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Topic # 215020 8-Jun-2017 19:32
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The clever wife won an Xbox One a while back (july 2014), but recently, the controllers are refusing to stay connected to it, they drop in and out at random.  Also noticed the Kinnect sensor LED seemed to be going on and off at random as well. 

 

Changed batteries, tried updates, and in the end factory reset the Xbox - this seemed to stop the Kinnect dropping but the controllers still drop in and out. 

 

Have just connected the controllers via the Windows Wireless dongle on my PC, and theyre behaving themselves, leaving me reasonably convinced it is the Xbox itself at fault.

 

Now, because it was a prize, and not purchased, do I have a leg to stand on in regards to the CGA ? Or should I be prepared to kiss it goodbye ? :)





XPD / @DemiseNZ / Gavin
 
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Departed
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  Reply # 1796874 8-Jun-2017 19:38
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Give Microsoft support a ring and see what they say





Mike
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Take My Advice, Pull Down Your Pants And Slide On The Ice!

 

 


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  Reply # 1796880 8-Jun-2017 19:42
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I think prizes are still covered by the CGA, as wouldn't a prize be considered a gift?

 

 

 

2 Interpretation

 

(1)

 

In this Act, unless the context otherwise requires,—

 

acquire,—

 

(a)

 

in relation to goods, means obtain by way of gift, purchase, or exchange; and also means take on lease, hire, or hire purchase:

 

 


 
 
 
 


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  Reply # 1796885 8-Jun-2017 19:57
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I am sure you have but have you tried a full power cycle of the device? also have you recently put in new wireless devices close to the Xbox that is interfering?





Mike
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The views stated in my posts are my personal views and not that of any other organisation.

 

 

 

Take My Advice, Pull Down Your Pants And Slide On The Ice!

 

 


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  Reply # 1796890 8-Jun-2017 20:05
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how much use does the console get?


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  Reply # 1796896 8-Jun-2017 20:08
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As above, try your luck with Microsoft. If that fails, the fix below should work.



Part - try find a more reliable source.



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  Reply # 1796906 8-Jun-2017 20:24
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Ring them. They replaced one of our out of warranty controllers no questions asked.

xpd



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  Reply # 1797205 9-Jun-2017 11:31
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Sam91:

 

As above, try your luck with Microsoft. If that fails, the fix below should work.



Part - try find a more reliable source.


 

 

 

 

Thats similar to my issue :) Cheers, will keep in mind if MS dont assist :)

 

 





XPD / @DemiseNZ / Gavin
 
Corsair Carbide SPEC-02 / Corsair VS550 / G.SKILL Ripjaws X 8GB / Zotac 760GTX AMP! / ASUS H81M-E / Intel Pentium K Anniversay G3258 @3.9Ghz

 

Internet provided by : Voyager - VDSL 65/28  -  Musical Support by : Like A Storm - Visual Entertainment by : Plex and Steam and Overwatch


xpd



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  Reply # 1797206 9-Jun-2017 11:31
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MikeB4:

 

I am sure you have but have you tried a full power cycle of the device? also have you recently put in new wireless devices close to the Xbox that is interfering?

 

 

Yup, even factory reset the thing. And no, no new wifi in the house.

 

 





XPD / @DemiseNZ / Gavin
 
Corsair Carbide SPEC-02 / Corsair VS550 / G.SKILL Ripjaws X 8GB / Zotac 760GTX AMP! / ASUS H81M-E / Intel Pentium K Anniversay G3258 @3.9Ghz

 

Internet provided by : Voyager - VDSL 65/28  -  Musical Support by : Like A Storm - Visual Entertainment by : Plex and Steam and Overwatch


xpd



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  Reply # 1797208 9-Jun-2017 11:33
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Jase2985:

 

how much use does the console get?

 

 

Its turned on ever day by the kids for a bit of Youtube for an hour or so.

 

 





XPD / @DemiseNZ / Gavin
 
Corsair Carbide SPEC-02 / Corsair VS550 / G.SKILL Ripjaws X 8GB / Zotac 760GTX AMP! / ASUS H81M-E / Intel Pentium K Anniversay G3258 @3.9Ghz

 

Internet provided by : Voyager - VDSL 65/28  -  Musical Support by : Like A Storm - Visual Entertainment by : Plex and Steam and Overwatch


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  Reply # 1797210 9-Jun-2017 11:36
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Login to below website with the first Microsoft account that signed into the console and check the warranty status. I remember my Xbox One Day One edition purchase at launch in 2014 was due to expire in 2017 for warranty. You will be surprised..

 

https://support.xbox.com/en-US/my-account/warranty-and-service/getting-your-product-serviced

 

 





Do whatever you want to do man.

  

xpd



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  Reply # 1797255 9-Jun-2017 12:41
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Yeah says out of warranty





XPD / @DemiseNZ / Gavin
 
Corsair Carbide SPEC-02 / Corsair VS550 / G.SKILL Ripjaws X 8GB / Zotac 760GTX AMP! / ASUS H81M-E / Intel Pentium K Anniversay G3258 @3.9Ghz

 

Internet provided by : Voyager - VDSL 65/28  -  Musical Support by : Like A Storm - Visual Entertainment by : Plex and Steam and Overwatch


xpd



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  Reply # 1797259 9-Jun-2017 12:53
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Anyone have a valid number for MS for this sort of support ? Any number I find assumes I'm in the US, or has no option for Xbox at all - even the MS community I get directed to has no Xbox section and the mods there tell people to go away regarding Xbox problems.

 

 





XPD / @DemiseNZ / Gavin
 
Corsair Carbide SPEC-02 / Corsair VS550 / G.SKILL Ripjaws X 8GB / Zotac 760GTX AMP! / ASUS H81M-E / Intel Pentium K Anniversay G3258 @3.9Ghz

 

Internet provided by : Voyager - VDSL 65/28  -  Musical Support by : Like A Storm - Visual Entertainment by : Plex and Steam and Overwatch


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  Reply # 1797321 9-Jun-2017 14:17
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Should be 0508 55 55 92

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  Reply # 1797324 9-Jun-2017 14:29
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Has it done the controller firmware update? Something changed on the xbox that made it really bad for me until I did that update.





Richard rich.ms

xpd



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  Reply # 1797358 9-Jun-2017 15:41
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Ive done all updates possible etc. Controllers happily working at work via my wireless dongle.

 

 





XPD / @DemiseNZ / Gavin
 
Corsair Carbide SPEC-02 / Corsair VS550 / G.SKILL Ripjaws X 8GB / Zotac 760GTX AMP! / ASUS H81M-E / Intel Pentium K Anniversay G3258 @3.9Ghz

 

Internet provided by : Voyager - VDSL 65/28  -  Musical Support by : Like A Storm - Visual Entertainment by : Plex and Steam and Overwatch


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