Purchasing a courier label on NZ Post's site, I noticed that you can book a pick up as part of the checkout process, apparently for no additional cost. I decided to try it, and two working days later they still haven't collected it (they said it would be Thursday).

Is there any point in me trying to use this pick up service again in the future, or don't they take it seriously? What are your experiences?

Is it better to do the booking using NZ Post's form or the one on CourierPost's site?