Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


xpd



Runnin' and Gunnin'
8068 posts

Uber Geek
+1 received by user: 1010

Mod Emeritus
Trusted
Subscriber

Topic # 215020 8-Jun-2017 19:32
Send private message quote this post

The clever wife won an Xbox One a while back (july 2014), but recently, the controllers are refusing to stay connected to it, they drop in and out at random.  Also noticed the Kinnect sensor LED seemed to be going on and off at random as well. 

 

Changed batteries, tried updates, and in the end factory reset the Xbox - this seemed to stop the Kinnect dropping but the controllers still drop in and out. 

 

Have just connected the controllers via the Windows Wireless dongle on my PC, and theyre behaving themselves, leaving me reasonably convinced it is the Xbox itself at fault.

 

Now, because it was a prize, and not purchased, do I have a leg to stand on in regards to the CGA ? Or should I be prepared to kiss it goodbye ? :)





XPD / @DemiseNZ / Gavin
 
Corsair Carbide SPEC-02 / Corsair VS550 / G.SKILL Ripjaws X 8GB / Zotac 760GTX AMP! / ASUS H81M-E / Intel Pentium K Anniversay G3258

 

Internet provided by : Voyager - VDSL 68/13  -  Musical Support by : Like A Storm - Visual Entertainment by : Plex and Steam and Overwatch


View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
Departed
10049 posts

Uber Geek
+1 received by user: 4206

Trusted
Subscriber

  Reply # 1796874 8-Jun-2017 19:38
Send private message quote this post

Give Microsoft support a ring and see what they say





Mike
IT Management Consultant, Freelance money spender
The views stated in my posts are my personal views and not that of any other organisation.

 

 

 

Take My Advice, Pull Down Your Pants And Slide On The Ice!

 

 


12586 posts

Uber Geek
+1 received by user: 1412


  Reply # 1796880 8-Jun-2017 19:42
Send private message quote this post

I think prizes are still covered by the CGA, as wouldn't a prize be considered a gift?

 

 

 

2 Interpretation

 

(1)

 

In this Act, unless the context otherwise requires,—

 

acquire,—

 

(a)

 

in relation to goods, means obtain by way of gift, purchase, or exchange; and also means take on lease, hire, or hire purchase:

 

 


 
 
 
 


Departed
10049 posts

Uber Geek
+1 received by user: 4206

Trusted
Subscriber

  Reply # 1796885 8-Jun-2017 19:57
Send private message quote this post

I am sure you have but have you tried a full power cycle of the device? also have you recently put in new wireless devices close to the Xbox that is interfering?





Mike
IT Management Consultant, Freelance money spender
The views stated in my posts are my personal views and not that of any other organisation.

 

 

 

Take My Advice, Pull Down Your Pants And Slide On The Ice!

 

 


6489 posts

Uber Geek
+1 received by user: 2026

Subscriber

  Reply # 1796890 8-Jun-2017 20:05
Send private message quote this post

how much use does the console get?


397 posts

Ultimate Geek
+1 received by user: 95

Subscriber

  Reply # 1796896 8-Jun-2017 20:08
Send private message quote this post

As above, try your luck with Microsoft. If that fails, the fix below should work.



Part - try find a more reliable source.



1320 posts

Uber Geek
+1 received by user: 142


  Reply # 1796906 8-Jun-2017 20:24
Send private message quote this post

Ring them. They replaced one of our out of warranty controllers no questions asked.

xpd



Runnin' and Gunnin'
8068 posts

Uber Geek
+1 received by user: 1010

Mod Emeritus
Trusted
Subscriber

  Reply # 1797205 9-Jun-2017 11:31
Send private message quote this post

Sam91:

 

As above, try your luck with Microsoft. If that fails, the fix below should work.



Part - try find a more reliable source.


 

 

 

 

Thats similar to my issue :) Cheers, will keep in mind if MS dont assist :)

 

 





XPD / @DemiseNZ / Gavin
 
Corsair Carbide SPEC-02 / Corsair VS550 / G.SKILL Ripjaws X 8GB / Zotac 760GTX AMP! / ASUS H81M-E / Intel Pentium K Anniversay G3258

 

Internet provided by : Voyager - VDSL 68/13  -  Musical Support by : Like A Storm - Visual Entertainment by : Plex and Steam and Overwatch


xpd



Runnin' and Gunnin'
8068 posts

Uber Geek
+1 received by user: 1010

Mod Emeritus
Trusted
Subscriber

  Reply # 1797206 9-Jun-2017 11:31
Send private message quote this post

MikeB4:

 

I am sure you have but have you tried a full power cycle of the device? also have you recently put in new wireless devices close to the Xbox that is interfering?

 

 

Yup, even factory reset the thing. And no, no new wifi in the house.

 

 





XPD / @DemiseNZ / Gavin
 
Corsair Carbide SPEC-02 / Corsair VS550 / G.SKILL Ripjaws X 8GB / Zotac 760GTX AMP! / ASUS H81M-E / Intel Pentium K Anniversay G3258

 

Internet provided by : Voyager - VDSL 68/13  -  Musical Support by : Like A Storm - Visual Entertainment by : Plex and Steam and Overwatch


xpd



Runnin' and Gunnin'
8068 posts

Uber Geek
+1 received by user: 1010

Mod Emeritus
Trusted
Subscriber

  Reply # 1797208 9-Jun-2017 11:33
Send private message quote this post

Jase2985:

 

how much use does the console get?

