Interweb Question

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Geektastic

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Topic # 198267 2-Jul-2016 16:42

I subscribe to the Times in London. I obviously read it online not in paper form.

Just went to look and this came up on a big white page in my browser:

Access Denied

You don't have permission to access "http://www.thetimes.co.uk/" on this server.
Reference #18.6f76dcb.1467434438.9519928

WTF does that mean?!

freitasm

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Reply # 1584688 2-Jul-2016 16:46

Do you have a VPN? If you try over a VPN and it works then possibly your IP address/ISP has been identified as potential threat.

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yitz

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Reply # 1584708 2-Jul-2016 17:38

Try rebooting your modem, you might then be allocated an IP address on a different range which The Times haven't chosen to block.

If the problem persists I would recommend contacting customer services at The Times to let them know about your difficulties accessing the site.

That error message is generated by Akamai CDN in response to the origin server rejecting access to your IP (or possibly even edge caching server IP if not set up properly).

Geektastic

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Reply # 1584912 2-Jul-2016 23:09

yitz:

Try rebooting your modem, you might then be allocated an IP address on a different range which The Times haven't chosen to block.

If the problem persists I would recommend contacting customer services at The Times to let them know about your difficulties accessing the site.

That error message is generated by Akamai CDN in response to the origin server rejecting access to your IP (or possibly even edge caching server IP if not set up properly).

What is really odd is that the same computer and modem have been happily accessing that site for months!

Geektastic

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Reply # 1584913 2-Jul-2016 23:10

freitasm:

Do you have a VPN? If you try over a VPN and it works then possibly your IP address/ISP has been identified as potential threat.

Well, my ISP is Vodafone, so I presume that won't be the case!

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Reply # 1584914 2-Jul-2016 23:17

Oddly, if I open a private window in Safari, the site opens just fine (but of course then it does not know my login credentials!)

freitasm

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Reply # 1584918 2-Jul-2016 23:21

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Just because your ISP is "Vodafone" doesn't mean an IP address in their network won't be treated as a threat. If the CDN or site have previously identified bad behaviour (a PC as part of a botnet for example) then it could go into a list of bad IP.

Since you say it works in private mode, have you tried logging in? Did it work? If it works, have you tried clearing the cookies in your browser and started again?

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Geektastic

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Reply # 1584921 2-Jul-2016 23:25

Yes, if I log in on the private browser window it works just fine.

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Reply # 1584922 2-Jul-2016 23:27

Ha - deleting the cookies in Safari fixed it! Thanks.