Youshop overcharging for items by weight

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pedrogarcia

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#218086 25-Jul-2017 14:03

Ordered an Echo Dot (250g) and was charged shipping for 3kg. Big difference. It was for a gift so I had no choice but to pay and YouShop does not allow you to edit the weight.

But my beef is with the hoops they make you jump through to make a claim - send pics of item in original merchant packaging on scales, along with original invoices and tracking info. Then proof of bank account (statements etc) to get your money back.

Anyone else have this experience? Bet it happens more than people think.

Ge0rge

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#1829092 25-Jul-2017 14:19

Were you charged by volumetric weight instead of actual weight? They will always charge from the higher of the two.

pedrogarcia

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#1829099 25-Jul-2017 14:25

volumetric weight was 0.58 kg and weight was 3kg. So yeah they charged me the higher amount, but then refunded the difference.

like, first world probs and everything but this shiz is confusing and makes me not want to use the service anymore.

floydbloke

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#1829106 25-Jul-2017 14:30

I had similar happen:

https://www.geekzone.co.nz/forums.asp?forumid=48&topicid=208766&page_no=4

(Scroll down towards the bottom, continues and concludes on subsequent pages.)

As you mention, a bit of faffing about to prove that I was right but I think it's fair enough to have to show evidence.

It would be nice if the team handling the claim had access to all the tracking and payment info themselves, but having worked in large corporates before it doesn't surprise that systems are disjointed and they can't see it, so it's easier to ask the customer for it.

Sometimes I use big words I don't always fully understand in an effort to make myself sound more photosynthesis.

Lias

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#1829138 25-Jul-2017 15:09

floydbloke:

It would be nice if the team handling the claim had access to all the tracking and payment info themselves, but having worked in large corporates before it doesn't surprise that systems are disjointed and they can't see it, so it's easier to ask the customer for it.

The fact it's not actually NZ Post at the remote end but a service offered by Singapore post or something if I recall probably wouldn't help.

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