Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

xpd



Chief Trash Bandit
8846 posts

Uber Geek
+1 received by user: 1303

Mod Emeritus
Trusted
Lifetime subscriber

Topic # 215020 8-Jun-2017 19:32
Send private message

The clever wife won an Xbox One a while back (july 2014), but recently, the controllers are refusing to stay connected to it, they drop in and out at random.  Also noticed the Kinnect sensor LED seemed to be going on and off at random as well. 

 

Changed batteries, tried updates, and in the end factory reset the Xbox - this seemed to stop the Kinnect dropping but the controllers still drop in and out. 

 

Have just connected the controllers via the Windows Wireless dongle on my PC, and theyre behaving themselves, leaving me reasonably convinced it is the Xbox itself at fault.

 

Now, because it was a prize, and not purchased, do I have a leg to stand on in regards to the CGA ? Or should I be prepared to kiss it goodbye ? :)





XPD / Gavin / DemiseNZ

 

For Free Games, Geekiness and Reviews, visit :

 

Home Of The Overrated Raccoons

 

Battlenet : XPD#11535    Origin/Steam/Epic/Uplay : xpdnz


View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
12690 posts

Uber Geek
+1 received by user: 5979

Trusted

  Reply # 1796874 8-Jun-2017 19:38
Send private message

Give Microsoft support a ring and see what they say





Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 It's our only home, lets clean it up then...

 

Take My Advice, Pull Down Your Pants And Slide On The Ice!

 

 


14206 posts

Uber Geek
+1 received by user: 1826


  Reply # 1796880 8-Jun-2017 19:42
Send private message

I think prizes are still covered by the CGA, as wouldn't a prize be considered a gift?

 

 

 

2 Interpretation

 

(1)

 

In this Act, unless the context otherwise requires,—

 

acquire,—

 

(a)

 

in relation to goods, means obtain by way of gift, purchase, or exchange; and also means take on lease, hire, or hire purchase:

 

 


12690 posts

Uber Geek
+1 received by user: 5979

Trusted

  Reply # 1796885 8-Jun-2017 19:57
Send private message

I am sure you have but have you tried a full power cycle of the device? also have you recently put in new wireless devices close to the Xbox that is interfering?





Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 It's our only home, lets clean it up then...

 

Take My Advice, Pull Down Your Pants And Slide On The Ice!

 

 


7685 posts

Uber Geek
+1 received by user: 2531

Subscriber

  Reply # 1796890 8-Jun-2017 20:05
Send private message

how much use does the console get?


578 posts

Ultimate Geek
+1 received by user: 174

Subscriber

  Reply # 1796896 8-Jun-2017 20:08
Send private message

As above, try your luck with Microsoft. If that fails, the fix below should work.



Part - try find a more reliable source.



1482 posts

Uber Geek
+1 received by user: 187

Trusted

  Reply # 1796906 8-Jun-2017 20:24
Send private message

Ring them. They replaced one of our out of warranty controllers no questions asked.

xpd



Chief Trash Bandit
8846 posts

Uber Geek
+1 received by user: 1303

Mod Emeritus
Trusted
Lifetime subscriber

  Reply # 1797205 9-Jun-2017 11:31
Send private message

Sam91:

 

As above, try your luck with Microsoft. If that fails, the fix below should work.



Part - try find a more reliable source.


 

 

 

 

Thats similar to my issue :) Cheers, will keep in mind if MS dont assist :)

 

 





XPD / Gavin / DemiseNZ

 

For Free Games, Geekiness and Reviews, visit :

 

Home Of The Overrated Raccoons

 

Battlenet : XPD#11535    Origin/Steam/Epic/Uplay : xpdnz


xpd



Chief Trash Bandit
8846 posts

Uber Geek
+1 received by user: 1303

Mod Emeritus
Trusted
Lifetime subscriber

  Reply # 1797206 9-Jun-2017 11:31
Send private message

MikeB4:

 

I am sure you have but have you tried a full power cycle of the device? also have you recently put in new wireless devices close to the Xbox that is interfering?

 

 

Yup, even factory reset the thing. And no, no new wifi in the house.

 

 





XPD / Gavin / DemiseNZ

 

For Free Games, Geekiness and Reviews, visit :

 

Home Of The Overrated Raccoons

 

Battlenet : XPD#11535    Origin/Steam/Epic/Uplay : xpdnz


xpd



Chief Trash Bandit
8846 posts

Uber Geek
+1 received by user: 1303

Mod Emeritus
Trusted
Lifetime subscriber

  Reply # 1797208 9-Jun-2017 11:33
Send private message

Jase2985:

 

how much use does the console get?

