I am desperate! I have multiple sites hosted with Waffell (waffell.com), a NZ based company that I have been using since 2004, who have servers in the US.
All my websites have been off air since Saturday morning and I cannot get anybody to respond to me. I have commercial sites caught up in this and am getting worried they've disappeared.
I have emailed every address I know of theirs. Their support address bounces, their helpdesk is non-functioning (license expiry error), they have no phone numbers and the phone number in the WhoIs information is not active. Interestingly the other addresses I have tried have not bounced.
I can traceroute to their server on which my domains are hosted and have worked out who I believe to be their host (based on the traceroute) and spoken to them - they say no general issues at their end.
I've searched Google and on companies register under "Waffell", "Online Web Solutions", "Nicholas Wood" and "Matthew McClue", all to no avail.
I am hoping someone in the Geekzone community knows someone or can think of what other steps I can take to at least find out what is going on.
Thanks in advance.
PS. I have located at least one other site I believe to be hosted by Waffell and it, too, is off the air. (Thanks Google cache!)