This is more of a rant than anything else.
I placed an order at Amazon for two books to be delivered via standard shipping which should come to $14.97 ($4.99 per shipment, plus $4.99 per item). However at checkout the shipping charge came to $46.33.
The value of the books is under the threshold for them adding import duty collection, so "estimated tax to be collected" was correctly listed as $0.
This has happened before and a quick email to customer service and they corrected the charge.... but not this time!
I emailed and they replied that it was too late in the order process for them to change the charge and that I should contact live support.
So I contacted live support and got someone who kept insisting that it was an import duty charge and that if it was not needed it would refunded in 60 days. No matter how many times I tried to explain to her that my order was below the threshold and that checkout had clearly shown the the tax collected was $0 she just wouldn't listen.
I've sent a follow up email, and in the chat feedback expressed in no uncertain terms how dissappointed I was with the outcome of the live chat.
I am really infuriated right now!