 

 

Its turned on ever day by the kids for a bit of Youtube for an hour or so.

 

 





XPD / Gavin / DemiseNZ

 

For Free Games, Geekiness and Reviews, visit :

 

Home Of The Overrated Raccoons

 

Battlenet : XPD#11535    Origin/Steam/Epic/Uplay : xpdnz


3829 posts

Uber Geek
+1 received by user: 234

Trusted

  Reply # 1797210 9-Jun-2017 11:36
Send private message

Login to below website with the first Microsoft account that signed into the console and check the warranty status. I remember my Xbox One Day One edition purchase at launch in 2014 was due to expire in 2017 for warranty. You will be surprised..

 

https://support.xbox.com/en-US/my-account/warranty-and-service/getting-your-product-serviced

 

 





Do whatever you want to do man.

  

xpd



Chief Trash Bandit
8846 posts

Uber Geek
+1 received by user: 1303

Mod Emeritus
Trusted
Lifetime subscriber

  Reply # 1797255 9-Jun-2017 12:41
Send private message

Yeah says out of warranty





XPD / Gavin / DemiseNZ

 

For Free Games, Geekiness and Reviews, visit :

 

Home Of The Overrated Raccoons

 

Battlenet : XPD#11535    Origin/Steam/Epic/Uplay : xpdnz


xpd



Chief Trash Bandit
8846 posts

Uber Geek
+1 received by user: 1303

Mod Emeritus
Trusted
Lifetime subscriber

  Reply # 1797259 9-Jun-2017 12:53
Send private message

Anyone have a valid number for MS for this sort of support ? Any number I find assumes I'm in the US, or has no option for Xbox at all - even the MS community I get directed to has no Xbox section and the mods there tell people to go away regarding Xbox problems.

 

 





XPD / Gavin / DemiseNZ

 

For Free Games, Geekiness and Reviews, visit :

 

Home Of The Overrated Raccoons

 

Battlenet : XPD#11535    Origin/Steam/Epic/Uplay : xpdnz


254 posts

Ultimate Geek
+1 received by user: 4


  Reply # 1797321 9-Jun-2017 14:17
Send private message

Should be 0508 55 55 92

21291 posts

Uber Geek
+1 received by user: 4296

Trusted
Subscriber

  Reply # 1797324 9-Jun-2017 14:29
Send private message

Has it done the controller firmware update? Something changed on the xbox that made it really bad for me until I did that update.





Richard rich.ms

xpd



Chief Trash Bandit
8846 posts

Uber Geek
+1 received by user: 1303

Mod Emeritus
Trusted
Lifetime subscriber

  Reply # 1797358 9-Jun-2017 15:41
Send private message

Ive done all updates possible etc. Controllers happily working at work via my wireless dongle.

 

 





XPD / Gavin / DemiseNZ

 

For Free Games, Geekiness and Reviews, visit :

 

Home Of The Overrated Raccoons

 

Battlenet : XPD#11535    Origin/Steam/Epic/Uplay : xpdnz


 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Intel introduces new NUC kits and NUC mini PCs
Posted 16-Aug-2018 11:03


The Warehouse leaps into the AI future with Google
Posted 15-Aug-2018 17:56


Targus set sights on enterprise and consumer growth in New Zealand
Posted 13-Aug-2018 13:47


Huawei to distribute nova 3i in New Zealand
Posted 9-Aug-2018 16:23


Home robot Vector to be available in New Zealand stores
Posted 9-Aug-2018 14:47


Panasonic announces new 2018 OLED TV line up
Posted 7-Aug-2018 16:38


Kordia completes first live 4K TV broadcast
Posted 1-Aug-2018 13:00


Schools get safer and smarter internet with Managed Network Upgrade
Posted 30-Jul-2018 20:01


DNC wants a safer .nz in the coming year
Posted 26-Jul-2018 16:08


Auldhouse becomes an AWS Authorised Training Delivery Partner in New Zealand
Posted 26-Jul-2018 15:55


Rakuten Kobo launches Kobo Clara HD entry level reader
Posted 26-Jul-2018 15:44


Kiwi team reaches semi-finals at the Microsoft Imagine Cup
Posted 26-Jul-2018 15:38


KidsCan App to Help Kiwi Children in Need
Posted 26-Jul-2018 15:32


FUJIFILM announces new high-performance lenses
Posted 24-Jul-2018 14:57


New FUJIFILM XF10 introduces square mode for Instagram sharing
Posted 24-Jul-2018 14:44



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.