So, I bought a relatively expensive pair of sport-specific shoes (Squash), from a guy. They arrived and I put them on. I was careful but in pushing my heel in, the heel of my foot hit the back of the shoe wall, and now there is a bunching of the material at the back of the top part of the heal support which I can't seem to get "uncollapsed".
I'd consider in a $200 pair of shoes they would be a bit more robust than this, but I am wondering if somehow I'd have a case under the CGA? I did the "damage" I can't deny that, but it could happen to anyone and seems like that part of the shoe has a design flaw that it collapsed so easily and now the foam is all bunched up with no easy way to fix it.