Returning an electronic item after you open its box?

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TeaLeaf

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#207443 25-Dec-2016 13:58

I got an xbox one and a playstation 4 for xmas.

Neither party new, but I opened the xbox one stickers (those round cellotape things).

I like the PS4 more because you can use the web browser with my keyboard and mouse.

Thats what I wanted, a media player and web browser as my Sony TV web browser like xbox wont use a mouse or a keyboard.

Any way it was bought from PBtech, I planned to buy a desktop through them after xmas, Im not sure if tha would help in returning the item.

In Aus, its quite easy to return an item, well JBHIFI is anyway. I found the same here with them. As long as you have a genuine reason for wanting to return it.

askelon

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#1694896 25-Dec-2016 15:35

I took back a monitor for a customer to PB Tech a few weeks ago (they decided after getting it out of the box it was too small O.o). There was a restocking fee of 20% but they had no issues with crediting it. You'll need the invoice though.

sbiddle

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#1694897 25-Dec-2016 15:49

Just be aware there is no obligation under any law for a retailer to take back a product just because you don't like it. At best you'll find most retailers who do have such a policy will only exchange the goods for credit, not refund. Many may also refuse to accept a product that has been opened.

Batman

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#1694909 25-Dec-2016 16:56

Depends on the retailer's returns policy

TeaLeaf

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#1694943 25-Dec-2016 20:03

their policy is within 7 days, which it is, yes they can do a restock fee of 20% otherwise.

i just thought they might have an issue with celloptape of the box being cut etc.

i find jbhifi really easy to work with, i took a soundbar back once simply because it wasnt the model i thought it was. perhaps is should ring pbtech first?

if they give me credit thats cool they have something on sale i want.

webwat

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#1694944 25-Dec-2016 20:26

They might have a problem, which might be solved by requesting to exchange it for a PC.

Time to find a new industry!