Customer service

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mdav056

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#207362 20-Dec-2016 20:04

Thought y'all might like this...

Can we beat it?

gml

tdgeek

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#1692983 20-Dec-2016 20:22

Very very very easy to resolve. So easy its not funny. Employ more CSR's and spend time and money educating them. Oh, sorry that costs. Add that to the monthly fee? No freaking way. THAT IS THE PROBLEM.

freitasm

BDFL - Memuneh
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#1692989 20-Dec-2016 20:53

Tempted to move this to the Vodafone sub-forum, except it's Vodafone UK - but it's something that seems to affect quite a few of their operations...

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Geektastic

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#1693034 20-Dec-2016 23:03

freitasm:

Tempted to move this to the Vodafone sub-forum, except it's Vodafone UK - but it's something that seems to affect quite a few of their operations...

I can't imagine a NZ regulator with teeth enough to impose an NZ$8 million fine on them for not answering complaints properly...!!

Abo

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#1693287 21-Dec-2016 14:28

Geektastic:

freitasm:

Tempted to move this to the Vodafone sub-forum, except it's Vodafone UK - but it's something that seems to affect quite a few of their operations...

I can't imagine a NZ regulator with teeth enough to impose an NZ$8 million fine on them for not answering complaints properly...!!

and it would only take 3 hours on hold to be able to get to someone to tell them they are being fined