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Ultimate Geek
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Topic # 198572 14-Jul-2016 14:10
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Now that everything is over and paid out, I guess there's no harm in this... feel free to ask a former Dick Smith sales person (for several years!) anything.


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Meow
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  Reply # 1592517 14-Jul-2016 14:15
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  Reply # 1592519 14-Jul-2016 14:15
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what was the most embarrassing story/sale? (like customer knew more about product, that you, etc)





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Ultimate Geek
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  Reply # 1592520 14-Jul-2016 14:17
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michaelmurfy:

 

How many HDMI cables were actually sold to @stevebiddle?

 

 

haha unfortunately that sale (I assume he bought a lot?) didn't go through our store so I honestly don't know I'm afraid.


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  Reply # 1592521 14-Jul-2016 14:17
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Hi , 1) do you have a job now

 

      2) did you get any freebee`s during the last days of DS, like HDMI cables

 

 




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  Reply # 1592536 14-Jul-2016 14:20
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kobiak:

 

what was the most embarrassing story/sale? (like customer knew more about product, that you, etc)

 

 

Anything to do with little electronic components, like resistors and such, I just have no knowledge of those. Thankfully I came into the company as it was getting out of those, back in the mid 2000's, so it was never really much of an issue.

 

But other than that, nothing really stands out. Usually the questions I wouldn't know were extremely specific to one particular model of device, in which case I'd look it up on Google with the customer. No one seemed to mind, I think that's better than guessing or bluffing and potentially getting it wrong. Then you possibly have an angry customer to deal with.


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  Reply # 1592537 14-Jul-2016 14:21
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Real question though.

 

- There were talks of stock hording by staff in order to essentially walk out with stock at firesale prices, did this happen?
- Did you get any offers from customers offering a new job? (again, talk from Reddit).
- Did you get up to many shenanigans on your last days?







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  Reply # 1592539 14-Jul-2016 14:23
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nzjez:

 

Hi , 1) do you have a job now

 

      2) did you get any freebee`s during the last days of DS, like HDMI cables

 

 

 

 

I'm a student now :)

 

haha good question! I did get some speaker wire that no one purchased after the whole sale thing had ended. Must have looked funny me taking it out of the walls :D But no free products, I did stock up on a few HDMI cables and surge boards though, when they were super cheap.


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  Reply # 1592540 14-Jul-2016 14:23
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What sort of staff discount did you get (if any) ? :) And did you buy any big ticket ($500+) items yourself from the store or found it a lot cheaper elsewhere ?





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  Reply # 1592543 14-Jul-2016 14:27
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michaelmurfy:

 

How many HDMI cables were actually sold to @sbiddle?

 

 

Did one of your buyers expect an HDMI-apocolypse, because the stock levels of cables seemed to be huge compared with everything else.... 

 

Or was it simply a product line with plenty of profit???




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Ultimate Geek
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  Reply # 1592544 14-Jul-2016 14:28
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michaelmurfy:

 

Real question though.

 

- There were talks of stock hording by staff in order to essentially walk out with stock at firesale prices, did this happen?
- Did you get any offers from customers offering a new job? (again, talk from Reddit).
- Did you get up to many shenanigans on your last days?

 

 

I did hear that talk too, and I guess it comes down to individual stores. In our store at least, there was no hording stock. I drove across town as fast as possible to get a TV during that sale, and it wasn't held for me or anything, it was in a prime spot on the floor. I just made it in time :) But I don't doubt some staff in some stores somewhere would put stuff under the counter.

 

Job offers? I did actually, a manager from another major retailer came in and brought her HR manager. She said I'd given her such great service when she had problems with a Kindle, that when she heard Dick Smith was closing, she wanted to snap me up. That was really nice :)

 

Shenanigans? haha, those last few days were easy. I put the staff microwave on the counter, nuked up some popcorn and we basically just watched movies. I might have gotten up to some 10 pin bowling with receipt rolls and other things too.


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  Reply # 1592547 14-Jul-2016 14:31
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What happened to all the unsold stock?




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Ultimate Geek
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  Reply # 1592548 14-Jul-2016 14:31
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xpd:

 

What sort of staff discount did you get (if any) ? :) And did you buy any big ticket ($500+) items yourself from the store or found it a lot cheaper elsewhere ?

 

 

In the early days, cost + GST + 10% if I remember right. Which was great if you needed batteries, cables, anything home brand. But just ok if you wanted a big ticket item like a TV, laptop or such. Sometimes it was better to wait for a sale. And if you wanted something like a PlayStation, it actually cost more on staff discount because there's that little margin in them.

 

Then later our staff discount changed to 7.5% off the retail price, which worked at Countdown too. This was even valid if something was on special, just not Apple. It was terrible if you wanted to buy batteries or such though.

 

Did I personally buy any big ticket items then find them much cheaper elsewhere? Not personally no, but then I'm a PriceSpy type of person, I always check first.




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Ultimate Geek
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  Reply # 1592560 14-Jul-2016 14:34
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wellygary:

 

Did one of your buyers expect an HDMI-apocolypse, because the stock levels of cables seemed to be huge compared with everything else.... 

 

Or was it simply a product line with plenty of profit???

 

 

I'm sure there was tons of profit in those cables. Unfortunately though I can't speak for the buyers, stores generally had very little contact with them. To the point where sometimes we'd wonder if anyone had actually checked on the buyers (like whoever the camera buyer was) in a while, or if there might just be a growing smell coming from their office :/ In my own opinion, this was part of the problem, because store staff knew we were over stocked, knew lots of stuff they were sending us was either over priced or just a terrible buying decision.

 

We had tons of cellphone cases nobody wanted, but no modems or routers... things like that.




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  Reply # 1592562 14-Jul-2016 14:36
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DarthKermit:

 

What happened to all the unsold stock?

 

 

I'd be surprised if there was any to be honest. What was happening was during the last day of trade, essentially all the remaining stock would be offered to anyone looking to bulk buy. And the total price for all the stores remaining stock would just keep being lowered until they accepted it. Then it was scanned (wow what a long time that took haha), receipts given and everything was all over.

 

In the case of our own store, all our stock was gone in the first hour of the final day of trade.


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  Reply # 1592594 14-Jul-2016 14:57
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Did you get commission on top of wages, for selling higher value products? When I worked retail at a department store, staff in the home electronics department did, but not people in the other departments. 


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