and they say its still 3 years warranty from asus. unfortunately this is the very last one in nz. if you are not happy about it you can return it to us and we can refund you."

 

I explained how I appreciated him getting the story of the card, and that I'd be more comfortable in the end with the refund. I asked if the return postage would be refunded too, and got a reply saying the refund would be the price of the card only, not including any postages. He mentioned the supplier hadn't given them any compensation, but he was happy to offer me $28 if I'm happy to accept the open box state.

 

I replied explaining how it's not a brand new card, and under the Consumer Guarantees act that's not ok. Also under the act it's fair to ask for compensation in such cases, and since I was only asking for a refund of the return postage, not the postage involved in me receiving the card, I thought that was fair. I also said their supplier may be in breach of the Fair Trading Act if they're not giving any compensation for sending out an open box card without informing them first.

 

 

 

 

They should send you a courier bag to send it back in at their cost, as they are the ones who made the stuff up, by not providing you with a brand new unit that was advertised. All companies I use would do that. I mean why should you be out of pocket for sending it back, when it was them who made the error? They should also own the problem caused by their supplier, and take all steps to put it right.


LostBoyNZ

374 posts

Ultimate Geek


  #1575836 17-Jun-2016 15:56
Send private message

Agreed. They said they talked to the supplier again and they'd offered a credit of $10 + GST, so he offered me a partial refund of $40. I did think about it more, but I'd be happier with a refund. No reply to that yet, but I'll post what they do reply.

For $12 worth of postage to refund, surely it's not worth dealing with a consumer guarantees complaint, or any damage to reputation.




Renting Virtual Reality gear New Zealand wide since 2013 - https://www.virtualrealityrental.co.nz/


mattwnz
16826 posts

Uber Geek


  #1575840 17-Jun-2016 16:02
Send private message

LostBoyNZ: Agreed. They said they talked to the supplier again and they'd offered a credit of $10 + GST, so he offered me a partial refund of $40. I did think about it more, but I'd be happier with a refund. No reply to that yet, but I'll post what they do reply.

For $12 worth of postage to refund, surely it's not worth dealing with a consumer guarantees complaint, or any damage to reputation.

 

 

 

It sounds like they are being reasonable over it. Really the true cost though is the time you are wasting over dealing with it. 


LostBoyNZ

374 posts

Ultimate Geek


  #1575959 17-Jun-2016 18:09
Send private message

I agree the $40 is a reasonable discount if I want to keep the card.

 

But as other people said, a lot of places would send out a prepaid courier bag if something was their own fault.

 

For the time, it's probably because I spent a little over 9 years in electronics retail myself, so spending 10 minutes on emails for rights doesn't seem like much. I've had to push many, many times over the years for consumer or retailer rights, sometimes fighting for the customer, sometimes fighting for the store. So, force of habit maybe? haha. But I really think it's extremely reasonable for them to cover the return.





Renting Virtual Reality gear New Zealand wide since 2013 - https://www.virtualrealityrental.co.nz/


hio77
'That VDSL Cat'
12607 posts

Uber Geek

Trusted
Subscriber

  #1575963 17-Jun-2016 18:27
Send private message

LostBoyNZ:

 

I received a reply this morning - "just had a word with supplier. they say it was opened to test one of their itx system returned from customer for ram issue. but during the process they put it in the wrong box and sent the original box to the customer. and they say its still 3 years warranty from asus. unfortunately this is the very last one in nz. if you are not happy about it you can return it to us and we can refund you."

 

 

 

 

tbh, this kinda sounds like them passing the blame and trying to get off with it.

 

 





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 


 1 | 2 | 3
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic





News »

Nanoleaf enhances lighting line with launch of Triangles and Mini Triangles
Posted 17-Oct-2020 20:18


Synology unveils DS1621+ 
Posted 17-Oct-2020 20:12


Ingram Micro introduces FootfallCam to New Zealand channel
Posted 17-Oct-2020 20:06


Dropbox adopts Virtual First working policy
Posted 17-Oct-2020 19:47


OPPO announces Reno4 Series 5G line-up in NZ
Posted 16-Oct-2020 08:52


Microsoft Highway to a Hundred expands to Asia Pacific
Posted 14-Oct-2020 09:34


Spark turns on 5G in Auckland
Posted 14-Oct-2020 09:29


AMD Launches AMD Ryzen 5000 Series Desktop Processors
Posted 9-Oct-2020 10:13


Teletrac Navman launches integrated multi-camera solution for transport and logistics industry
Posted 8-Oct-2020 10:57


Farmside hits 10,000 RBI customers
Posted 7-Oct-2020 15:32


NordVPN starts deploying colocated servers
Posted 7-Oct-2020 09:00


Google introduces Nest Wifi routers in New Zealand
Posted 7-Oct-2020 05:00


Orcon to bundle Google Nest Wifi router with new accounts
Posted 7-Oct-2020 05:00


Epay and Centrapay partner to create digital gift cards
Posted 2-Oct-2020 17:34


Inseego launches 5G MiFi M2000 mobile hotspot
Posted 2-Oct-2020 14:53









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.