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2 posts

Wannabe Geek

# 206133 11-Dec-2016 11:04
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i have a LgG4 its been a great ph love the camera


lastnight it decided to freeze its never done this before so i just took the battery out put it back in n now it wont start up past the lg logo ive tried plugging into power, ive tried holding buttons down i managed to get to the hard reset menu a couple of times but wont let me select yes to reset aaaaahhhhhhhh dont know what to do i purchased this ph from harvey norman they have said to bring the ph into them to have a look at thats all fine but i live miles away and will not be going near a harvey norman store till after the new year any help would b appreciated if its gunna work :(

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Uber Geek

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  # 1685993 11-Dec-2016 12:31
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Mine did the same. The motherboard was replaced under warranty by Harvey Norman.

Cheers, Matt

My views (except when I am looking out their windows) are not those of my employer.

2 posts

Wannabe Geek

  # 1686096 11-Dec-2016 16:01
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I brought the ph in september 2015 will it still b covered under warranty its just over a year old I am ringing straight to lg 2mrrw so I dont get the run around from harvey norman I have done some googling and looks like it is a world wide problem for lg I will never buy a lg ph again but must admit love the camera


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  # 1686116 11-Dec-2016 16:37
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Call Harvey Norman, not LG, you should go to the retailer first. It's covered under the consumer guarantees act - there's no defined time it's covered for, but within two years seems reasonable, since many carriers sell phones that come with two year payment plans.

2856 posts

Uber Geek

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  # 1686129 11-Dec-2016 17:48
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It has a two year warranty if you purchased it from Harvey Norman.

My views (except when I am looking out their windows) are not those of my employer.

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