Very very very easy to resolve. So easy its not funny. Employ more CSR's and spend time and money educating them. Oh, sorry that costs. Add that to the monthly fee? No freaking way. THAT IS THE PROBLEM. 

 Tempted to move this to the Vodafone sub-forum, except it's Vodafone UK - but it's something that seems to affect quite a few of their operations...

freitasm:

 

 Tempted to move this to the Vodafone sub-forum, except it's Vodafone UK - but it's something that seems to affect quite a few of their operations...

 

I can't imagine a NZ regulator with teeth enough to impose an NZ$8 million fine on them for not answering complaints properly...!!

Geektastic:

 

freitasm:

 

 Tempted to move this to the Vodafone sub-forum, except it's Vodafone UK - but it's something that seems to affect quite a few of their operations...

 

 

 

 

I can't imagine a NZ regulator with teeth enough to impose an NZ$8 million fine on them for not answering complaints properly...!!

 

and it would only take 3 hours on hold to be able to get to someone to tell them they are being fined