 

 

Its turned on ever day by the kids for a bit of Youtube for an hour or so.

 

 





XPD / @DemiseNZ / Gavin
 
Corsair Carbide SPEC-02 / Corsair VS550 / G.SKILL Ripjaws X 8GB / Zotac 760GTX AMP! / ASUS H81M-E / Intel Pentium K Anniversay G3258

 

Internet provided by : Voyager - VDSL 68/13  -  Musical Support by : Like A Storm - Visual Entertainment by : Plex and Steam and Overwatch


3708 posts

Uber Geek
+1 received by user: 200

Trusted

  Reply # 1797210 9-Jun-2017 11:36
Send private message quote this post

Login to below website with the first Microsoft account that signed into the console and check the warranty status. I remember my Xbox One Day One edition purchase at launch in 2014 was due to expire in 2017 for warranty. You will be surprised..

 

https://support.xbox.com/en-US/my-account/warranty-and-service/getting-your-product-serviced

 

 





Do whatever you want to do man.

  

xpd



Runnin' and Gunnin'
8068 posts

Uber Geek
+1 received by user: 1010

Mod Emeritus
Trusted
Subscriber

  Reply # 1797255 9-Jun-2017 12:41
Send private message quote this post

Yeah says out of warranty





XPD / @DemiseNZ / Gavin
 
Corsair Carbide SPEC-02 / Corsair VS550 / G.SKILL Ripjaws X 8GB / Zotac 760GTX AMP! / ASUS H81M-E / Intel Pentium K Anniversay G3258

 

Internet provided by : Voyager - VDSL 68/13  -  Musical Support by : Like A Storm - Visual Entertainment by : Plex and Steam and Overwatch


xpd



Runnin' and Gunnin'
8068 posts

Uber Geek
+1 received by user: 1010

Mod Emeritus
Trusted
Subscriber

  Reply # 1797259 9-Jun-2017 12:53
Send private message quote this post

Anyone have a valid number for MS for this sort of support ? Any number I find assumes I'm in the US, or has no option for Xbox at all - even the MS community I get directed to has no Xbox section and the mods there tell people to go away regarding Xbox problems.

 

 





XPD / @DemiseNZ / Gavin
 
Corsair Carbide SPEC-02 / Corsair VS550 / G.SKILL Ripjaws X 8GB / Zotac 760GTX AMP! / ASUS H81M-E / Intel Pentium K Anniversay G3258

 

Internet provided by : Voyager - VDSL 68/13  -  Musical Support by : Like A Storm - Visual Entertainment by : Plex and Steam and Overwatch


283 posts

Ultimate Geek
+1 received by user: 4


  Reply # 1797321 9-Jun-2017 14:17
Send private message quote this post

Should be 0508 55 55 92

19662 posts

Uber Geek
+1 received by user: 3491

Trusted
Subscriber

  Reply # 1797324 9-Jun-2017 14:29
Send private message quote this post

Has it done the controller firmware update? Something changed on the xbox that made it really bad for me until I did that update.





Richard rich.ms

xpd



Runnin' and Gunnin'
8068 posts

Uber Geek
+1 received by user: 1010

Mod Emeritus
Trusted
Subscriber

  Reply # 1797358 9-Jun-2017 15:41
Send private message quote this post

Ive done all updates possible etc. Controllers happily working at work via my wireless dongle.

 

 





XPD / @DemiseNZ / Gavin
 
Corsair Carbide SPEC-02 / Corsair VS550 / G.SKILL Ripjaws X 8GB / Zotac 760GTX AMP! / ASUS H81M-E / Intel Pentium K Anniversay G3258

 

Internet provided by : Voyager - VDSL 68/13  -  Musical Support by : Like A Storm - Visual Entertainment by : Plex and Steam and Overwatch


 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Security concerns reach new peak, Unisys Security Index
Posted 27-Jun-2017 14:11


Behind Spark’s slow-burn 4.5G plan
Posted 26-Jun-2017 16:23


Red Hat unveils production-ready open source hyperconverged infrastructure
Posted 23-Jun-2017 22:10


Whatever ailed Vodafone broadband … seems to be fixed
Posted 23-Jun-2017 14:10


VMware NSX Meets Stringent Government Security Standards with Common Criteria Certification
Posted 22-Jun-2017 19:05


Brother launches next-generation colour laser printers and all-in- ones for business
Posted 22-Jun-2017 18:56


Intel and IOC announce partnership
Posted 22-Jun-2017 18:50


Samsung Galaxy Tab S3: Best Android tablet
Posted 21-Jun-2017 12:05


Wellington-based company helping secure Microsoft browsers
Posted 20-Jun-2017 20:51


Endace delivers high performance with new 1/10/40 Gbps packet capture card
Posted 20-Jun-2017 20:50


You can now integrate SMX security into Microsoft Office 365, Google and other cloud email platforms
Posted 20-Jun-2017 20:47


Ravensdown launches new decision-making tool HawkEye
Posted 19-Jun-2017 15:38


Spark planning to take on direct management of all consumer stores
Posted 19-Jun-2017 10:03


Qrious acquires Ubiquity
Posted 14-Jun-2017 12:21


Spark New Zealand prepares for 5G with Nokia
Posted 14-Jun-2017 12:16



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.